Vinted PL Reviews 

6,574
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I really like how vinted allows to add tags, colors, sizes, materials etc, and it makes sorting and looking for certain clothes easier. From things I dislike, i dislike users tagging cheap pieces "... See more

Rated 1 out of 5 stars

They are working like a bully guy in a school - i had 2 identical items and after selling first, added 2nd and they blocked my account assuming its commercial sell how can it be commercial for 3-4 e... See more

Rated 5 out of 5 stars

The app works fine. Selling, sending, and buying are all easy. Vinted cares about its customers. The only downside is that the algorithm isn't always fair (for example, deleting duplicated offers when... See more

Rated 5 out of 5 stars

A great place for quick transactions. You can browse the wardrobes of users from all over Europe and get a great price during a pleasant conversation. New or used, you decide, and the selection of cat... See more

Company details

  1. Online Marketplace
  2. Clothing Store
  3. Men's Clothing Store
  4. Used Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Vinted to skupiająca różnorodną społeczność platforma handlowa, której celem jest stawiać zakupy z drugiej ręki na pierwszym miejscu. Każdego dnia na terenie Europy nasi użytkownicy kupują i sprzedają miliony używanych rzeczy. Sprzedawaj bez opłat i przeglądaj dobrej jakości niepowtarzalne artykuły – w tym odzież i akcesoria modowe, elektronikę, dodatki do domu, artykuły dla zwierząt domowych oraz wiele więcej.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(6,574)

2,101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Repeated account blocks with no real explanation

Vinted keeps blocking my account. The reasons are always the same: either my photos are supposedly low quality, or they claim my photos already exist somewhere on the internet.

When I appeal, I either get no response at all or just a standard bot reply that has nothing to do with my case.

In the last month alone, I reported six cases to the European Consumer Centre and one to the police. If Vinted claims my photos are online, then someone must be stealing them. But Vinted refuses to provide any proof. Maybe they will finally share evidence with the police, and the person using my photos will be held responsible.

According to Vinted’s own rules, selling used underwear and counterfeit items is forbidden. But when such listings are reported, they often reply that everything is fine and simply suggest blocking the user.

Their support is not just bad — it is far below any acceptable standard.

Many users are tired of waiting and are already looking for alternatives, because this platform has seriously gone downhill.

To make things worse, their AI sometimes invents defects that items do not have, and Vinted often sides with buyers without giving any real explanation.

Honestly, the whole experience is terrible.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

As usual

As usual, the service is hopeless, the entire help desk and Vinted team are not worth your attention, I took a break from this platform for a few years and preferred to buy and sell in other places, when my friends came back and nothing has changed, the staff closes the chat during the conversation without answering, they do not answer questions, there is no respect and good manners, and the regulations and policies of Vinted are a separate story in a huge list

24 April 2026
Unprompted review
Rated 2 out of 5 stars

My last purchase resulted in a loss…

My last purchase resulted in a loss because Vinted denied my claim. The item was incorrectly described, and despite my proof of purchase, the customer service staff deemed everything okay. I believe the seller is a fraud.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I've tried to sell unused art supplies…

I've tried to sell unused art supplies and books for years on other platforms, I regret I didn't try Vinted earlier - running to post every day with several packages, my stash finally goes away and frees place for new stuff

23 April 2026
Unprompted review
Rated 5 out of 5 stars

A great place for quick transactions

A great place for quick transactions. You can browse the wardrobes of users from all over Europe and get a great price during a pleasant conversation. New or used, you decide, and the selection of categories is huge. Secure application and payment. Fast shipping are a huge advantage these days. I recommend it, check it out for yourself.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

I don't recommend it

I don't recommend it, the Vinted portal focuses only on buyer protection, there is no seller protection, you can't talk to customer service because they are bots, buyers cheat, sellers are blocked for nothing

22 April 2026
Unprompted review
Rated 2 out of 5 stars

The rules for sellers need to be changed.

The platform is very clear and easy to use. Adding items is quick and efficient, which definitely makes using the service convenient.

However, I am not satisfied with the terms and conditions and the way communication between sellers and Vinted works. There is really a lot that needs improvement in this area. The rules prohibit commercial selling, but at the same time they do not clearly define how many items can still be considered private sales. In practice, this means that decisions are made at the platform’s discretion.

In my opinion, this should be clearly defined, for example by introducing a specific range or a clear limit on the number of items. Currently, an account can be blocked even for listing only a few items — sometimes problems appear after listing as few as five items. For me, this is unreasonable and definitely requires clearer specification in the terms and conditions.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Opinion

It would be really helpful if you made withdrawals faster but I know it’s not how it really works so anyway it’s a great place to sell and buy stuff

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Vinted - Unfair practices and non-existent customer support

I am extremely disappointed with my experience on Vinted. The platform has become increasingly unreliable for both buyers and sellers due to several critical issues:

Arbitrary Account Bans: My account was blocked without any clear or valid reason. I have always followed the rules, yet I woke up to a permanent ban with no specific explanation of what I supposedly did wrong.

Incomprehensible Terms & Conditions: Their regulations are written in such a vague and confusing way that it’s nearly impossible to understand what is actually permitted. It feels like the rules are designed to give the platform an excuse to ban anyone at any time.

Zero Customer Support: Trying to reach a human being at Vinted is a nightmare. The "Support" consists of automated bot responses that go in circles. There is no real way to appeal a decision or get a direct answer to a specific problem.

It is unacceptable for a major marketplace to freeze users' funds and accounts while refusing to provide any transparency or communication. Avoid this platform until they start treating their community with respect.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Super

Thanks to the app, I've implemented many solutions for selling my things. I discovered the app through Instagram.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

I’m giving this app 1 star

I’m giving this app 1 star. Over the past month, the platform has been unfairly blocking accounts without any valid reason. Regular users who are simply trying to sell their own clothes are getting restricted and losing access to selling features. There is no clear explanation, no proper support, and no way to resolve these issues. It feels completely unjustified and frustrating. I would not recommend using this app if you value reliability and fair treatment.

17 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look