viagogo Reviews 

8,340
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptionally smooth purchasing process, highlighting how quickly digital tickets are delivered directly to their personal accounts without any hassle. Consumers also appreciate being able to preview seating arrangements clearly, noting that accessing venues on the day of the concert goes entirely as planned and without trouble. Some reviewers were not happy with the expensive additional service fees and extremely high ticket prices compared to the original face values. Others additionally noted significant stress and anxiety caused by delayed ticket delivery or uncertainty about receiving valid entry codes before the show starts.

What people talk about most

Order

People report ambiguous experiences with order. Many reviewers praise the fast and seamless purchasing... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly. Many customers found... See more

Website

Reviewers mention ambiguous feedback about the website, highlighting both smooth transactions and significant... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the professional... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and convenient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(8,340)

1,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great seats and price!

It was great to be able tickets for Harry Styles at Wembley at a good price, however the admin fees were a bit heavy, adding another 50% to ticket price which is a little excessive! After a bit of worry when I read negative reviews and I had concern that my pdf tickets weren't real, (would definitely be worth Viagogo explaining this more as often now the tickets are so digitally secure on Ticketmaster etc it felt wrong to have to print a pdf) everything worked worked out perfectly and we had a great night. Big thanks to the original ticket holder for selling on!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Deal with Great Service

Everything went as smoothly as one could possibly imagine. Booking was easy and straightforward, the price was great, updates on ticket delivery were timely and reassuring, and the e-ticket mailing seamless. Thank you for a perfect experience.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Wasn't so sure but pleasantly surprised!

This was my first time using Viagogo and I was very impressed with my experience! The same exact seats were listed on other sites however they were cheaper here so I took a chance. My tickets were immediately loaded to my ticketmaster account and we did not have any issues at all at the venue. Will definitely use this site from here on out!!!

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Decent price ticket, but I would've liked to receive it earlier

I got my ticket at a decent price, it was easy to book and I liked that I could see a photo of an approximate view from my seat before purchase. My only complaint is that I didn't receive the ticket until a few hours before the concert (I was already on the way there) and was informed I needed to print it off before arriving or I wouldn't be able to enter! Which meant trying to find somewhere to print on a Saturday afternoon in a city I'd never been to before, maps said most places were closed and I wasted quite a bit of time finding somewhere and printing it and missed up to an hour of the support acts. I would've appreciated having it a day earlier, I could've printed it at home before I left.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Scored incredible seats through viagogo…

Scored incredible seats through viagogo the week before the World Cup game to see Messi play ! The transaction was seamless! It was so easy to transfer the tickets to my FIFA account and enter the stadium. We sat behind the team bench. I cannot emphasize enough how incredible these tickets were and how easy it was to purchase, receive and download.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Trustful platform

Felt confident with the process and I've been always told that I'll be taken care of if there is a problem getting into the event.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

EFFICIENT AND EASY!

It was quick and easy. I heard other companies that were transferring tickets had a hard time, but this was seamless. I appreciate the ease of this.

18 June 2026
Unprompted review
Rated 3 out of 5 stars

Additional Fees and no option to resell

I did not understand why ticket was not available for resell. Before match day I was getting other ticket option with less than 400 CAD where as I spent 525 CAD with you. Also charges on Viagogo was showing with fees but after check out it was showing with additional fees and tax.

21 June 2026
Unprompted review

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