Vets Now Reviews 

Needed to see a vet as an emergency. The vet was very good and we didn't have to wait too long.
It was expensive though and I didn't expect it to be quite so much in need of a cleaner.

I’ll start with genuine praise for the reception team, who were exceptional - friendly, empathetic, helpful, and completely unfazed when my anxious puppy had three accidents in the waiting room- ita why I was there. They cheerfully cleaned up after her, and when trying to sort out the baffling charges, I mentioned I’d need to catch a urine sample at home, they found me a plastic kidney bowl to use - despite the vet having handed me only a small vial. That kind of thoughtful, practical kindness genuinely helped on a stressful Sunday morning, and they deserve real credit.

Almost everything else fell short. We waited around 90 minutes despite an empty waiting room and no information about the delay. When we were finally seen, the clinical care felt strikingly basic: a urinary problem was the suspected issue, yet my dog’s temperature wasn’t taken, no tests were carried out, and the examination amounted to feeling her abdomen. That was essentially it.

In short, it felt like an overstretched NHS A&E experience - the long, uninformed wait, the minimal assessment - but at full private prices. The cost was eye-watering, comfortably the most expensive element of an already expensive weekend, and the value simply wasn’t there for what we received. I left having paid a small fortune only to be advised to see my own vet, which I did the next working day - where a simple urine test produced an actual diagnosis for a fraction of the cost.

The aftercare admin then made things worse. I received a stream of follow-up emails and multiple invoices that appeared to say different things, with unclear and at times contradictory guidance about the insurance process - who was claiming what, whether I needed to pay an outstanding balance, and what I was supposed to do next. It took real effort to untangle, at a point when I was already stressed and out of pocket. Clear, single, consistent communication would have made an enormous difference.

I don’t doubt genuine out-of-hours emergency cover is expensive to provide, and I’m glad it exists for true emergencies. But the combination of a long wait, minimal assessment, premium pricing, and confusing follow-up left me frustrated. Credit to the reception staff; the wider service and its aftermath need to be a great deal better.

Everyone, the receptionist, nurse and vet, was amazingly helpful, kind and knowledgeable. We brought our cat, Pebble, who had suddenly become extremely unwell. She, and we, were treated with real kindness. The vet was honest about Pebble's condition and possible outcome. We chose to let her go peacefully as the kindest thing we could do for her. We stayed with her.

Absolutely disgusting attitude from the night staff(out of hours) didn’t answer phones or door bell when rung, the only reason they knew I was there was because a dog was taken outside for a pee, all they were worried about was getting paid as cat was a street cat and even when I said I’d pay any bills they weren’t happy but were then happy enough too charge extortionate amounts as it was 6:30 in the morning, will never use again

Would be 1 star, but thanks to amazing staff member, saving it from being 1 star.
Overpriced greedy owners looking to benefit more from hurt animals than helping them.
Not sure if clinic has ever heard about patient confidentiality. Imagine you are in emergency, stress, anxiety you want your loved one to be saved, and after 30 minutes of emergency treatment, you told the prices you never knew that existed. My meet and greet in a reception was "Who are you?" Excuse me? Good afternoon to you too ma'am! How much I have to pay, entire reception waiting room hears, no customer confidentiality at all. Bad news about your animal? Lets announce it to the entire waiting room to give you more anxiety and stress to let other people know what you and your animal is going through. Money over service, is what this company is, sad reality. I asked about monthly payments, receptionist didn't even knew what is Klarna and how many payments can you split that into. My massive respect is to the staff ( not the management ) who try their best to help but are held back by the policies of greediness.. This company is not for the lower class people unfortunately. Would not recommend.

I really think vet vees should be regulated everything so expensive now. Overall though my dog had the surgery what was needed

Our pet was triaged quickly and efficiently we were then seen by vet relatively quickly had an ultrasound and was discharged home with medication and instructions and printed information about their diagnosis

On Site Staff: Excellent care, very helpful, wonderful and very skilled people.

Vets Now as company:
Absolute rip-offs. Almost £400 just to be seen on a Sunday lunchtime. This is before treatment and medication.

Then every medication had it's own £20 separate "handling fee" added to the price of the medication itself. In several cases this was THE SAME as the cost of the medication itself.

Bare in mind this was an already-staffed surgery. Our arrival did not require an emergency vet to leave halfway through dinner with the kids and race to the surgery.

I called the surgery the following day when the main (non Vets Now) staff were in and confirmed the prices were wildly inflated above standard and that there is no handling fee on medications (for in-hours visits).

It is standard practice for out-of-hours to charge extra, mostly because they know they can, but the level to which Vets Now have inflated and invented costs is shameful.

The diagnosis and treatment were incorrect and the test results not sent to the registered downland vet practice

Vets were perfect my issue is the fact even though we had insurance that would pay directly for the emergency treatment we were told its discretionary and we had to pay there and then.

Fantastic vets and receptionist
Very thorough and listened to our concerns
Kim Helen Jo

Cold and emotionless staff and vets. Vet we saw I felt was heartless and blunt in her diagnosis. Our cat already had a tumour so we were extremely upset to have to bring him in as an emergency and the whole experience was just awful. No comparison or sympathy felt from any of the staff. Just like robots doing a job! My advice would be to retrain or change jobs because when someone is bringing their beloved pet to an emergency they are already upset, they need to seriously show a little compassion. Totally horrible experience. Would never use again!
Consultation fee is extortionate too! I know it’s out of hours but that’s nearly 5 times.

Emergency service is good and helps to relieve the worry. Only downside was the length of the wait time before being triaged, when the practice didn't seem to be very busy. However, no complaints really, and grateful for the service, and the receptionist was vey friendly and helpful. Thank-you.

I can’t praise the vet and staff enough for looking after my dog in what was a very stressful time.
They were so caring and I knew she was in safe hands.

Prices are ridiculous, when offered to pay x amount and the rest later, I was told ‘this isn’t a charity’ which was disrespectful and dismissive we felt judged and made to feel ashamed

Charged me £147 for 5 days worth of painkillers and antibiotics for my cat. Already paid £500 the day before and came in just to collect the medication disgusted at the price being so clearly inflated for no reason

It was a very busy clinic and every one was very helpful and caring.

Saw vet within 30 mins of initial out of hours phone call. Very good service. Vet explained everything. Very friendly and great with my dog.

My dog was bitten by an adder on wednesday evening in the forest. I called en-route, arrived and the vet was waiting.

They did a thorough assessment, explained all the treatment and kept me updated when she was hospitalised.

Their amazing work and knowledge saved my dog's life.

Very quick appointment and a very professional and empathetic vet who was clear in her diagnosis
Louie was clearly treated very quickly even though the practice was busy that evening