VetShopMax Reviews 

349
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional value of the medications, noting that these affordable prices provide a wonderful alternative to expensive veterinary visits. People also highlight the reliable delivery service, explaining that packages consistently arrive in good condition and in a timely manner despite coming from overseas locations. Some people were dissatisfied with receiving incomplete packages and discovering that only a single fraction of their purchased items actually arrived. Reviewers additionally noted frustrating customer service responses when attempting to resolve various discrepancies regarding incorrect or missing order quantities.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items are genuine, fresh, and arrive in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments arrive in... See more

Order

Users describe positive interactions with order, highlighting the simple and convenient website navigation as... See more

Price

People report positive experiences with price, consistently highlighting that medications are much more... See more

Service

Clients share positive opinions on service, highlighting how convenient it is to avoid stressful vet visits... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication of my order was excellent. The product is genuine and arrived in excellent condition. The price is exponentially better than what I have paid at the vet. I will use this company agai... See more

Company replied

Rated 5 out of 5 stars

Always fast service and it comes a long ways but I still get it promptly…. Our vet thinks my little dog must have all shots plus heart worm meds for him to sell any meds for her … she nearly died thre... See more

Company replied

Rated 5 out of 5 stars

First time ordering heartworm medication. Ordered a year. It arrived in a timely fashion from Australia to the United States in 14 days as I was told. The expiration date of both six month supp... See more

Company replied

Rated 5 out of 5 stars

US customer here who is tired of paying high prices for my dogs tick and heartworm medications. Took a chance on VetShopMax and the product shipped immediately and it the meds arrived as quickly as... See more

Company replied


Company details

  1. Veterinarian
  2. Hobby Store
  3. Pet Store
  4. Pharmacy

Written by the company

Discount brand name pet medications. All the leading brands of flea, tick and worm control, joint and skin support, vitamins and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

349 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(349)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a great experience

Always a great experience! Will continue ordering my pet's needs from Pet Shed

14 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Annaka,

We’re so happy to hear that! Thanks for trusting us with your pet’s needs—we’ll be here whenever you need us. 🧡🐾



Regards,
VetshopMax

Rated 5 out of 5 stars

So happy I found you

So happy I found you! I was really sick of having to take my cat to the vet every six months to get her flea med prescription renewed. There really wasn’t any reason for it. She had all her shots. She wasn’t sick. She’s an indoor cat. Now I can get the same medication without the prescription! Thank you so much.!

11 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Carol,

That’s wonderful to hear! We’re so glad we could make things easier (and less stressful) for both you and your cat. It’s great knowing she’s staying protected without all the extra trips and costs.

Thanks for trusting us to help keep her happy and healthy! 🧡🐾



Regards,
VetshopMax

Rated 5 out of 5 stars

Great product 5 stars

Great product, much more affordable than vet prescription. You only have to purchase I'd say 3 weeks in advance due to shipping time. 5 stars

13 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Lynda,

We’re pleased to hear about your positive experience. Thank you for choosing us.

We look forward to doing more business with you in the future.


Regards,
VetshopMax

Rated 5 out of 5 stars

So affordable and quick delivery no…

So affordable and quick delivery no prescription needed. The package is just in metric not pounds but when order it is in pounds so it is correct this is my third time ordering from vetmax and I am happy customer.

7 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Sharon,

Thank you so much for sharing your experience!

We’re happy to hear you’ve found our products affordable and delivery quick. We appreciate your continued trust and are glad to have you as a valued customer.

Looking forward to serving you again! 🐾🧡



Regards,
VetshopMax

Rated 4 out of 5 stars

I would order at least a month ahead as…

I would order at least a month ahead as it took longer than I expected. Otherwise I was pleased with less hassle of contacting vet each time for refill. We never miss a dose and they still require contact each time we refill.

7 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Pamela,

Thank you for sharing your experience!

We completely understand how important it is to never miss a dose, and we’re glad we could make the process easier by removing the extra vet visits. Ordering a month ahead is a smart move—especially with international shipping times.

We appreciate your trust and look forward to keeping things simple for you and your pet.



Regards,
VetshopMax

Rated 5 out of 5 stars

The prices are fantastic!

The prices are fantastic! Not overpriced like my country. Sorry USA, I love you, but pharmaceuticals are overpriced. The only downside is the time to obtain product. 2-3 weeks. You just have to plan ahead.

7 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Juleann,

We hear you! 🧡 We’re so glad you’re enjoying our prices and that we can offer a more affordable option for your pets’ needs. You’re right—the shipping takes a bit longer, but planning ahead definitely helps.

Thanks for working with us and for trusting us with your pet care!


Regards,
VetshopMax

Rated 5 out of 5 stars

Always easy process

7 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Tammi,

Thanks for sharing your feedback! We’re happy to hear the process has always been easy for you. That’s exactly what we aim for—simple, smooth, and stress-free. We appreciate your support!


Regards,
VetshopMax

Rated 5 out of 5 stars

Fast and convenient

Best fast and convenient way to keep my dog healthy.
Thank you for your online store!

28 July 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Victoria,

Thank you so much for your kind words! We’re glad to hear our store makes it fast and convenient to keep your dog healthy. That’s exactly what we’re here for—to make pet care easier and more affordable.

Give your pup a big hug from all of us at VetShopMax! 🐾


Regards,
VetshopMax

Rated 5 out of 5 stars

VetShopMax has saved us so much money

VetShopMax has saved us so much money. Not only having the lower prices on their NexGuard, but not having to pay an additional vet bill, just to get the prescription! Pet care is so much as it is, but VetShopMax has taken some of the sting out of it.

7 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Jodie,

Thank you so much for sharing this! We’re so happy to know we’ve been able to help you save on pet care. We understand how expensive keeping our furry friends happy and healthy can be, so it means a lot to us that we can make things a little easier for you.

Give your pets some extra love from all of us here at VetShopMax! 🐾


Regards,
VetshopMax

Rated 5 out of 5 stars

Too soon for a review.

August 3 2025
You did not give me time to see if the product works. If it's up to snuff and the real McCoy it will kick in during the next few days. We'll see then. For $75 it better work.

August 8, 2025
Did I ever doubt my confidence in your product? Like before, Revolution is a two to three day ordeal. Cats are both doing fine. Constant scratching has just about stopped. Everywhere they go fleas and ticks dissappear. A wonderful product.

2 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello,

Thank you so much for your updated review! We're thrilled to hear that Revolution is continuing to work well for your cats and that you're seeing such positive results. It's great to know the scratching has nearly stopped and that the fleas and ticks are under control.

We truly appreciate your continued trust in our product—please don’t hesitate to reach out if you ever need anything!



Kind regards,
Jennifer

Rated 5 out of 5 stars

I always have a good experience with…

I always have a good experience with the vet shop good prices all my dogs and cats are flea free

4 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Wendy,

That’s so great to hear! We're happy to know your pets are staying flea-free and that you're enjoying the prices and service. Thanks for being a loyal customer—we truly appreciate you! 🐾😻🐶🧡



Regards,
VetshopMax

Rated 5 out of 5 stars

Just Awesome!

4 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you so much! We’re thrilled to hear you had an awesome experience! 😊

Kind regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

I got the medicine my pets needed…

I got the medicine my pets needed delivered to my house for heartworm, roundworm, flea and tick prevention without a vet visit. Thanks 😊

3 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Marlo,

We're so glad to hear your pets got exactly what they needed—without the extra hassle! Thanks for trusting us to help keep them protected and healthy. 😊 We appreciate your support and hope to serve you again soon!


Regards,
VetshopMax

Rated 5 out of 5 stars

Just received my first order from these…

Just received my first order from these guys. Delivery takes a while, but less that half of what I normally pay.

1 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Thanks so much for giving us a try! We’re glad to hear the savings made it worth the wait.

Just a quick note—recent tariff changes have led to longer customs clearance times, which may occasionally delay deliveries. Unfortunately, this is outside of our control.


Kind regards,
Jennifer
VetshopMax


Rated 5 out of 5 stars

Good trustworthy professional company 👌…

Good trustworthy professional company 👌 recommend them.

28 July 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Benjamin,

Thank you so much for the kind words and recommendation! 😊 We're really glad to hear you've had a positive experience with us.

Give your pets some extra love from us! 🐾🧡



Regards,
VetshopMax

Rated 4 out of 5 stars

Great alternative!

I get the exact same medications for my dog, for 1/3 the price and without the expense/time to get prescriptions from my vet. Amazing! It takes several weeks to arrive so must be ordered in enough time to take that into consideration, and the box has come crushed (not enough to harm the meds, but I'd worry if the pills were easily damaged)

1 August 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Thanks so much for the great review! We're really happy to hear you're getting the same meds for your dog at a better price—that's exactly what we aim for. Totally agree about ordering early since shipping can take a bit.

Sorry to hear the box was crushed when it arrived! Glad nothing was damaged, but we get how that could be a concern, especially with more fragile meds.

Appreciate you taking the time to share your experience—and thank you for choosing VetshopMax.

Kind regards,
Jennifer

Rated 2 out of 5 stars

Previously came under 2 weeks now…

Previously came under 2 weeks, now almost 3 (12 Jul order to 29 Jul delivery) with weird tracking comments: customer unreachable to confirm location, held at customs. It took almost a week NY customs to San Diego, then will be delivered shortly, then took 4 days with attempted delivery. These kind of comments were unsettling. I think in the past items came through LA not New York. Now wondering if I should use VetShopMax again.

12 July 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi James,

Thanks so much for your feedback, and we’re really sorry to hear about the confusion and delays with your most recent delivery. We totally understand how frustrating it is to see tracking updates like that — especially when things previously arrived so smoothly.

You're right — some shipments now pass through different customs locations like New York instead of LA, which can lead to longer processing times and unexpected comments from USPS.

Unfortunately, once the parcel reaches U.S. customs, it's outside our direct control, but we're always here to help track and follow up if things get unclear or delayed.

We really appreciate your continued support, and we hope to make your next order smoother. If you ever have questions about tracking or need help, feel free to reach out to our team anytime.



Regards,
VetshopMax

Rated 5 out of 5 stars

Easy order

Easy order, timely delivery, same good quality.

27 July 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Liz,

Thanks so much for the kind words! We're glad to hear everything went smoothly with your order and that you're happy with the quality.

Let us know if you ever need anything—your pets are in good hands with us! 🧡


Regards,
VetshopMax

Rated 4 out of 5 stars

Was able to get my doggo's meds without…

Was able to get my doggo's meds without any vet trip or run up of cost. Package arrived flattened, but it got here.

25 July 2025
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Elizabeth,

Thanks for your review! Happy to hear your pup got the meds without the extra vet trip or cost.

We appreciate the heads-up about the packaging. It may have been flattened while in transit, but please don't hesitate to reach us out at 1-866-560-6346 in case you need further assistance with your order.

Regards,
VetshopMax

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