Vets NowReviews 

25,356
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,123 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their caring, compassionate, and professional approach, making difficult situations more manageable. Many people highlight the excellent service, noting quick responses, clear explanations, and a reassuring demeanor from the team. Reviewers often felt heard and well-informed, appreciating the thorough care and support provided during stressful times. However, some customers also noted that the prices were exorbitant, with many finding the fees for emergency services and treatments to be very high. A few other people also felt that the company was primarily money-oriented, citing issues like charges for insurance administration and high mark-ups on medications.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, friendliness, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the care... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction and frustration over what... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing gratitude for... See more

Payment

People report negative experiences with payment, with many reviewers expressing frustration over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very caring and compassionate staff. I'd have happily given 5 stars, however the fees are extortionate. Having to go there in an emergency is terrifying enough and then you're hit by a massive bill.

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everyt... See more

Company replied

Rated 5 out of 5 stars

Absolute oasis of help and calm after a traumatic attack on my pets. Friendly, thoroughly professional and very up front with the costs - I knew cost would be high but it was worth it. Fantastic ve... See more

Company replied

Rated 5 out of 5 stars

The call handler was very sympathetic and caring. She explained everything and put me at ease. When we arrived at the vets surgery they were expecting us and saw us promptly. The whole experience... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

4.2

Great

TrustScore 4 out of 5

25K reviews

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4.2

All reviews

(25,356)

1,950 reviews in the last 12 months

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Rated 5 out of 5 stars

Very caring and helpful staff

Very caring and helpful staff. Treated my elderly cat very gently and sorted out her problem.

5 July 2026
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Reply from Vets Now

Hi Susan, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very caring for my cat Luna who has…

Very caring for my cat Luna who has asthma. They took het straight away. Thank you

30 June 2026
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Reply from Vets Now

Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Luna. Have a great day.

Rated 5 out of 5 stars

Was a very pleasant and helpful…

Was a very pleasant and helpful appointment, all the staff were exelant with my Archie ,

20 May 2026
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Reply from Vets Now

Hi June, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Archie. Have a great day.

Rated 5 out of 5 stars

ellie was very helpful and explained…

ellie was very helpful and explained possible treatment in detail

29 June 2026
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Reply from Vets Now

Hi David, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Very good vet

Very good vet! Used the emergency vet service.

5 July 2026
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Reply from Vets Now

Hi Marc, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

Oustanding

Oustanding! Our regular vets have been charging us for 2 years on numerous prescriptions with changing diagnoses, within 20 minutes your vet had diagnosed, and offered a follow up. Unexpected Expense, but well worth it to fix our Maine Coon Cat's ear polyp. Thanks to everyone involved. We have now changed our regular vet.

28 June 2026
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Reply from Vets Now

Hi Alison, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 1 out of 5 stars

Had to rush my girl in

Had to rush my girl in, 1000 paid they tell me they can probably get her better if I'm willing to spend a extra 5000 I refused so they say well put her to sleep but make sure you pick her up before 8am so had to trying and find somewhere to take her, the PDSA was amazing and told me they where out of order making me bring her away so poorly unless I could pay extra 600 to keep her there vets now are just a cash register dont give to hoots about your pet just the money and if you haven't got it then there answer is just put them down

5 May 2026
Unprompted review
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Reply from Vets Now

Hi Andy, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Very friendly and helpful staff…

Very friendly and helpful staff especially as it was a late night emergency visit, got my hound sorted out with ease good vibe and a nice place.
Would recommend.

4 July 2026
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Reply from Vets Now

Hi Michelle, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

The service was absolutely fantastic

The service was absolutely fantastic. The staff was absolutely amazing and patient and explained everything in detail.

3 July 2026
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Reply from Vets Now

We appreciate you sharing your experience. We're so glad to hear that our staff were amazing and patient, and explained everything in detail.

Rated 5 out of 5 stars

Booked an urgent online consult for…

Booked an urgent online consult for advice.
Easy to book, great advice from the vet who showed compassion.

21 June 2026
Unprompted review
Vets Now logo

Reply from Vets Now

We're so pleased to hear that booking was easy and that our vet provided compassionate and helpful advice during your urgent online consult.

Rated 1 out of 5 stars

Booked in to see my bird

Booked in to see my bird. On arrival we waited over 90 minutes to see the vet. Where she said i dont know nothing about birds. So we left. But being charged £156 consultation fee. Terrible service

2 July 2026
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Reply from Vets Now

Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Good - lovely people

We had very good, attentive care, even if we did have to wait a few hours to receive it. Overall an excellent service. The staff were all very helpful and friendly and the veterinary care was excellent.

1 July 2026
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Reply from Vets Now

Thank you for your feedback. We're so pleased to hear that despite the wait, you found our staff friendly and helpful, and the veterinary care excellent.

Rated 5 out of 5 stars

Practicing vet was knowledgeable

Practicing vet was knowledgeable, sympathetic and professional in all respects, and did what was necessary.

2 July 2026
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Reply from Vets Now

Thank you for your wonderful feedback. We are so pleased to hear that our practicing vet was knowledgeable, sympathetic, and professional. We appreciate you taking the time to share your positive experience.

Rated 3 out of 5 stars

Staff that treat the animals are good

Staff that treat the animals are good. Trying to get them to respond to my insurance company in order to get the claim settled however is not.

I also didn’t receive the email receipt.

24 June 2026
Unprompted review
Vets Now logo

Reply from Vets Now

Hi Louise, thanks for taking the time to leave us a review. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Rated 2 out of 5 stars

Delay in receipt of ashes

Four weeks after our pet was put to sleep - we have not received her ashes yet and is rather unsettling

1 July 2026
Unprompted review
Vets Now logo

Reply from Vets Now

hi, I'm so sorry for your loss. We’d like to help resolve this for you. Please send us an email to enquiriesteam@vets-now.com with you details and we will look into this for you.

Rated 1 out of 5 stars

Promised financial help, ended up with a debt collector and extra charges

The financial communication is deeply concerning. When I called before bringing him in I raised cost concerns and was told help would be possible — that is why I brought him in. This commitment was never honoured. The out of hours premium was six times higher than a regular daytime clinic for a more limited examination, making meaningful treatment nearly inaccessible despite genuine need.
Despite actively engaging with Vets Now since April — calling multiple times and being repeatedly passed between the clinic and head office with no resolution — my bill was passed to a debt collection agency. As a result I have been charged an additional £50 debt collection fee which I should not be liable for, as the failure to resolve this dispute was entirely on Vets Now's side, not mine.
I was not ignoring this bill. I was trying to resolve it fairly. Instead I received a debt collector's letter dated 8th June that only arrived through my door on 19th June — 11 days late.
I hope Vets Now will take responsibility for the £50 debt collection fee and the broken commitment regarding financial assistance.

27 April 2026
Unprompted review
Vets Now logo

Reply from Vets Now

Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.

Rated 5 out of 5 stars

Fabulous and Friendly team.

From the first phone call to the happy collection of my poorly pet, Vets Now Southampton were absolutely amazing. The whole team were calm, reassuring and efficient, taking the stress out of a very scary situation.
We can't thank you all enough for being such a fabulous team and being there when we really needed you.
Thank you all so very much.

28 June 2026
Vets Now logo

Reply from Vets Now

Hi Maxine, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day

Rated 5 out of 5 stars

The team were absolutely fantastic

The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everything clearly to us every step of the way and we left given all the advice we needed to care for him. He’s now making a wonderful recovery thank you for doing your best for our little lad 🩷

28 June 2026
Vets Now logo

Reply from Vets Now

Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Teddy. Have a great day

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