www.vintagegoth.com Reviews 

40
TrustScore 1.5 out of 5

1.5

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Rated 3 out of 5 stars

the site was easy to use, the shipping was timely and the product was BREAUTIFUL but I was so sad that it didn't fit, I am in the process of returning the corset (tears......) If you are a full... See more

Company replied

Rated 1 out of 5 stars

I placed an order for 2 corsets and 1 pair of trousers ($342). Received a $40 clearance corset and then was told I had to try and get my merchandise from someone that they shipped my order too! NOT... See more

Company replied

Rated 1 out of 5 stars

How can we buy your product in bulk,you don’t have a proper website,nor do you maintain a customer care,and your customers never share your contact,but I’ve heard and seen goth corsets(vintage goth) b... See more

Rated 1 out of 5 stars

I ordered a dress, a week in advance for a party, paid extra for 2-3 day delivery and it still hasn't arrived a week and a day later. So angry as I bought accessories to match and now have to find ano... See more

Company replied

Company details

  1. Women's Clothing Store
  2. Men's Clothing Store

About www.vintagegoth.com

Information provided by various external sources

Vintage Goth is an exclusive line of men and women’s clothing that breaks down the expectations of today’s urban fashion forms and celebrates the elusive spirit of inspiration in fashion, art, music and personal strength.
Our design inspiration springs from London’s 18th and 19th century fashions fused with modern sculptural elegance, strength and sensuality.


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1.5

Bad

TrustScore 1.5 out of 5

40 reviews

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1.5

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(40)

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Rated 1 out of 5 stars

EMERGENCY

How can we buy your product in bulk,you don’t have a proper website,nor do you maintain a customer care,and your customers never share your contact,but I’ve heard and seen goth corsets(vintage goth) bought in bulk for less than a dollar$ by a thrift shop on instagrAm named @luu__liu_ (illegal ik) so even I would like that for a fresh store(firsthand) so please get back asap

13 November 2020
Unprompted review
Rated 4 out of 5 stars

Great products

Great products. I have dealt with this company for years. Until recently I forgot my password tried to reset was unable to. I sent the company several emails. Resent my updated company information. Yet no response for over a month. Im not sure if its a technical issue with the contact email account or if they're just extremely on overload and too busy. Whatever, the issue; it would be nice to at least get an acknowledgement in response to my email for reopening my wholesale account.

25 May 2018
Unprompted review
Rated 1 out of 5 stars

Shipping of order Order # VG-GBP-7700000783

Why nobody answers me during almost a month?
We placed an Order # VG-GBP-7700000783 31 days ago. When will it be shipped?
We paid full amount £305 22/03/2016 and still waiting for the sending out of our order. Where is tracking number?

21 April 2016
Unprompted review
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Reply from www.vintagegoth.com

Hello Evgenia,

You placed order on 22nd of March 2016 , you placed order from Russia, selecting USA address.
Your order has been on hold due to technical and compliance reason. Our support team contacted you for extra shipping cost, you changed your delivery address to Germany. As per our compliance we do not fulfill any orders in EU without VAT# , in case you don't provide VAT# we charge 20% Vat, which is clearly mentioned on our website. We are extremely sorry for delay, as we need VAT No. or 20% VAT to be paid before order is processed as per TAX compliance in EU.

Kindly contact at support@vglondon.com to resolve your case.

Regards
VG London Team .

Rated 3 out of 5 stars

Love the product, hate the app

While I love the products that I've gotten from Vintage Goth and appreciate pricing, shipping, and packaging, I strongly dislike being forced to shop on my phone via an app. I do all my other shopping on my laptop (because it's much easier!) so I don't have much to compare to, but one thing of note was that the app allowed me to place my order using a PO Box address on 8/1...

Then on 8/12 I received an automated email that said "Our Support Rep has indicated that your ticket has been Resolved." (but I'd never opened a ticket...) followed by one that said "We would like to acknowledge that we have received your request and a ticket has been created." with no further information. I was quite confused. I expected that my order should be on its way already, so at first I just chalked it up to something funky with the app (that I already disliked because I hate being forced into shopping that way...) and almost didn't investigate any further. I did decide to try to find out what was up, and assumed that since all shopping was forced onto the app, then the Help ticket stuff must be too. I struggled for a bit to figure out how to look into it, and made a bit of a mess trying to reply to the automated emails instead. Eventually I did get into the ticket system and found a ticket with the info that I really think should have been sent to me in an email, stating they hadn't been able to ship my order because a street address was required. By this point, I was already frustrated with the app, frustrated with the ticket system, and frustrated that a week and a half had already passed before I was asked for different shipping info. I provided a street address and also pointed out how confusing the automated emails were with their lack of information, but only received a short reply that my address had been updated and my order would be shipped - no acknowledgement of my confusion/frustration.

I did receive my order in good time after that. The product was fantastic and I'm happy with it (excellent quality!), but the ordering only via app + confusing support ticket emails made for an unpleasant shopping experience. I will buy more Vintage Goth product in the future, but will definitely not do it through vintagegoth.com again unless they put a normal ecommerce website back online instead of forcing people to use the app - I'll go through an online reseller with a normal website instead.

1 September 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Shipping as predicted and product was in good shape and perfect fit!

9 February 2015
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 4 out of 5 stars

Love the look and the price

Site is a little glitchy.

5 February 2015
Unprompted review
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Reply from www.vintagegoth.com

Dear Customer,

We are sorry for the inconvenience. We are working on making the app experience better. Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 1 out of 5 stars

Received wrong item! Never received correct order!

I placed an order for 2 corsets and 1 pair of trousers ($342). Received a $40 clearance corset and then was told I had to try and get my merchandise from someone that they shipped my order too! NOT PROPER BUSINESS PRACTICE!
They screwed up they should have re shipped me my correct order instead of telling me I had to handle the problem!
Shipping back the cheap corset to return address received in package (Orlando FL). Turning over to PayPal to get my money back!
Won't order from them again!

2 February 2015
Unprompted review
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Reply from www.vintagegoth.com

Dear Customer,

We are extremely sorry for inconvenience. We understand, your order was mislabeled and was swapped with one of the other order. We have cross checked the details and it was an unfortunate error that your order was swapped. Trust us, on a daily basis we process hundreds of orders and we always do efforts to avoid any errors, but there are instances when sometimes these errors happens.
Being said that, we always step forward to fix the issues as soon as possible. As soon as we knew about this we have arranged for the shipping labels and also called you letting you know the same. We hope that this will resolve the issue. If in case you would ask us to do something more, that could add to the satisfaction level, we are always open for your instructions.

We also expect you to revise the feedback. Our service is not a 1 star service. We always aim for best service to be delivered and highest satisfaction level to our customers.

Again i sincerely apologize for the unintended mistake.

Thanks,
vintage Goth

Rated 1 out of 5 stars

Would be nice to have an item to reveiw but it never turned up!

I ordered a dress, a week in advance for a party, paid extra for 2-3 day delivery and it still hasn't arrived a week and a day later. So angry as I bought accessories to match and now have to find another outfit in short notice.

31 January 2015
Unprompted review
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Reply from www.vintagegoth.com

Dear Customer,

As per our conversation on call and your instructions, we did the needful. We hope that this will add up to the service we missed and will expect your feedback be revised. We understand that it was a delay from our end but sometimes we cannot control the unavoidable conditions. Still we owe a sincere apology for the same and we tried to do that already. Please let us know for any further concerns if any.

Kind Regards,
Vintage Goth

Rated 5 out of 5 stars

Quality corsets at an AMAZING PRICE.

The price is an excellent one and the corsets themselves are sturdy and sized well. My concern when I ordered the first time would be the shipping but I was worried over nothing because they arrived in a week or less.

VintageGoth was a pleasant find and I can definitely see myself buying many, many more with them.

24 January 2015
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Just what I wanted.

I ordered a new white underbust corset during a flash sale Vintage Goth had. It arrived in about a week! It looked exactly like the photo on the site and it fits perfect. I will definitely be buying more items from here again. I've already got my eye on a dress and a few coats!

21 January 2015
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Quality of clothing is excellent!

I ordered several waist coats (vests) and a corset from them and the quality is remarkable. Its for the most part real leather, sturdy metal accessories (spikes, studs, chains), and everything is well fastened, and the stitching is perfection. Don't expect cheaply made clothing you would find from certain mall goth shops. Vintage Goth takes great care in producing quality pieces, and often has sale/coupon discounts that make it an unbelievable value, and suprisingly fast shipping.

17 January 2015
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Really pleased

The clothes are more gorgeous in person, you can tell they're quality as soon as you pick them up, delivery was quick. Would recommend to anyone

9 January 2015
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

mazelina corset

absolutely beautiful. Difficult to fasten due to the stiff boning but once on it is absolutely stunning. Top quality and well worth the money I paid. Will definitely be buying from them again

4 January 2015
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Very happy!

This is the first time I have used this company and I am really pleased with both the service and quality of the items.
The only thing I would moan about is the payment methods - for some reason they only accepted credit card and not a debit card or paypal, other than that I'm very happy!

3 January 2015
Unprompted review
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Reply from www.vintagegoth.com

Dear Customer. Thanks for the opportunity to serve you. We apologize but due to some technical glitch, desktop website is not accepting PayPal. Mobile, Tablet website and App supports PayPal. Soon issue will be fixed on desktop website too. We will look forward to serve you again.

Rated 5 out of 5 stars

Great product

I got the item way faster then I was told. It made it on Christmas eve. Order another one on Christmas day its already on it's way.

28 December 2014
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Fast, easy, convenient and easy to understand

I appreciate that as a customer you are made aware of any and all actions regarding your purchase from confirmation to shipping. Everything is very easy to understand and it makes shopping fun!

23 December 2014
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Wonderful

Wonderful, everything was perfect.

17 December 2014
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

stunning range os corsets - great prices . Fully professional - best corsets i have ever bought

I would like to share my review on Vintage Goth .

The items you sell are truly stunning , and the quality is beyond expectation.

I have been an avid corset wearer for many years , and this are some of the best I have purchased

There are fully steel boned , not plastic that some sellers pass off as steel boned -

Description of item is worth reading for any issues and help with the sizing is great for new customers to to corset world .

The black Friday event was stunning , i wanted to buy everything .

Web site is a bit laggy , but they are working on it , with it just being created .

you have a customer for life and will always advertise where i get my items from .

11 December 2014
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Very happy

I ordered from the US and got my corset very quickly. Its just beautiful and you can really see the high quality as soon as its in your hands.

11 December 2014
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

Rated 5 out of 5 stars

Totally amazing and gorgeous one of a kind clothes - I LOVE shopping here!

I am consistently impressed with the quality and reasonably priced items they have. There are only a few places I will generally shop often online, and Vintage Goth is one of them. I am completely happy with my experience here and truly hope they continuing doing what they do for a very very long time.

7 December 2014
Unprompted review
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Reply from www.vintagegoth.com

Thanks for the opportunity to serve you. We will look forward to serve you again.

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