Emergency service is good and helps to relieve the worry. Only downside was the length of the wait time before being triaged, when the practice didn't seem to be very busy. However, no complaints real... See more
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Its ones nightmare when your beloved pet gets ill out of hours. We were referred to Vets Now in Hadley, Shropshire. Met at the door by a very kind associate. Our concerns regarding Toby were a... See more
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Cat and beth always take such care in assessing both my elderly jack russels rhry listen and think through everything. We all feel very safe and confident with them, esprcialky at such a stressful ti... See more
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Everyone, the receptionist, nurse and vet, was amazingly helpful, kind and knowledgeable. We brought our cat, Pebble, who had suddenly become extremely unwell. She, and we, were treated with real kin... See more
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Company details
About Vets Now
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Penguin House, KY11 8SG, Dunfermline, United Kingdom
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4.2
Great
26K reviews
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Very thorough and caring treatment.
11 August 2026
Would not let my dog go back here
Would not let my dog go back here. Terrible wait times even in an emergency, staff who are always too busy to give updates on your pet. It’s chaos.
12 August 2026
May use AI-assist with repliesRead more
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Really caring staff
Really caring staff despite being short staffed on the day. Didn't mind waiting because we knew we'd be seen.
12 August 2026
Reply from Vets Now
Hi Rose, we really appreciate you taking the time to leave us a review. We hope you have a great day.
Very experienced
Very experienced, they kept my dog alive in time to see the specialists.
12 August 2026
Reply from Vets Now
Hi Mick, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day
Excellent service from everyone Tilly…
Excellent service from everyone Tilly was well looked after
12 August 2026
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Tilly. Have a great day
Thank you to vet Nicola for her rapid…
Thank you to vet Nicola for her rapid and excellent work in helping our sick dog. She showed great care and professionalism. She kept us informed every step of the way. Her logical and systematic methodology led to a quick diagnosis and start of treatment.
She quickly contacted further expert advice and managed a swift onward referral to Bristol vet hospital.
11 August 2026
Reply from Vets Now
Hi Una, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now
Hi Hayley, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Great vets for emergency care
Admitted quickly with my poorly cat had to visit twice which was very costly, luckily we are insured but we're slow to respond to insurance company.
11 August 2026
Reply from Vets Now
Hi Julia, thanks for taking the time to leave us a review. Your feedback is useful as it helps us understand what’s going well and identify areas for potential improvement.
Had to make an emergency appointment…
Had to make an emergency appointment out of hours.
Good service lovely staff.They identifed what was wrong with my cat. After a couple of injections and a course of antibiotics Put my mind at rest and now cat is back to her normal crazy self.
28 July 2026
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Wall to wall professional care and skills demonstrated,
What a wonderful, caring, professional team you have at Vets Now, Bury, Manchester.
Super Helpful and sensitive reception, the very skilled nurses - and your team of Vets, cared for our little 5 year old dog who came to you a very poorly dog and sadly died.
However one shining light in the sorry saga, is the wall to wall professional care and skills demonstrated, and the warm sympathetic nature of every single person we encountered, right from walking through the front door! - We Hope VETS NOW you are very proud of the a team at Bury Old Road - they should be!
10 August 2026
Unprompted review
Reply from Vets Now
Hi Michael, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
So helpful when I had to bring my dog…
So helpful when I had to bring my dog in out of hours emergency.
11 August 2026
Reply from Vets Now
Hi Nicole, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Exemplary care and attention to detail
The attention to detail, the genuine concern for our pet and the warm and friendly manner we were greeted with. The explanation by the vet about what tests were undertaken and their results and the genuine interest in our pet was exceptional. It was a Sunday but no sense that we were an inconvenience and no hurry just authentic compassionate care. I would definitely use again.
9 August 2026
Reply from Vets Now
Hi Naomi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reassurance given and fast service
Reassurance given and fast service
Good to know there is somewhere to go when it outwith normal hours.
11 August 2026
Reply from Vets Now
Hi Stephen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The nurse and vet who treated my cat's…
The nurse and vet who treated my cat's burst abscess were kind and understanding, giving
clear advice. It was an emergency appointment and I was somewhat prepared for a high cost. However, £350 just for a consultation was a bit of a shock as was final bill of £626.
11 August 2026
Reply from Vets Now
Hi Jill, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
I'm so grateful for the experience I…
I'm so grateful for the experience I had. Didn't have to wait long, the vet we saw, Alex was amazing, did everything he could and did it quickly, he truly went above and beyond!
8 August 2026
Reply from Vets Now
Hi Emma, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The staff were so lovely and kind…
The staff were so lovely and kind despite the desperately sad circumstances. I will always be thankful for how they cared for our beautiful Princess and the compassion they showed.
9 August 2026
Unprompted review
Reply from Vets Now
Hi Tracy, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.
I had to wait veryabout 20 minutes after my…
I had to wait about 20 minutes after my appointment time but other than that it was a very great service the vet who was called Jo was very good with Oscar and gave good advice
10 August 2026
Reply from Vets Now
Hi Ian, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now
Hi Rob, we appreciate you taking the time to provide feedback. We’re all animal lovers at Vets Now and can understand the frustration of having to wait a while for your pet to be seen by a veterinary professional. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
It was a sad but needy experience.
It was a sad but needy experience I had. The staff were excellent with a touch of emperthy.
9 August 2026
Unprompted review
Reply from Vets Now
Hi Christopher, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.
Staff were helpful and friendly and…
Staff were helpful and friendly and the service was excellent.
7 August 2026
Reply from Vets Now
Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
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