Vinyl Flooring UK Reviews 

276
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is very simple to navigate and the entire online ordering process is completely straightforward. Consumers love the diverse selection of flooring options available, noting that the materials look fantastic and provide exceptional overall value. Many shoppers also highlight the prompt dispatch times and secure packaging that keeps all items completely protected. However, some people mentioned experiencing unexpected delivery delays and occasionally frustrating communication problems with the courier services. A few other people also felt that products occasionally arrived damaged, discolored, or were left exposed outside during bad weather.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast dispatch times,... See more

Quality

Reviewers mention positive feedback about quality, noting that the flooring products are well-packaged, easy... See more

Order

Clients share satisfaction on order experiences, frequently highlighting that ordering is very easy and... See more

Price

People report positive experiences with price, highlighting competitive rates and unbeatable deals compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order #V0038108 Delivery was prompt and direct with full notifications. The product was high quality and laid well. It looks smooth on the floor over plywood now the job is done. I am very pleased!

Rated 5 out of 5 stars

We ordered our flooring a few weeks back We have laid it this week and realized we had ordered less than we should have. I went back online to order one more box but it had been discontinued. I had... See more

Rated 5 out of 5 stars

Order ref V0032722. Easy and clear ordering, very quick despatch and delivery was also quick and efficient. Product ordered seems good quality. Very happy and would definitely use again.

Rated 5 out of 5 stars

Delivery was quick and delivered to door by parcelforce , vinyl is excellent quality for the price I paid , only for a hallway which has high traffic so didn’t want to spend too much , several peop... See more


Company details

Written by the company

1000s of latest Vinyl flooring designs. Massive Savings with Up To 60% OFF. Guaranteed Best Prices. Free UK Delivery. Easy Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

276 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(276)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely satisfied!

I made my first order (VF200015671) and I was surprised on how low the price was. The vinyl arrived very quickly and I was blown away with the quality! I would 100% recommend Vinyl Flooring UK.

15 October 2023
Unprompted review
Rated 5 out of 5 stars

Vinyl flooring

Exactly as described, lovely flooring, super fast delivery, excellent quality & will definitely be back to buy some more for another room, communication was also excellent.
Highly recommend this company
5*

21 October 2023
Unprompted review
Rated 4 out of 5 stars

I will be honest the quality was much…

I will be honest the quality was much better than I had expected for the price delivery was fast only thing that bugged me was having to order in fixed meters when only needing 2m by 1.1m but having to order 2m by 2m meaning I had to buy almost twice what I needed bugged me even more when the 2x by 2x I paid for then came as 2x by 2.3x

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Delivery

Great service and product at reasonable prices would highly recommend using

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Totally unsatisfactory

Totally unsatisfactory product and service! Lino came with multiple triangular tears in it, there was a slight print defect and it was filthy!
Trued to get through to customer services numerous times- the line kept ringing out and then connecting to a B.T answering machine and although I left contact details I never got called back. Ended up having to throw the lino and reorder from somewhere else. I've used this company before to order the same product in a smaller quantity and received excellent service so am baffled by this experience.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Really helpful webchat person

Really helpful webchat person when I struggled with my order. (my fault not theirs)
He soon sorted me out, I got a great deal, really quick delivery and really good quality floor for my bathroom. I certainly recommend them.

21 September 2023
Unprompted review
Rated 1 out of 5 stars

My money's gone!

Ordered their product and paid via amazon pay. The money has been deducted but company claim no order received and they are refusing to assist with tracking down my lost money.
Dora

27 September 2023
Unprompted review
Rated 2 out of 5 stars

Damaged product

I recently purchased a 2 x 3.5m piece of vinyl flooring for my bathroom, along with adhesive from Vinyl Flooring UK. While there were some positives, my overall experience was disappointing.
Adhesive Performance & Advice

One of the highlights was the adhesive, which performed exceedingly well. I also appreciated the advice given regarding the quantity of adhesive required; it was spot-on and prevented any wastage.
Quality Control Issues

However, the main drawback was the quality of the vinyl itself. After unrolling the entire piece, I discovered that the vinyl was torn in two separate places. What makes this particularly concerning is that these tears were deep within the roll, not on the outer layer, indicating that this was not a shipping or handling issue. The product was well-wrapped, and there were no signs of damage to the packaging, further suggesting that these defects originated from the manufacturing process.
Pros

Excellent adhesive performance
Accurate advice regarding adhesive quantity

Cons

Poor quality control, resulting in damaged product
Tears in the vinyl not visible until fully unrolled

In conclusion, the adhesive and advice provided by Vinyl Flooring UK are commendable. However, the quality control of the vinyl flooring leaves much to be desired. These issues significantly impacted my project and, therefore, I find it difficult to give this product more than a 2 out of 5-star rating. Proceed cautiously if you're considering purchasing from Vinyl Flooring UK.

20 September 2023
Unprompted review

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