VETiONX Reviews 

1,719
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Although it was frustrating not being able to purchase this product for several months when my cat needed it, I'm changing my review to five stars, now that we have been using Derma-ionx for a month.... See more

Rated 3 out of 5 stars

Right now I'm on the fence, sorry ... Within the first 48 hours, the liquid elimination was reduced by Half! I was So happy: Then the backslide.... Maybe it was too late for him. He is still... See more

Rated 2 out of 5 stars

Already half way through our second bottle of four and see NO results. We have an eight year old English Sheepdog that in February 2017 got cataracts probably caused from diabetes. March 14th, he is... See more

Company replied

Rated 5 out of 5 stars

VETiONX speaks for itself. The customer service is great, the products are high quality and sure help. You need assistance, the staff is there for you. I rescued a Golden Retriever, who was in bad s... See more

Company details

  1. Pet Store
  2. also in
  3. Hobby Store

About VETiONX

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VETiONX® features pet health care products that are safe and effective for all pets and animals. At VETiONX®, we believe in helping your pet restore natural balance. By providing valuable veterinarian insight and unique homeopathic solutions, we help pets around the world lead long, healthy lives, naturally.

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4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

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Rated 3 out of 5 stars

the product derma-inox is exceptional

the product derma-inox is exceptional. when ordered received it quickly. our dog's biting, itching and scratching went away immediately. Then we hit a hiccup. item out of stock and it was due in January. January came and went and then it was March and then discovered this item defective and that pushed back the item to be in stock for April or May. In the meantime, our dog has started all over with biting, itching and scratching. Please say it will be soon when this product comes back into stock and will work as well as it did before.

22 March 2018
Unprompted review
Rated 4 out of 5 stars

ordered arthro ionx not aware that it…

ordered arthro ionx not aware that it is now in pellet form which doesn't dissolve well in the drinking water, the previous formula was more user friendly. it could be added to the drinking water or given orally with a syringe. in pellet form the cats and dog will not eat as directed, tried mixing in the food and they will not eat, so we have suspended the use of arthro ionx. do you still carry it in liquid form? when I ordered, your site shows the product in the same liquid pourable container as its always been. the pellets don't pour out of the pop up lid, you have unscrew the cap. suggest you update the packaging.

2 March 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

The woman who I spoke with was honest and pleasant to speak with. I greatly appreciate her telling me of the recall and why it happened to help the product shelf life last longer. After hearing that she had worked in the warehouse prior and her experience with the company I was greatly impressed to her commitment to the company and the product.

The product is Arthro-ionx which has greatly improved my dogs mobilty. I will order this product again.

Fayelyne Genness

10 February 2018
Unprompted review
Rated 3 out of 5 stars

Dermaionx still not available :-(

Your product "Dermaionx" has worked well for my cats skin issues but it is no longer available. I have called you a couple of times (Dec 2017 and Jan 2018) and canot seem to get a clear answer as to when it will be available. If it is on backorder why can't you go ahead and take my order and prepayment and then expedite the order to me once it is available??? But when I asked you said that you cannot do that.
How much longer???

10 January 2018
Unprompted review
VETiONX logo

Reply from VETiONX

We are terribly sorry for this long delay. As we explained on the telephone, Derma-Ionx is not the only product that we are waiting to receive. Unfortunately, we have experienced delays, very unexpected, but delays none the less. When our products are out of stock, it is also removed from our system, so we are not able to place "pre-orders" until we have either stock on it's way or a confirmed shipment date which is what was explained by our representative. We do understand that our furry friends rely on these products to maintain overall good health and relief from symptoms. It has been our mission to get our products back as quickly as we can, and we are doing our best to do so. As soon as product is available, there will be a newsletter sent out and the website will be updated as well. We realize that our customers are becoming frustrated, as are we, and again we sincerely apologize.

Vetionx Customer Service Team

Rated 5 out of 5 stars

I found what I needed

I found what I needed, ordered it easily and it arrived in a timely fashion. The product is great . My only reservation at all is that the spray bottles are a bit smaller than I expected, so a little short on product for the price. That will not put me off ordering again or recommending it to others. The cedar smell is wonderful, it does not bother my dog, and it is the most chemical free product I could find.

12 December 2017
Unprompted review
Rated 1 out of 5 stars

UPDATE 22DEC2017

The shipment is well overdue. My dog is in a lot of pain and I am anxious to see how well your product works. You don't have to listen to his whining when he moves.
22Dec2017 An UPDATE. The product is still in customs (BioSecuity) and is scheduled for destruction. I have spoken to a BIOSEC officer and she has temporarily delayed destruction pending consultation with you. BIOSEC is available at BGFDGO @agriculture.gov.au or 61732468678.
I ask that you contact them ASAC and mention my name, Robert King REF: QM17001256. Perhaps they will release the product.

2 December 2017
Unprompted review
VETiONX logo

Reply from VETiONX

We are terribly sorry for the delay in shipping. We have checked with the USPS on this international shipment and it shows that the package is still being held in customs waiting for clearance. That was last updated on the 29th. Typically, the next step would be that they contact you regarding any customs fees prior to scheduling a delivery. We do hope that this gets processed as soon as possible so that your dog can get some relief from the discomfort and pain they are currently feeling.

This shipping information has been sent to your email address as well.

Sincerely,
Vetionx Customer Service Team

Rated 5 out of 5 stars

Thank you Vetionx for your wonderful homeopathic …

Thank you Vetionx for your wonderful homeopathic products!
I purchased Arthro Chews for my 12 year old dog. She has been taking them for just 2 weeks, I have noticed she is not as stiff in the morning and it is easier for her to get up off the floor.
Thank you again!
Gayla B.

30 November 2017
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful, and good stewardship.

I received my orders in good time. One of my items was incorrect, but Vetinox sent me out the right item and return postage to mail back the other one. Staff were very friendly and helpful when I spoke to them and returned emails quickly. Thank you.

25 October 2017
Unprompted review
Rated 1 out of 5 stars

I filed a complaint to BBB

I filed a complaint to BBB. Vetionx replies stating they had tried yo call me 4 times which is not true. They stated I was on a no contact list. Which is not true they stated I was only a customer from April 2016. This is not true. I have been ordering product since 2014. They left one message for me yesterday from Sherri Figeroli. Her calls go directly to VM and mail box is full so I still cannot talk to anyone. My dog is still sick and they don’t know how to treat for this until they can get the strain of bacteria.

25 October 2017
Unprompted review
Rated 1 out of 5 stars

I've been giving the liquid to my dog …

I've been giving the liquid to my dog in a non metallic container. They are still itching and scratching. I gave it 3 weeks to see a difference and nothing
I believe this product is a farce and would like money back.

24 September 2017
Unprompted review
VETiONX logo

Reply from VETiONX

After reviewing your recent purchase, we do show that your pet only been on the product less than a month. For some, it can take some time to build up in their system before the body can begin responding effectively, which is why we do encourage customers to give our products at least 30 days. However, it you not happy after at least the 30 days mark, you are welcome to contact our call center directly if you would like to take advantage of our return policy.

Sincerely,
Vetionx Customer Service Team.

Rated 1 out of 5 stars

Too long of a wait

I wish I could rate this product. I ordered it on September 5th and still have not received it on September 23. The flies are almost gone at this point so really feel disappointed.

23 September 2017
Unprompted review
VETiONX logo

Reply from VETiONX

We are sorry to hear that this has happened. We are not certain what caused the delay in shipping once USPS picked up the package. However, we do show that your account has been credited. Please feel free to contact our call center directly with any other questions or concerns.

Sincerely,
Vetionx Customer Service Team

Rated 3 out of 5 stars

Price is high

Price is high.
Seems to help, we have tried several things to help our pet with the intense itch

22 September 2017
Unprompted review

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