Veterans United Home Loans Reviews 

13,721
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,387 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the dedicated staff for being extremely helpful, attentive, and guiding them smoothly through every single step of the home-buying journey. Consumers consistently note that loan officers communicate effectively, respond quickly, and answer all inquiries with remarkable professionalism, ensuring complete peace of mind. However, some customers also noted frustrating experiences, mentioning that representatives pressured them regarding specific loan choices and repeatedly requested identical paperwork multiple times. A few reviewers felt that the team dragged their feet during transactions and proved entirely unhelpful throughout the entire process.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly responsive throughout the home buying process.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the attentive, caring, and responsive... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting how smooth, seamless, and stress-free... See more

Response time

Reviewers express high satisfaction and appreciation regarding response times and communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone worked really hard, and thats honestly all I could ask for. During the process my loan officer had to go on maternity leave and the switch was as seamless as possible with someone walking me... See more

Rated 5 out of 5 stars

Veterans United done a fantastic job on assisting me with my new home. Jayden and her crew kept me abreast on the loan process, documentation that was needed, and treated me with kindness and respect... See more

Rated 5 out of 5 stars

Of course buying a home can be very overwhelming since it’s the biggest purchase most people will make in their life and because this is my second time purchasing, a lot of things has changed since 20... See more

Rated 5 out of 5 stars

Everyone I worked with was knowledgeable and friendly and helped me to work through anything I needed to be able to close. Aaron especially was with me every step of the way. Being a new homeowner I w... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Information provided by various external sources

Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say. Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families. Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(13,721)

1,310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I worked with Tommy Heller

I worked with Tommy Heller, and I couldn't be happier with the patience and knowledge he had for us. It was a wonderful experience. Would definitely recommend him and his team.

1 August 2026
Rated 5 out of 5 stars

Best of the Best

Veterans United done a fantastic job on assisting me with my new home. Jayden and her crew kept me abreast on the loan process, documentation that was needed, and treated me with kindness and respect. I was rest assured that no other company could give me the attention I deserved. From start to finish there were no second guessing and virtually stress free. I would highly recommend Veterans United because they are for veterans by veterans. I will recommend every veteran I see to call Veterans United. Thank you for this amazing experience and all that you do!

30 July 2026
Rated 5 out of 5 stars

Everyone worked really hard

Everyone worked really hard, and thats honestly all I could ask for. During the process my loan officer had to go on maternity leave and the switch was as seamless as possible with someone walking me through each step of the process. This is my second time going with Veterans United and I will do it again when and if the time comes again. I couldn't recommend them enough.

31 July 2026
Rated 5 out of 5 stars

Adam and his team far exceeded our…

Adam and his team far exceeded our expectations. They were quick to answer any questions we had and made our first home buying purchase easier than we could have ever imagined. Our realtor was even blown away and hopes to get their team on her next VU loan.

29 July 2026
Rated 5 out of 5 stars

Professional service

Of course buying a home can be very overwhelming since it’s the biggest purchase most people will make in their life and because this is my second time purchasing, a lot of things has changed since 2008. However the team that is assigned to you when you first start the process of purchasing a home from Veterans United are highly knowledgeable and professional in their area of expertise. I’m glad I had a team to “ hold my hand” throughout the process and where with me set of the way to closing. Yes, I would most definitely recommend veterans to give them a try when you are ready to make a purchase in a home.

17 April 2026
Rated 5 out of 5 stars

When in doubt ask your mortgage rep

We have been through it looking for a home to call our own! When I say if it weren't for Madison Yant we would have given up and walked. Over this last year we have been put through the ringer, hours getting cut, cars dying, and of course everyday life things. We got to the home stretch on 2 different homes and poof something said nope not this time, Madison was there each and every time with helpful delight. When we needed answers but didn't get them she got them. I cannot say enough about how Madison is an awesome person and really will try to look out for her clients. If your realtor can't or won't answer you ask your rep, if they are worth their salt they will get the bottom line answer.
If it wasn't for Madison, with Veterans United, we would not have a future home.

28 July 2026
Rated 5 out of 5 stars

Great Team to work with

Our Loan Officer Amber was very attentive to our needs, questions and was on top of it to make sure we got our house. The process was seamless. We appreciate everyone in her team as well, the realtor set up everything worked out great. The website for the process was also easy to work with.

23 July 2026

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