Veterans First Mortgage Reviews 2,455

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, attentiveness, and extensive knowledge, making the entire process smooth and understandable. Many people highlight the outstanding customer service, noting that agents are consistently available, responsive, and provide personalized guidance, ensuring a positive and stress-free experience. However, some customers also noted issues with communication, mentioning instances where calls and emails went unanswered, leading to frustration. A few other people also felt that certain agents lacked knowledge or were unprofessional, causing confusion and dissatisfaction with the overall service.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the responsiveness of... See more

Customer communications

People report positive experiences with contact. Customers highlight clear and consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Sal was a great representative for…

Sal was a great representative for Veterans first mortgage great job he was on top of everything he kept me informed and was very professional I highly recommend asking for Sal when you do business with this company 5 star job

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Kept informed on a painless process

Tyler and Brighton were great to work with everything went smooth and I was kept informed every step of the process. Veterans First was very easy to work with and .are the process painless.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Cameron Harrison our Loan Officer…

Cameron Harrison our Loan Officer helped us with our new home and I couldn’t be more grateful for her! She was super knowledgeable about the loan programs and helped us with our financing and we had a smooth closing and the fees were below what another bank offered. If you are looking for a loan officer who cares call Cameron for your next loan.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Matt Kenning is the best

Matt Kenning is the best. Every step of the process was carefully explained and went exactly as Matt said it would. Thank you Veterans First Mortgage and Matt Kenning for an extremely positive experience.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

I was told by Patrick Vidal during my…

I was told by Patrick Vidal during my pre-approval that I had nothing to worry about. Well we closed in 21 days and I was never given a reason to worry. Patrick is professionals professional and is in a class of his own with what he does. The process went so smooth that I’m still waiting for Ashton Kusher to tell me that I’m being punked and we really haven’t closed. I’d recommend Patrick to anyone. Awesome simply awesome!!!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and a Smooth Refinance Process!

My spouse and I recently worked with Lee Camblin to refinance our mortgage, and we couldn’t be happier with the experience! From the very beginning, Lee was professional, knowledgeable, and incredibly responsive. He took the time to explain all our options and helped us secure a lower interest rate and a more manageable monthly payment.

What truly set Lee apart was his commitment to making the process as smooth and stress-free as possible. He was always available to answer our questions, provided clear guidance at every step, and worked diligently to ensure everything was completed efficiently. His expertise and dedication gave us confidence in our decision, and we’re so grateful for his support.

If you’re looking for a loan officer who genuinely cares about their clients and goes above and beyond, we highly recommend Lee Camblin. Thank you, Lee, for making our refinance such a great experience!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Denitra Cosby made the process nice and…

Denitra Cosby made the process nice and easy. Most of the time I reached out to her she responded right away, other times she wouldn’t respond within an hour. When we interacted she was patient and didn’t hurry, I never felt rushed. She knows the ins and outs of VA financing very well.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

Eric Prosienski is the epitome of professionalism.

Eric Prosienski is the epitome of professionalism. We met years before I even knew I was interested in purchasing my own home. He was helping a mutual friend, a Veteran, to purchase a home and promised to keep in touch with me, and he did. His routine call came when I happened to need it most, and resulted in my first home purchase in many years. He made my unusual circumstance a positive one, and the cumbersome home-buying process palatable. I highly recommend Veterans Home Mortgage.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Veterans First is Great

Mrs. Denitra Cosby was very helpful every step of the way with the purchase of our home. She is very professional and polite. She always returned my calls and texts. If she felt that it was a long period of time that she returned my calls or texts, she always apologized. I would highly recommend Veterans First and Mrs. Cosby to anyone I know. Thank you so much

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Lee was very professional and easy to work with. He was always available to answer questions and to provide guidance. He made sure problems were addressed before they became issues.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolute Pleasure

I've dealt with with many individuals in the mortgage industry and I can honestly say due to my personal experience it has been an absolute pleasure.

The professionalism that Ryan P. has displayed was impeccable. His understanding of the client needs and attention to detail makes the process so smooth and easy.

I'm definitely will be working with Ryan for years to come.

Thanks again Ryan, I really do appreciate your dedication!!!

11 March 2025
Unprompted review

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