Vilayer LTD Reviews 

Couldn't be happier with the Customer Service. Dylan was quick to help me install mods on my server and went way above what was needed to help me configure them. I am a noob when it comes to this and was SUPPER pleased. Vilayer will be my go to server provider

As other reviews state, no support, tickets closed without resolution. They ignore support requests and will steal money. They have closed my tickets hours after putting them in with no response. DO NOT TRUST, I am putting in an official request to remove them off the official dedicated server hosting provider lists for at least space engineers.

Servers are pretty good with performance but as like everyone else, I get no reply on my tickets. I have requested 5-6 hours in on multiple occasions to get my web hosting and domain set up and they still have yet to even fix that problem. It would be really nice to get this stuff fixed instead of me sitting here and they ignore me most of the day. I will have to say that if you're going to buy from these guys, just don't. Anybody including me can get a different game server hosting company have things set up faster than this service. They also recently terminated my account and my services due to the fact I left them this bad review, so petty.

DO NOT BUY SERVICE FROM HERE! THEY WILL CONTINUE TO CHARGE YOU AFTER SERVICE HAS BEEN CANCELLED AND YOU AT THE SAME TIME. THEY WILL FORCE YOU TO CALL YOUR BANK TO DISPUTE THE CHARGES.

I ordered a Rust server from here (low pop with 5 players average) and I ignored the reviews here because I wanted to give them a try because I thought how bad could they be?. That was a bad decision.

First, it started with flood packets and player disconnects every night, but I let it go because performance during the day was fine. Then I sent in a ticket asking a simple question about the control panel and why it wasn't allowing me to edit the config file.

They ignored the ticket. I sent another one and they closed it unanswered. Then I snapped and told them to cancel the server and issue a refund as I was within the 7 days guarantee period. They have yet to answer the ticket 6 days later and now it's closed due to no response.

They will keep your money, they won't cancel your service and will ignore your tickets.

I've spoken to my bank to dispute the charge.

UPDATE**

I disputed the charge with my bank and I was awarded the money back. Vilayer refused to cancel my server and charged me again. Had to cancel my card number and again dispute the charge and again get my money back.

Also, they will continue to email you about their services and harass you.

And now a message to Vilayar. **** ***

I've had a Garry's Mod server which had about 20 players daily and even though the specifications of the servers were "maxed out" according to support and the website I can for sure tell you it was not! Running low-medium cpu usage addons and scripts with 20 players on shouldn't lag for one bit!

Support on the site seems decent but they're very ignorant. A support member which is very often accepting tickets goes by the name Lee and is the only person that acts decent.

They let me pay for a service first and tell me I have to wait 7 days for the setup to be ready.
8 days and I opened a ticket asking why it is not ready.
They answered me this:

Hello,
As of right now, the stock is very low in BraIl for Virtual services.
You will need to wait or make a refund request we are very sorry for the inconvenience.

Invoice Date
07/01/2019
Today is 07/16 AND NOTHING!
One week since I requested a refound.
NO ANSWERS! THEY JUST LOOK AWAY
STAY AWAY! WORST SUPPORT EVER

The worst hosting i ever saw in my entire life.... stay AWAY,

I 'tried' to rent a server for a 1 month period (lucky it was only 1 month!) to test a game.
I rented on 10th July 23h03 and saw my service active in the account but never able to access.
All i got was a message saying "Game Server Provisioning Started" but it was never completed.
The login details for the (ficticious) control panel tells me that the user does not exist !
I never received an ip @ or port number so today i've cancelled.
I also wish i'd seen this Trustpilot review before !
I've sent messages, opened tickets and attempted online chats but never anyone there.
This company is just 1 virtual scam and should be closed down.
I claimed my money back (even if it is only a small amount) thru Paypal.

This service is a scam.
I purchased a VPS using my credit card, invoice has been marked as paid, everything was successful so far the problem starts that I never ever received my server which I paid for.
It's been already over a 1 month and they ask me to pay for another month.

They didn't even contacted me about any delays, the setup should be INSTANT and it was not. I opened a ticket and it was never responded, and it's now Closed.

I am without server and without refund.
Never go with this service.

My invoice: 34654303
My server id: 74467

I should have read the reviews before, I had a little more luck than the person who never had his services activated...anyway, once you actually start setting up your games, don´t even bother to send any support tickets, because they are not going to bother answering you, filthy paying customer (lol), and if they do it is going to be a quick & dirty answer like: you can't do this or that, full stop. No solutions offered to important issues like say, file permissions restrictions...with a bit of good fortune, you might be able to see your game folders in FTP lol...but not my case.

Vilayer, is the worse game server company I have ever had the misfortune to contact.

After ordering and paying for a virtual server, I never heard from them except for the automated email response.

Support emails went unanswered and finally I contacted PayPal and went through the process of recouping my funds.

As part of Paypal's process, the company is asked to respond to the claim. They never replied to PayPal and so after a short period I was fully refunded.

It's one thing to provide poor customer support or a poor server experience but my experience with them was just weird. A SCAM is the only thing that comes to mind.

Should they comment to this post and pretend this was not the case I will happily prove them liars by posting the PayPal email that notified me of my refund and the reason for it.

The performance isnt the best on the market, the Interface and features arent the newest and the servers "often" go down for maintainence.
But its like a home, it may not be perfect, but thats okay, its home.
I've been using Vlayer for about 9 years now and while i have been upset with them at times and frustrated now and then, its a overall good service.
Prices are good Servers works and performance is good.
Sure, sometimes things go wrong.. but thats why Vlayer has a very dedicated and nice team of support staff ready to help and get the issue resolved as fast as possible.
what ive learned from this service is, If you threat the staff with respect and stay on their good side, they will return the favor and provide you with the best service possible.
Heck, at this point im on a first name basis and got good discounts.

To sum it all up, i highly recommend Vlayer, as long as you don't have a short temper and are willing to work with them if stuff turns sour, for a fast and efficient solution.

As for all the bad reviews.
I can understand why some short tempered people would write such horrible reviews, 1 or 2 things arent working right away and they freak out. But as i've stated, talk to them and be nice, then you will quickly learn that almost any issue can be resolved in a timely fashion and run as smooth as any other game host.

As for their websites... They aren't really a webhost (yet). So that feature is not really something to brag about, no reason for people to leave a poor review over it either though.

send help for add mod on server but no answer... my serveur is useless ty guys. after this review "vilayer" come for make blackmail! they help me if i change my review! i ve screen all the conversation if you need^^ contact me and i send... dont go on vilayer... they close my account now and said they dont refund my 1 month suscrib after just 5 hours suscrib on! good job vilayer

I have tried numerous other hosting companies for many different projects. My issue tended to be I never felt like I was getting what I paid for. After finding Vilayer I doubt I'll ever switch off of them.

A lot of companies can provide you with "similar" resources, but the low latency and high performance is instantly noticed with Vilayer.

These days I also judge a company based on their support. I dont care if they can offer you the world for the best price possible, if the people on the other end not able to support the technology then you are SoL.

This does not seem to be the case with Vilayer. Support has been there and able to explain the issue to me, usually how I am wrong, it happens, and make me happy each time that I made the choice to switch to Vilayer.

Purchased web hosting and it never worked, My tickets got randomly closed for "no response" when i did respond like 4 times...The company cant handle upset clients and just see every client as attackers or something? Never got a sorry or any reply once i asked for a refund so i got my money back myself.

Advertised Space Engineers gaming layer available immediate.

Purchased server.

Server was immediately broken was told would take 2-3 hours to get it up.

Waited 24 hours and it never came up.

Cancelled the service and signed up with BlueFangSolutions instead - 100% satisfied with them.

Asked for refund on 13th of this month. 2 weeks would be tomorrow with still no response to the ticket, or my account being cancelled.

If I don't get a refund for the failed service AND cancelled account, then I shall be making a quick call to Trading Standards.

Avoid at all cost!!!

Edit: Coming up to 1 month now and still no response to ticket, yet an email saying that because I haven't replied to the ticket that it's being closed - no reply was given by the company to my ticket, so this automated process is a lie or has be facilitated by the company themselves. This guy 'Dylan' on support seems to be the only support person there is. Totally useless and so far emotionally removed from the case in question that he just keeps saying 'You'll have to wait for management to respond'. No apologies or anything. You can't portray tone over text but god damn, he clearly makes it apparent that he's not very good at dealing with complaints.

Now this is not written because I am angry or sour towards anyone in Vilayer ( though I would have a right to be for sure ) trust me its not and I'm quite fine about the experience as you have to try some companies to learn who is NOT the best choice , now that said lets start by saying the below reviews about Vilayer ( the positive ones just recently have a taste of a companies desperate attempt to save a dying company and I guess they have to try but posting positive reviews to save a company that falls short of services that WOULD save the company if they ran it correctly) is like covering a hole with a rug and saying how pretty the rug makes the floor look .

To start with ( my own fault ) I was warned about Vilayer and I read the reviews so I should have known better but i was curious to find out myself so i did , ..
1st thing bought a server paid for it got it set up though it went offline and we have lots of issues plus they said my payment didnt go through though my bank and paypal said different lots of back and forth ( Dylan their end seems to not like customers who complain or have any issues or put in to many tickets that say the same thing lol he had the IM not interested feel to his emails , anyway we sorted that issue i paid twice and paid again after the server still never came back after several payments made even though they all went through they wiped it under the carpet took the money no sorry our fault or can we provide you with another service or compensate for our lack of service or mistakes , so i bought another server let them take the money from the first one but i did get a credit the first server did come back after a month or so so i have two servers .

Those two went down so many times once they all went offline and the whole site went down couldn't contact anyone no messages no warnings ..came back after a day to find out they said they had a normal maintenance that happens monthly and all is back up , again no warnings no idea when it would happen again and funny thing NO more happened ( was supposed to be a normal monthly thing but no it was a one off " maintenance downtime" so that out of the way next issues were constant server faults with statuses saying UNKNOWN on the servers ...I had to place tickets which again seems to annoy old Dylan but what can you do , apparently one time my whole server was on a service that no longer was any good so they said We have to move you to another server ..np ..next UNKNOWN issue after that weher all servers went down again ( again no emails no help in ANYWAY from any part of the small company ) I placed a ticket with a cringe as I know they hate tickets ..they got back saying " Hard ware faults caused the issue should be back soon ( mind you this after they just said they moved my service to another box due the the other being unable to work correctly ) no in between all of this there was lots and lots of issues , I cant go over them all and the tickets are a not responded too sometimes for days even weeks ( they HATE tickets ) which I guess i understand as who likes knowing they have problems to sort out and knowing their company is not working.

They say lots on the site about how they have great service and we provide live chat assistance etc... now live chat I tried 50 times , in that time I got ON|E response lol ..they hate issues so much ..after that time no one answered the live chat not once..so i say good bye to Vilayer and I hope they get it together but to be honest I do believe they don't want to get it going it has a feel of a company just there to make a little money with as little effort needed , maybe its a cover company for a larger company who knows ..it all seems to smell of something unpleasant.

I paid a lot of money for a service that didnt come close to being up to par , but had to try it to review it and to see if all these reviews and warnings are correct and trust me they are ..though some maybe sour grapes or in anger but this company has me confused on how they have stayed around .that would be an interesting story on its own .

best of luck Vilayer you could make a go of this if you can stop with the fake positive reviews little cover ups and focus on the inner workings of the company that need to be overhauled and maybe do a businesses course on how to run a company for the services it supposed to provide , you could make it work maybe ill hold my fingers crossed for you lot and wish you the best in that venture

Signed up with them 10 days ago, had to go away for family emergency for a few days came back home to find server offline, sent a ticket got closed without response, opened another to be told it's a network issue that won't be resolved for 24hrs.

Sent a request for a more precise ETA on time, gave up after waiting 4hrs for a response, gone else where now.

Great servers and great support! They are quick to respond to issues and offer a wide variety of games/services, so you can pretty much get whatever you want. Affordable monthly rates as well.

Honestly have never found such a good service such as vilayer. They have always been here to assist during any issues I have encountered and has always treated me with respect. 10/10 Would recommend this service for anyone wanting a good VPS or all around hosting service. Thanks again to Vilayer's management team for the amazing service they provide!