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Victory Cruise Lines Reviews 

383
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their phenomenal attentiveness, friendliness, and professionalism, highlighting excellent, first-rate service. Many consumers also frequently commend the exceptional quality of the food, entertainment, and well-organized excursions, often finding them delicious, amazing, and fabulous. However, some customers noted that cabins and showers were very small, posing challenges for movement. A few other people also felt that certain excursions were not ideal for those with mobility issues or were too short. While most enjoyed the cuisine, some reviewers mentioned the food was occasionally mediocre or lacked variety, and some experienced issues with communication or found staff inexperienced.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the staff for being... See more

Product

Customers had positive experiences with the product, particularly praising the food, which was described as... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the excellent and... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many expressing dissatisfaction with the small size... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Staff, foo quality, musicians, guides The size of cabins and showers a real challenge, and we’re not big people! Not enough room for two people to dress, pack or unpack. I don’t know how indivi... See more

Rated 4 out of 5 stars

Overall our 2 week trip was great. The strengths were the Stateroom staff was excellent, dining staff and service was excellent, lounge staff and entertainment was excellent. The weakest was the com... See more

Rated 4 out of 5 stars

The staff were phenomenal. Friendly, accommodating, and thorough. The food and drinks were spot-on for the most part. We did not like the community buffet dinner since we had no other option for... See more

Rated 4 out of 5 stars

The foods are great , the ship is clean . Nice staff/ workers . The rooms & dining service is awesome But the itenerary / the daily schedule sometimes different with the apps The pilot gave go... See more


Company details

  1. Cruise Line Company

Written by the company

Victory Cruise Lines invites travelers to explore North America’s most remarkable waterways aboard intimate ships designed for destination-focused discovery. Sailing the Great Lakes, St. Lawrence Seaway, Canadian Maritimes, and East Coast, our all-inclusive experience features a pre-cruise hotel stay, included shore excursions in every port, unlimited beverages, regionally inspired cuisine, and engaging onboard enrichment. Combined with personalized service and access to ports larger ships cannot reach, every voyage offers a deeper connection to the history, culture, and natural beauty of each destination.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

383 reviews

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4.5

All reviews

(383)

357 reviews in the last 12 months

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Rated 3 out of 5 stars

Did not have enough time at Niagara…

Did not have enough time at Niagara Falls!!! Too many excursions were long bus rides without enough time at site locations. The staff at The Grill was excellent. Took too long in dining room. Needed some variety in entertainment. Need better communications. We had purchased a one bed in room & when we arrived we had 2 separate beds. Room was too small. We had a nice trip but very disappointed in Niagara Falls excursion & that was main reason for going. Also, you don’t actually have an app and internet would quit at times.

16 July 2026
Rated 1 out of 5 stars

…Would definitely not recommend

This was the smallest stateroom we have ever experienced in more than a dozen cruises. The shower was exactly 28 inches in diameter and there wasn't 12 inches between the bulkhead and the bed. We did not have a refrigerator or coffeepot in our room, making it necessary to coordinate with the medical office to store my medication (and she was rarely in her office). I was extremely glad that we did not pay extra for a balcony stateroom - the only access was from outside and there was no cover, so if it was raining, you got wet. The "balcony" was 2 lawn chairs and a small table placed outside the door on the deck where everybody walked by to get to the grill. A couple of the ports were a total waste of time - Escanaba was extremely proud of all of the town members who had ever served in the military going back to the Civil War, but the museum they had put together was tiny and definitely not first rate. Just about everything in Sault Ste Marie was closed on Sunday and very little was within comfortable walking distance, The food was good, but I never saw much evidence of locally themed cuisine. For the most part, the crew was great, but the only activity planned on the at-sea day was bingo. The Cruise Director could spend more time planning guest activities and less time playing with the house band. We previously cruised on American Queen and loved it, so to say this disappointed would be an understatement, Will never cruise with Victory again.

19 June 2026
Rated 4 out of 5 stars

Love the food

Love the food, glad there wasn’t a formal day. Enjoyed the excursions, although some instructions were un clear.
Weather was great.
Staff very helpful and friendly.

16 July 2026
Rated 5 out of 5 stars

Access for a person with multiple disabilities

We were very happy with our disabled room. It was fully accessible for my mother with her walker. We purchased and brought an oxygen concentrator and received distilled water for CPAP machines. All of the staff went out of their way to ensure my mother was able to participate fully (for which I am very grateful). Included excursions for the Great Lakes destinations were flexible (for example, allowing me to walk back) and enjoyable.

9 July 2026
Rated 5 out of 5 stars

Delightful small ship cruising

Small ship cruising provides many benefits. No wait for restaurant seating. Plenty of seating at lounges & bars. Strangers become friends quickly. The crew is extraordinarily attentive & helpful. Our Great Lakes Cruise was delightful. Cabins are small but we spent our time around the ship so it wasn't too inconvenient. Showers are another matter. Not sure how it can be addressed but they are tiny! When vacationing, things will never be as convenient as home, but we make the best of all situations in order to enjoy our adventure. Would go again for sure!!

16 July 2026
Rated 5 out of 5 stars

22 Member Family Reunion

We took 22 members of our family on the Great Lakes trip with Victory. The destinations were all the places we wanted to go and were very well surprised by the nuisances the cities had we didn't even expect which were great. We did an excursion at every port and felt if we tried to do two, it would be one to many. (Stick with one and decide if you're feeling up to it to explore on your own which many guests did.)

Some were concerned about the motion of the boat under way and there were no issues. There was one night the wind kicked up but the boat handled everything exceptionally well and only minimally felt the waves. NOTHING to get you motion sick which was the concern of several members of our family. These are not oceans, just big lakes. The waves can get in the 3'-5' range but I imagine if they were any bigger than that, the crew would stay an extra night at the port. No one wants a bad experience including the crew.

What a great experience this trip was. I would certainly recommend this to anyone looking to explore the great lakes.

9 July 2026
Rated 5 out of 5 stars

The whole staff was personable

The whole staff was personable. We felt like our dining room waiter, Alden, adopted us. He knew our preferences and prepared the table for us.
I left things in the vault. The staff tracked us to our final tour to deliver the items to us. Amazing!
All the included tours were informative, well-organized, and just right for us seniors.

16 July 2026
Rated 4 out of 5 stars

Need more time at the Niagara Falls

One of the biggest events of the trip was Niagara Falls and it was rush on the bus, get off the bus, rush off the falls tour and get back on the bus. No time to look around and enjoy the Falls. Food was amazing and staff was good.

9 July 2026
Rated 4 out of 5 stars

Great crew

Great crew. Great ship. Fantastic band on Victory 1. Great food. Great pre-cruise stay.

Bad - Some excursions did not allow enough time. TOO MANY reserved seats in dining room. Suppose to be open seating. Not far!!!

9 July 2026
Rated 5 out of 5 stars

Service was great all around

Service was great all around. Food was excellent. Excursions were overall pretty good. Enjoyed the Lakelorian and nightly entertainment. Ports and stops - overall itinerary - was great. Super interesting learning about the Great Lakes.

8 July 2026
Rated 4 out of 5 stars

The staff was wonderful !

The staff was wonderful -- professional, friendly, always helpful. They deserve an A+! Special kudos to Uno in the Grill! And being on a ship with just 180 passengers was such a welcome change from the large Caribbean ships. Meals were excellent with a sufficient number of choices, and I especially liked having the Grill available for breakfast and lunch. The rooms were a bit tight; an improvement would be to take out the second, smaller desk and replace it with a comfortable chair. Mickey did an excellent job as lakealorian; a nice addition would be to have local historians come aboard to talk about the area we would be seeing the next day the way Road Scholar does. All in all, it was a great trip and I hope to travel again on Victory!

14 July 2026

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