One of the better casinos out there in my opinion. So many different games to choose from and I especially like the layout of this site. Withdrawals are usually instant and verification process w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and will... See more
Company replied
We’re is the fair games? I played for years on this site u lose over 50 deposits then win once overall after the win ur still down so much it then collects collects deposits again then pays again then... See more
Company replied
Thank you very much Joseph for your excellent support. Joseph handled my issue very professionally and explained everything clearly. He was patient, helpful, and made sure I understood the situation.... See more
Company replied
Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
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You should know
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have been playing the games and never…
7] I have been playing the games and never really took note of the exact balances. I suddenly took note that I was being charged an extra 10p for each spin. When I went on chat to enquire about this I was told because I ticked a box in a game showing font show this again I was never warned that I would be getting charged the extra 10p per spin. I explained to Joseph on chat that it was a bit unfair. But basically it was tough luck. Avoid mega riches or Mr Vegas as they also do the same...
Please see their reply. I think it should be made more clear that 10p would be deducted from every spin. Easy to say I opted not to see something that did not state this would be deducted
Pity no reply option is available. Stay away
2 June 2026
Unprompted review
Reply from Videoslots
Hi Jacqueline,
Thank you for providing the requested details, which allowed us to complete a review of your account and gameplay activity.
Following our investigation, we can confirm that the additional £0.10 stake was related to participation in the RAW-Riches Jackpot promotion. This is an optional feature available on selected games, and players are presented with the choice to participate or decline when accessing an eligible game.
Our records confirm that participation in the RAW-Riches Jackpot feature was enabled on your account on 10/04/2026 at 18:48:26. Participation in this feature is optional and is activated by player choice. While selecting "Do not show again" removes future promotional pop-ups, it does not prevent players from reviewing or changing their participation settings, which remain accessible at all times through the jackpot section of the site.
As the feature was actively enabled on your account and could have been disabled at any time, the additional £0.10 contribution per qualifying spin was applied correctly.
Our Customer Support team has contacted you via email regarding your recent live chat interaction and to provide further clarification on how we can assist you with your account going forward.
Should you require any additional support or have any further questions, our Customer Support team is available 24/7 via live chat and email and will be happy to assist.
Kind Regards,
Team Videoslots.
Mohammed just gets things DONE
Mohammed just gets things DONE!
No messing around, in lightning speed too!
3 June 2026
Unprompted review
Reply from Videoslots
Hi Christopher,
Thank you for your fantastic feedback!
We’re delighted to hear that Mohammed was able to assist you quickly and efficiently. It’s great to know that his prompt and effective support made such a positive impression.
We’ll be sure to pass along your kind words to him.
Kind regards,
Team Videoslots
Great customer service
Great customer service, Oscar is the best one he help me with everything. Really professional.
2 June 2026
Unprompted review
Reply from Videoslots
Hi Ibrahim,
We are delighted to hear that Oscar provided you with such a positive experience. It's great to know that he was able to assist you with everything you needed in a professional and helpful manner.
We take pride in delivering high-quality customer service, and feedback like yours is always appreciated. We will be sure to pass your kind comments on to Oscar.
If you need any assistance in the future, our Customer Support team is available 24/7 via live chat and email.
Kind regards,
Team Videoslots.
Reply from Videoslots
Hi Daniel,
Thank you for your review!
We are delighted to hear that you found our support clear and helpful. Providing straightforward guidance and assisting our customers throughout their journey is something we always strive for.
Should you need any further assistance, our Customer Support team is available 24/7 via live chat and email and will be happy to help.
Kind Regards,
Team Videoslots.
Reply from Videoslots
Hi there Maotemg,
Thank you for your kind feedback. We truly take pride in providing excellent customer support, and your words mean a lot to our team. We’re glad to hear you had a positive experience and look forward to assisting you again in the future.
We're always available, should you need any assistance.
Kind regards,
Team Videoslots
I've had pleasant experience on the…
I've had pleasant experience on the site, the staff always helps out when in need and the games they provide as well as battles are fun. I always play daily on (the battle ones).
Today I was assisted by Johnmark who helped me with an issue and it went smoothly.
Thank you
31 May 2026
Unprompted review
Reply from Videoslots
Hi Mette,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you've been enjoying the games, battles, and your overall experience with us. It's also great to know that our Support Team has been there when needed and that Johnmark was able to assist you smoothly with your recent issue.
We'll be sure to pass your kind words on to Johnmark and the rest of the team.
Thank you for your continued support, and we hope you continue to enjoy your time with us.
Kind regards,
Team Videoslots
Problem with a certain game
Chat agent, Andrea try to help me with the problem. Even the problem with game was not solved, could be something more complex, she replace the free spins to that game with other free spins to another game.
30 May 2026
Reply from Videoslots
Hi Mihai,
We're pleased to hear that Andrea was able to assist you and provide an alternative solution by replacing the free spins.
Your feedback will be shared with Andrea and the wider team.
If there is anything else we can assist with, feel free to reach out.
Kind regards,
Team Videoslots
Reply from Videoslots
Hey there,
Thank you so much for giving us feedback on Heather's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Great customer service
Great customer service! Andrea was amazing, super nice and solved my problem quickly and efficiently.
28 May 2026
Reply from Videoslots
Hi Claudia,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Andrea provided amazing support and was able to resolve your issue quickly and efficiently while making the experience a pleasant one. We’ll be sure to pass along your kind words to her.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
DO NOT trust this site at all
DO NOT trust this site at all, first 2 minute experience was already misleading and a scam, like all sites that offer a 100% bonus on first deposit this one misleads you, so if you deposit £100 on first deposit they give you £100 bonus however you only get 10% amounts ever £100 you deposit so to actually get your 100% bonus you need to actually deposit £1000 not £100, so it’s not actually 100% on first deposit it’s 10% of first 10 deposits, scam artists so many better sites don’t use this
28 May 2026
Unprompted review
Reply from Videoslots
Hi Harry,
We would like to clarify that promotional offers and welcome bonuses are subject to specific terms and activation conditions, which are outlined within the promotion details and Terms & Conditions available on the website.
We understand that misunderstandings regarding bonus mechanics can be disappointing, particularly if expectations differ from how the promotion operates. Transparency is important to us, and we always encourage players to review the promotional terms before activating any offer.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Best service
Thank you so much, Mohamed, for your outstanding help today. Your support was incredibly fast, detailed, and highly informative. You turned a confusing situation into a wonderful and stress-free experience for me. The company u work for is truly lucky to have such dedicated professionals. Thank you for your kindness Mohamed
Regards,
Marigona
27 May 2026
Reply from Videoslots
Hi Marigona,
Thanks for your review!
We are delighted to hear that Mohamed provided such fast, detailed, and informative support while assisting you. It’s wonderful to know he was able to turn the situation into a smooth and stress-free experience for you. We will be sure to pass your kind words on to him.
If you ever need any further assistance, please feel free to contact us at any time via live chat or email. Our Customer Support team is available 24/7 and always happy to help.
Kind Regards
Team Videoslots.
Reply from Videoslots
Hi M J,
Thank you for your kind review! We’re happy to hear that Oscar was able to help you quickly and provide great service. We really appreciate your feedback.
If there's anything else we can assist with, feel free to reach out.
Kind regards,
Team Videoslots
Scam Casino
I strongly advise everyone to avoid this casino. I deposited a lot of money and still casino want to eat more. I've been trying to get my money back for several months without success, so tomorrow I'm filing a formal complaint with the Gambling Commission. The positive reviews you see here only concern conversations with the operators and have nothing to do with the quality or winnings at this casino. I will recover my money through legal means. STAY AWAY.
25 May 2026
Unprompted review
Reply from Videoslots
Hi Izaak,
We have reviewed our communications and cannot see that you have contacted us regarding any issues with your account.
All player activity and account processes are handled in accordance with our Terms and Conditions and applicable regulatory requirements.
Should you experience any issues, we are more than happy to assist you through our official communication channels where our support team can review the matter directly with you.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Brandi,
Thank you for your kind words. We’re glad to hear your issue was resolved quickly and that you didn’t experience any delays. Providing fast and efficient support is something we always strive for, so your feedback means a lot to us.
Should you ever need assistance again, we’re always here to help.
Kind regards,
Team Videoslots
Had some issues with verification (…
Had some issues with verification ( documents upload) was concerned I didnt have the right stuff but Andrea in the web chat helped me and reassured me it would all be ok and got my account up and running again. It was all very quick and can reccomend the casino fully .... speedy withdrawals
23 May 2026
Unprompted review
Reply from Videoslots
Hi James,
Thanks for taking the time to share your experience with us!
We’re really pleased to hear that Andrea was able to reassure and support you through the verification process and get everything sorted quickly for you. It’s great to know everything was handled smoothly and efficiently and that your account was back up and running again in no time.
It’s also fantastic to hear you’ve been enjoying the speedy withdrawals and overall experience on the site. We’ll be sure to pass your kind words on to Andrea as well.
Kind regards,
Team Videoslots
Quick and good customer service
Quick and good customer service, eager to solve the issues for the user. Thanks John for your help and taking the issue further.
22 May 2026
Reply from Videoslots
Hi Joe,
We’re glad to hear our support team was able to assist quickly and help move your issue forward efficiently. It’s especially great to know JohnMark made a positive impression with his support and willingness to help.
We’ll make sure your feedback is passed on to him. Thanks again for taking the time to leave a review.
Kind regards,
Team Videoslots
Oscar the customer service was really…
Oscar the customer service was really good
21 May 2026
Unprompted review
Reply from Videoslots
Hey Anthony,
We're thrilled to hear about Oscar's exceptional service today! We'll make sure to pass on your kind words to both him and the rest of team.
Remember that we're always available, should you require assistance!
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Adam,
Thank you for your kind feedback!
We’re delighted to hear that Oscar was helpful and provided you with a good experience. We’ll be sure to pass along your kind words to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Muhammed was great help +++++
17 May 2026
Unprompted review
Reply from Videoslots
Hi Christer,
Thanks for your review!
We are glad to hear that Mohamed was helpful during your interaction with us. It’s great to know he was able to support you throughout the process.
If you need any further assistance, please feel free to contact us 24/7 via live chat or email.
Kind regards,
Team Mr Videoslots.
Great Customer Service
Thanks to Maya and John for their friendly and efficient support last night - much appreciated :-)
15 May 2026
Reply from Videoslots
Hi there,
Thank you for taking the time to share your experience! We're so pleased to hear that Maya and John were friendly and helpful while resolving your issue.
Providing clear and supportive service is very important to us, and we’ll be sure to pass your kind feedback on to both Maya and John.
If there's anything else we can assist with, feel free to reach out.
Kind regards,
Team Videoslots
The Trustpilot Experience
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