Victoria's Secret Reviews 

If there was a minus star, I would select. Order cancelled & I only knew when the money was refunded into my account. No email, no explanation......Item is still for sale online so it's not that it went out of stock. Horrendous service. Cant even query on their website! Atrocious!

The staff at the location at Palo Alto Stanford shopping center fitting room and on the floor were very rude. If they are not happy answering customers service they shouldn’t be working.

Customer service is horrible, they laballed in the corner everything is $48.00. Then I doubled check the staff if the hoody in that corner also included and she said yes. Then when I went to the cashier it's not included. Then I asked for a manager, the manager's reaction is horrible, she just went to that corner and revise the label. It's very frustrating and humilating!☹️ This is in Vancouver Pacific Center branch.

Victoriassecret.com customer service have become the worst customer service representatives in any company i have spoken to in years i mean i literally have no idea how they even hire these kind of people to work for them it is unbelievable that you can't even receive help from a supervisor nor a manager im in shock that the Victoriassecret.com store is still even standing that alone saids it all.

As a millennial, victoria secret was always the standard for under garments. Victoria secret just is not what it was in the 2000's. There is also more competition that is putting out new styles with better fabrics.

Victoria secret has not evolved.

The worst customer service ever , will never buy things from them again , they do not answer phone calls or emails , nor able to get a refund

This place sucks. I returned a bunch of lotions and tracking shows they were delivered back to them in August and I still haven’t gotten a refund.
Scammers.

Bought a few items from Victoria's Secet as a gift for my wife. She liked the designs and the packaging looked premium but the sizing was a bit off and one item didnt fit as expected. The Quality was decent though not quite what i imagined for the price. Delivery was on time and returns were easy enough but overall it felt a bit overpriced for what we got.

Poor show! All the white bras I looked at were grubby and stained. They said they'd get new stock but want me to come back for it or pay for it to be delivered. :/ no one was interested in any customer care. At Westfield.

The "customer service" is 95% people at home, who are unprofessional, rude, have no knowledge of the items, speak with an attitude, are disrespectful, and don't care about the customer or brand representation. A person named Amy claims to be the Manager of the department and she is not. But she will provide untruthful information to you and give answers like "i don't know" "you should know" "that's your problem" etc. I don't know how people like this get away with this kind of "Care" . Then again this is why people don't shop here like they did years ago.

Was told my coupon was already used. Haven't shopped there in months. Sales clerk very rude.

Months ago, Victoria’s Secret had a data leak, and ever since then, I haven’t been able to access my online account. Despite the fact that I don’t even use the credit card anymore, the balance keeps slightly increasing every month, even though payments are made on time.
I called once before — they said they created a “ticket” to fix the problem, but nothing was ever resolved. I called again today, and the exact same pattern repeated. I still can’t access my statements because I’m paperless, so I rely on online access.
When I asked the “supervisor” for a ticket number this time, she told me there isn’t one, and that they won’t contact me at all — apparently, I have to follow up myself and just give my name and the date/time I called. Seriously?
It’s unbelievable that after their own data leak, the customer has to chase down a resolution. This has been going on for months, and there’s still no accountability, no transparency, and no access to my own financial information.

every time they run the $40 for ten pairs of panties- their system turns to garbage... i first got stuck in a loop about needing my verification code- I have six of those in my inbox... i had one price- went to check out and it removed my coupons and went up $40- giving me an error code- i had stacked 2 coupons which they said i could do but then i keep getting error. when i chat- the chat person asks for info which takes me off the chat screen and then ends it... happened three times. time to find some new underwear...

I drove an hour to the Lee’s Summit’s Victoria’s Secret. I was really looking forward to shopping there! After picking out 3 bras on my own I walked into the dressing room looking for a sales associate. I came back out and found one to let me in a room. When I needed help with sizes I looked out of my room and there was a MAN sitting in the dressing room isle. Sooo closed the door put my bra and shirt back on to go find help with sizes. When I found an associate she wanted to measure me in front of this MAN in the dressing room.

I said he was in an inappropriate place. The sales lady told me he was “allowed” in there. Then she apologized to him for my comment.

I was not the only lady in there trying to get fitted for bras. There were teen girls in there too.

He had a wedding ring on and appeared to be waiting on his wife. But I still think it is inappropriate for a man to be in the women’s dress room of a lingerie store!!!!!!
HORRIBLE experience!!!!!!!!!!
The man stayed in the dressing room and smiled like he was vindicated because he was “allowed” in a place where women were getting measured for bras.

I placed an order on their website, next day they emailed me saying the order had been canceled because the item was out of stock. If it was out of stock, why'd you even let me order? Especially because when I checked the website afterwards... the item was NOT marked as out of stock.

I fixed things up with an extremely nice customer service rep, after the chatbot was completely unable of helping me.

I put in a new order for a different item and after a week... same thing! They canceled it because it was out of stock. But if you didn't have enough stock then WHY did you even allow me to place an order in the first place?

These are the kinds of practices you expect from a scam website, not from VICTORIA'S SECRET.

Made an order from overseas and did not receive the order. Reached out to VS because I realized the system did not include all the info for my shipping address. They told me they dont replace orders to Freight Forwarders.
Note to all persons ordering from VS from overseas, DONT! if your address is not updated properly you will not be refunded not your order replaced

Went to Watford store where I normally get great service. Two female 'roadmen' chatting to each other, didnt didnt look at me. Interrupted saying one of the items was a gift. No idea how to gift wrap. She droped the gift on the floor and then tryed to wrap it. I had to say I want a new one. Tried to put the gift in a 'sale bag'. Also had no ribbons, or different size bags.I buy a lot of my friends gifts in there and normally get great service. All the staff today in the watford store were cluless, rude, not trained and female roadmen! Your stores used to have a bit of class and enjoyed shopping in there. Now its like being served in a chicken shop!!! Shame on you.

Returned a pair of pink flared leggings because they were completely see through so I couldn’t wear them but instead of being refunded the €77 I paid I’m only being refunded €69.30?! The leggings were in good as new condition because I only tried them on once and when I saw they were see through took them straight back off put them in the bag, sealed the bag and stuck on the return label. Also on top of that I had to pay €9 for shipping out of my own pocket. Learnt my lesson and won’t be ordering from here again.

VS no longer lets customers leave reviews, so I’m posting here. The customer service is terrible. The shipper never even attempted delivery and sent my order back. When I tried to fix it, I was stuck with a useless bot and an auto-reply email that went nowhere. Weeks later, no refund—so I had to file a dispute with my credit card.

I’m furious, because I finally found a pair of panties I loved, and now I’ll never get them. Shame on VS for ignoring customers and failing to resolve simple issues with a human being.

I have ordered the bare vanilla body mist a while ago and because of the deliverer handling it badly, I couldn’t reach the package and I have tried to access it multiple times but my parcel was neglected I want a refund immediately before I proceed with anything as I have tried to access the package multiple times and I have plenty of proof.