Vines of Guildford BMW Reviews 

DESPICABLE!! Ripping off a 76 year old pensioner. DO NOT DEAL WITH THIS CAR DEALER! Absolutely no morals whatsoever.

Totally unprofessional - I paid £100 48hr holding deposit, travelled 150 miles round trip to see the £40,000+ car, and phoned back well within the 48hr period to be told they had sold it in the meantime. When I expressed my anger at being treated like this, they said "it is what it is"...
No wonder the trust pilot reviews are so bad.

Bought a new bike.

Being trying to call and no one ever answers!! Dreadful way to do business.
Are they still open?

Well, why have I given you one star without any interaction with you? The answer is simple - I have phoned you up to simply book an MoT and service. On both occasions I hung on the phone, no answer so both times in the end I used your call back service. Did you bother to ring back? No. Timewasters! Have gone elsewhere.
Update.
Got a call 2 days later, still unacceptable - given extra star because at least you did! Your problem is you've missed the business.

Very disappointed with the customer service received from Vines. Initially contacted them on Thursday last week to discuss a bike that they had for sale. I live in the North West and so we had the conversation via several emails.

I was sent a video and images of the bike by Jamie Lowther and we went through prices and part ex prices for mine. We then discussed delivery. I sent the final email asking about service history at 1pm on Friday. Approx 3:30pm Jamie replied with the service history and said unfortunately someone has put a £99 holding deposit on the bike so it was no longer for sale. At no point during the email exchange did he give me this option.

To have all but tied up the deal and then to say "you'll have to wait to see if someone else wants it first" or words to that effect, I felt was really poor service. They said they would let me know the next day. They then contacted me on Saturday to say there was an issue with the bikes battery and so they were going to keep the bike on hold for the other customer until Monday.

I emailed Vines at close of business yesterday and still haven't had a reply..

How disappointing.

Stay well Away from this company, as much as you can, it’s a family run business for Bmw it’s now BMW PLC,

Went to buy a BMW yc71aku the worst experience of my life buying a car, the saleswoman is worst person I have ever met in the sales field,
Made me drive 4 hours 30’min to be told I can’t have 5 days insurance and they will not tell you if the car is full of scratches and the seats are ripped, They expect you to buy the car without Test driving it the worst attitude and depressing person in the sales field,
This review I’m leaving is polite compared to what I’ve experienced,
Do not buy a car from here. Take my advice. I can’t imagine what the after sales would have been like,
You think it’s BMW the service will be good. The service is ridiculous. These reviews do not lie. I’m surprised Bmw have even given these jokers they name to use.

All my experience suggests this firm puts profit above customer service. Dreadful.

PLEASE AVOID THIS BMW OUTFIT
DUBIOUS ABOUT THE CHARGES RAISED AND MYSELF AND DISABLED WIFE WERE TREATED UNFAIRLY AND CHARGED £50 FOR A CHIP WHEEL ON A LOAN CAR...KIND OF LIKE A DODGY BACKSTREET HOLIDAY LOAN CAR OUTLET IN SPAIN ..AT GUILDFORD BMW.
I HAVE ASKED CHRIS BROWNRIDGE THE CEO TO LOOK INTO MY EXPIERIENCE...AND I HAVE ASKED FOR A FORMAL COMPLAINT TO BE ISSUED BUT THEY DONT SEEM TO KNOW WHAT THAT IS.

JUST READ THESE REVIEWS BEFORE YOU GO !!I WISH I READ THEM AND I WOULD RUN A MILE .

IF THEY DONT ACT IN A CORRECT MANNER I WILL TAKE ACTION IN THE SMALL CLAIMS .

I CANNOT BELIEVE WE ARE TALKING ABOUT BMW HERE .....READ THESE REVIEWS CAREFULLY THEN RUN LIKE HELL.

Avoid if you can.
We put our mini in for a broken oil pipe on the Turbo.
After a Bmw diagnosis £150. Which we didnt want, we were told the Aircon not working,a new gearbox was needed £3000,
Some vacuum pipes brittle £290 need replacing.
These unprofesional shysters took us for £870 to get the car back.
Gearbox/ Aircon working just fine

Very poor and will not return. Booked service online, good website and clearly priced. After booking I realised I had not booked the vehicle inspection service so phoned to add. Spoke to the Aftersales Manager, “not a problem the major service you have booked includes that service”. Dropped car off and confirmed the booked services to be carried out. No call during the day to advise any additional requirement / cost was required. Went to collect the car and presented with an invoice £200 more than expected. After questioning this with the Service Advisor, she stormed off to listen to the call from the previous day, returned and apologised for the confusion and said this extra service needed to be paid for. I expressed this was very poor and they had a training issue. After waiting for the revised invoice to be produced I witnessed members of staff interfering with colleague’s IT equipment and laughing about it, very un-professional and denying damaging another customer’s car. I finally paid the more-than-expected invoice and was very pleased to leave. I had only been stung for an extra £60. I left wondering what would of happened if the car had needed 4 new tyres, I expect they would have just replaced them and presented me with a 4 figure invoice. Please beware and avoid - alternative dealerships are available.

I took my BMW 4 Series to them to have a parking sensor reset. £306 later I thought they’d done it. 8 months later [yesterday] it needed to be re-set again. Guess what? Their warranty lasts either 3 months or 3000 miles! I had to pay BMW Hindhead another tranche of cash to do it correctly. They told me Vines had bodged it. And all Vines could say was Foxtrit Oscar. Thanks guys.

I want to share my frustrating experience with Vines of Guildford BMW dealership. Purchasing a car from them turned out to be an incredibly difficult and time-consuming task. The entire process dragged on for three long weeks, during which my wife and I had to continuously reach out to them for updates and follow-ups. Regrettably, their responsiveness was severely lacking, as we received little to no response to our inquiries.

Even after bringing our concerns to the attention of the sales manager, the situation remained unresolved. The lack of action and failure to address our issues was incredibly disappointing. It's disheartening to witness such a lack of customer care and support from a reputable dealership.

Had my wife not taken a liking to the car, I would have canceled the deal without hesitation. Despite our eventual purchase, I am still not convinced that the car had undergone a thorough inspection or that all the promised services were carried out as they should have been.

The level of difficulty we encountered throughout the entire process was completely unexpected. Buying a car should be an exciting experience, but Vines of Guildford BMW dealership turned it into a frustrating and time-wasting endeavor. Their lack of communication, unresponsiveness, and failure to resolve our concerns have left a lasting negative impression.

In the future, I hope Vines of Guildford BMW dealership takes customer satisfaction and service more seriously. Customers deserve a smooth and enjoyable car-buying experience, which unfortunately was not the case for us.

Recently purchased a used vehicle from Vines.
Their customer service and after sales has been fantastic.
They dealt with an issue rapidly.

Car was serviced months ago. Multiple issues which I have chased and chased and chased. No traction what do ever. Lots of promise, zero resolution. Definitely….. that’s definitely will never be trusting them with my standard business again.

I bought my new BMW from Vines Motorrad in Guildford in March 2020. Despite being affected by lockdown, my purchase experience was really good and the sales team moved heaven and earth to get me my bike before the entire showroom closed due to Covid (thanks Jamie). Since then my bike has been serviced by them every year under my service plan. The staff have been unfailingly helpful and friendly (thanks Anna, Craig and the whole team). My most recent service was at the end of February 2023 and, even though there was an expensive surprise in the form of a dented front wheel, my experience couldn't have been better. They lent me a bike for the day when the service was being done and when the service time had to be extended they had no problem with me hanging on to the loan bike until my bike was ready. I highly recommend Vines of Guildford for anyone looking for a new BMW bike and/or dealer servicing.

DO NOT BUY A CAR FROM THIS DEALER.

I bought a “BMW-approved” used car from this dealer and it came with scratches that the dealer is refusing to fix. I had similar issue with Hindhead before, but they fixed their mistake without any issues. It is partly my fault that I didn’t realize at the delivery, but this happens if you deliver a car under pouring rain outside. Definitely not buying again from you; and will make sure that people are aware.

Disappointed? Frustrated? Unhappy with the service? Angry? Motorrad is not a good place to buy a bike or parts because you don't get what you pay for. Specially if you buying something new. Chasing parts because they arrive faulty or damaged or incomplete, arguing about fault with the bike… Why?? If it is a new bike, Shouldn’t supposed to have any faults…I never though I could have so many problem with such a renowned brand like BMW, I regret the day I step foot on this shop. NEVER AGAIN

First class service from Vines of Guildford BMW
Made the enquiry on the car on Wednesday, agreed the deal on Thursday, and collected the car on Friday I got the right trade in value for my previous car, all round a great buying experience . I would certainly recommend Lee and Vines to anyone looking for a BMW.

Just bought a X1 from Vines Guildford despite some of the negative reviews. I must say that the front desk team is absolutely top-notch. Extremely efficient and customer oriented. The superb coffee and Christmas pies were excellent receptions one perhaps would not expect from a car dealer. What was the biggest letdown however was the lack of response to emails and done-selling-not-my-problem attitude by the sales team ( surprisingly). The moment I brought the newly bought X1 onto a snowy A3, the windshield washer systems were clearly malfunctioned. Numerous emails were immediately sent to sales teams ( both the sales executive and the sales manager) for the next course of action but no response received. Called up the sales team and was advised that the next available service slot would be towards the end of January 2023. Wow, that means I would need to drive the newly bought BMW for at least a month without a working screen washer system, in the midst of this winter? The sales person in the phone said, “ Sorry, there is nothing much I can do”. Unbelievable and ridiculous. This is a newly bought car which had been subjected to the rigorous 120-check by the BMW workshop ( so claimed by Vines website).

I drove to Vines the moment I put down the phone with the Sales team. As soon as I stepped into the front office, I was greeted with a sheer professionalism. The team understood my situation and efficiently got the problems resolved via the workshop within a couple of hours. Bravo to the front desk team. Absolutely hopeless for the sales ( or after sales) team. Something to be aware of if you are considering buying a car from Vines Guildford.

Parts customer care is shockingly bad! Had to return a luggage bag due to poor quality materials and not fit for purpose. They have refused to offer me a refund into BMW agree it’s faulty materials. I’ve had no response since a week ago. Shop elsewhere if you what good service.
G Doyle (WVAM member)