VetShopMax Reviews 

348
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional value of the medications, noting that these affordable prices provide a wonderful alternative to expensive veterinary visits. People also highlight the reliable delivery service, explaining that packages consistently arrive in good condition and in a timely manner despite coming from overseas locations. Some people were dissatisfied with receiving incomplete packages and discovering that only a single fraction of their purchased items actually arrived. Reviewers additionally noted frustrating customer service responses when attempting to resolve various discrepancies regarding incorrect or missing order quantities.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting items are genuine, fresh, and arrive in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments arrive in... See more

Order

Users describe positive interactions with order, highlighting the simple and convenient website navigation as... See more

Price

People report positive experiences with price, consistently highlighting that medications are much more... See more

Service

Clients share positive opinions on service, highlighting how convenient it is to avoid stressful vet visits... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication of my order was excellent. The product is genuine and arrived in excellent condition. The price is exponentially better than what I have paid at the vet. I will use this company agai... See more

Company replied

Rated 5 out of 5 stars

Always fast service and it comes a long ways but I still get it promptly…. Our vet thinks my little dog must have all shots plus heart worm meds for him to sell any meds for her … she nearly died thre... See more

Company replied

Rated 5 out of 5 stars

First time ordering heartworm medication. Ordered a year. It arrived in a timely fashion from Australia to the United States in 14 days as I was told. The expiration date of both six month supp... See more

Company replied

Rated 5 out of 5 stars

US customer here who is tired of paying high prices for my dogs tick and heartworm medications. Took a chance on VetShopMax and the product shipped immediately and it the meds arrived as quickly as... See more

Company replied


Company details

  1. Veterinarian
  2. Hobby Store
  3. Pet Store
  4. Pharmacy

Written by the company

Discount brand name pet medications. All the leading brands of flea, tick and worm control, joint and skin support, vitamins and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(348)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very pleased with the service I…

I am very pleased with the service I received. 🥰Especially in today's world with so many scams out there. I was kinda nervous with a too good to be true feeling with such low prices but, they always responded quickly to reassure me keeping me posted throughout the whole process from packaging, shipping to delivery. They are legit and I am so grateful and my dogs are very grateful also. Jill Chambers

30 April 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Jill,

Thanks for leaving a feedback to us at VetshopMax—we truly appreciate you taking the time to share your experience!

We completely understand your initial hesitation, especially with so many scams out there today, so it means a lot to know we were able to provide reassurance and keep you informed every step of the way.

We're so glad everything went smoothly from packaging to delivery.

Most importantly, we’re happy to hear that you—and your dogs—are pleased! 🐶

If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help.

Thanks for choosing VetshopMax. May you have an awesome day ahead!


Regards,
VetshopMax

Rated 5 out of 5 stars

This was a very pleasant experience

This was a very pleasant experience! It was simple tor order, the price was right, and delivery was fast. Thank you!

22 April 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Dianne,

Thank you so much for your awesome feedback!

We’re so happy to hear that you had a pleasant experience and found the ordering process simple, the pricing fair, and the delivery fast — that’s exactly what we strive for 😊

We truly appreciate your support and look forward to serving you again in the future. If you ever need any assistance, we’re always here to help 🐾


Regards,
VetshopMax

Rated 5 out of 5 stars

Very easy to order

Very easy to order, no script needed. Very fast deliver.

30 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello Ann,

Thank you for your kind feedback!

We’re glad to hear you found the ordering process easy and convenient, and that your delivery arrived quickly. We appreciate your support and look forward to serving you again in the future!


Kind regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

Great price

Great price, great products!!

13 April 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Shirley,

Thanks for contacting VetshopMax.

We're happy to hear that you're satisfied with our prices and products.

We’re committed to continuing to provide great value and quality products for you and your pets.

We look forward to serving you again soon!



Regards,
VetshopMax

Rated 5 out of 5 stars

medicine arrived as described- thank…

medicine arrived as described- thank you! AAA+++

11 April 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you for your feedback and we're glad to know your order has arrived. Looking forward to serving you and your pets soon!

Regards,
VetshopMax

Rated 1 out of 5 stars

Incorrect information in email

The email said someone would have to be home to sign for it. This had never happened before with the same product and the same company many times. I stayed home all day waiting for it. It was in the mail box and didn’t require a signature at all.

8 April 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Julia,

Thank you for contacting VetshopMax and we sincerely apologize for the confusion regarding the delivery and the information about a required signature.

All of our orders are shipped via USPS standard shipping, which typically does not require a signature upon delivery. At this time, we also do not offer express shipping options due to current tariff-related limitations and customs clearances.

As a result, we are not sending any orders that require a signature.

We understand that staying home all day waiting for a delivery can be frustrating, and we truly apologize for any inconvenience this may have caused. We really appreciate your patience and understanding.

If there’s anything else we can assist you with, please don’t hesitate to reach out.



Regards,
VetshopMax

Rated 5 out of 5 stars

VERY HAPPY

I am very happy with VetShopMax. My order was promptly filled and mailed, and I saved $115 by ordering from you. It took only 11 days to get to me in the United States. That is remarkable. Thank you and I will be telling all my friends and family about you.

4 April 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello Sharon,

Thank you so much for your kind words and for taking the time to share your experience with VetShopMax!

We’re absolutely delighted to hear that your order arrived promptly and that you were able to enjoy such significant savings—that’s exactly what we strive to provide for all our customers. It’s also wonderful to know your delivery reached you in just 11 days to the United States.

Your recommendation truly means a lot to us, and we’re incredibly grateful for your support. We look forward to serving you, your friends, and your family again in the future!

Warm regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

Quick and less expensive

Cheaper than going to the Vet, the product is the genuine medication and only took a couple weeks

1 April 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello Bruce,

Thank you for your kind review! We’re so glad to hear you found our prices more affordable and that the medication met your expectations. It’s great to know your order arrived within a reasonable timeframe as well. We appreciate your trust in us and look forward to serving you again in the future!


Kind regards,
Jennifer
VetshopMax

Rated 5 out of 5 stars

Reliable, Fast & Affordable Prices

Fast shipping and very affordable prices. My order arrived quickly and everything was exactly as expected. Great service, I’ll definitely order again!

17 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you for your kind words! We’re so glad to hear your order arrived quickly and met your expectations. Providing fast shipping and great value is what we aim for, and it means a lot to know we delivered. We truly appreciate your support and look forward to serving you again soon!

Regards,
VetshopMax

Rated 5 out of 5 stars

Great experience.

Great purchase experience with excellent prices. The package tracking is top notch to include when it cleared customs and throughout the transit process. The product arrived sooner than I anticipated and in great shape. This was our second year in doing business with VetShopMax.

17 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hello Patrick,

Thank you so much for your kind words and for choosing VetShopMax again this year! We're thrilled to hear that you had another great experience with us, from our pricing to the detailed tracking updates and timely delivery.

It’s especially rewarding to know the product arrived sooner than expected and in excellent condition. Providing a smooth and transparent shopping experience is very important to us, and your feedback lets us know we’re on the right track.

We truly appreciate your continued trust and support, and we look forward to serving you again in the future!


Kind regards,
Jennifer

Rated 5 out of 5 stars

VSM Rocks

Ordered on March 3 and package arrived to Wisconsin March 17. Saved me $100 on a six month prescription of Simparica Trio. Thanks VSM!

17 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Jordan,

Thanks for contacting VetshopMax.

We’re so happy to hear that your order arrived promptly and that you get a lot of savings on our Simparica Trio!

At VetshopMax, we strive to provide fast, reliable service and great savings for our customers.

Thank you for sharing your experience, and we appreciate your support! 🧡🐶



Regards,
VetshopMax

Rated 5 out of 5 stars

Needed repeat meds without vet visit

I had been wanting to get meds mainly flea and tick for a dog and three stray cats - all handle able but nervous and to get them all to the vet is such an ordeal I just want the meds - I was happy to find this company although a little skeptical as so many phony companies etc- merchandise , payment and service has been great - same meds - good price - no stress - will use again - allow 2 weeks for delivery - excellent service and site -,

16 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Helen,

Thank you for sharing your experience with us! We’re glad to hear that our service has made it easier for you to care for your dog and stray cats without the stress of vet visits.

We understand how important reliable medication, fair pricing, and smooth service are, and we’re delighted we could meet your expectations.

Your feedback reassures us that we’re on the right track, and we look forward to serving you again

Best wishes,
VetShopMax team

Rated 5 out of 5 stars

Arrived within 3 weeks as expected

Arrived within 3 weeks as expected, great price, fresh supply with expiration date in late 2027. Outer package was a lil smushed but pill wrap looks good. I am very happy, that will help my small rescue a lot!!!

13 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you for your wonderful feedback. We're happy to know you're satisfied with your experience and hope to be doing business with you again in the near future.


Regards,
VetshopMax

Rated 5 out of 5 stars

I love that Vetshop Australia thought…

I love that Vetshop Australia thought of their customers in the US. While it was more expensive that’s no fault of anyone but my own government. I really appreciate this shop and the original I found all those years ago! Thank you for keeping us 🫶

11 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Holly,

Thanks for contacting VetshopMax.

Also, thank you so much for your review and for your continued support over the years. It truly means a lot to our team to hear such kind words.

We’re very glad that VetShopMax has been able to help make it easier for our customers in the U.S. to access the medications their pets need. Your understanding and appreciation, especially with the recent changes affecting pricing and shipping, are greatly valued.

Thank you again for taking the time to share your experience. We’re grateful to have you as part of our VetShopMax community, and we look forward to continuing to serve you and your pets. 🐾



Regards,
VetshopMax

Rated 4 out of 5 stars

Super!

Good service.

9 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you for your kind words! We look forward to serving you again soon.

Regards,
VetshopMax

Rated 5 out of 5 stars

Amazing quick delivery from the other…

Amazing quick delivery from the other side of the earth with excellent tracking right to my door.Extremely convenient. Great job.thank you

3 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you so much for the wonderful review! We’re thrilled to hear that your order arrived quickly and that the tracking all the way to your door made the experience convenient. Your kind words mean a lot to our team. Enjoy your purchase, and we hope to serve you again soon.

Regards,
VetshopMax

Rated 5 out of 5 stars

The item arrived in a timely manner

The item arrived in a timely manner, packaging intact. I thought I was getting an extra pill for each box, and it wasn't included. But that does not damper my experience.

*** Addendum after reading the response from Vetshop Max ****
Thanks for getting back to me! I was actually running a bit behind on my ordering and moving so fast I didn't even notice the extra $15 off on top of your already great (if not the best on the planet) price. Thank you for all you do to make this possible!"

4 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Miki,

Thank you for taking the time to share your feedback. We’re glad to hear that your order arrived in a timely manner and that the packaging was intact. We truly appreciate you choosing VetShopMax!

Regarding the Simparica Trio promotion from last month, it was actually a $15 off discount, rather than a free extra dose.

Upon checking, both of your orders had the $15 promotional discount applied at the time of purchase.

We’re happy to know that this did not dampen your overall experience, and we sincerely appreciate your understanding and support.

If there’s anything else we can assist you with, please feel free to reach out anytime.

Thanks for choosing VetshopMax. May you have an awesome day ahead!



Regards,
VetshopMax

Rated 5 out of 5 stars

Bravecto

The products that I purchased are well worth the money my dogs are comfortable and happy

2 March 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi Marie,

Thank you for sharing this with us! We’re so happy to know the products are worth it for you and that your dogs are feeling great.

Thank you for your purchase and trust with VetSHopMax.

Best regards,
Ean
VetShopMax

Rated 5 out of 5 stars

Very convenient

This was very easy & convenient to order. I’m so happy I found Vet Shop Max to avoid taking my “vet” anxious dogs into an office just for a refill. It saved me money too! It did take a couple of weeks to arrive, which I was expecting as I’m in the US but overall a great experience! Order today so you’ll be prepared when your dogs are due!

28 February 2026
Unprompted review
VetShopMax logo

Reply from VetShopMax

Hi,

Thank you so much for this thoughtful review! We’re thrilled to hear that ordering was easy and convenient for you, and even more excited that we could help keep your “vet”-anxious pups comfortable at home. Saving you both time and money while avoiding an extra office visit is exactly what we aim for. We truly appreciate your patience with international shipping to the US, and we’re so glad the overall experience was a great one!

Regards,
VetshopMax

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