Very Reviews 

205,869
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 25,631 reviews, reviewers had a great experience with this company. Many consumers find the website easy to navigate and enjoy the wide selection of items available for purchase. People are pleased with swift delivery when it happens and the helpfulness shown during returns or issuing replacements. However, some customers noted issues with delivery timings, with instances of missed slots or delays far beyond the expected date. A small portion of people also mentioned receiving incorrect products, such as wrong sizing or entirely different items, and experiencing frustrating customer service interactions.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery_service, noting a wide split in customer experiences.... See more

Product

Customers had ambiguous experiences with product, reflecting a distinct split in opinion regarding quality... See more

Order

Consumers find order experiences to be mixed, as many reviewers report that the ordering system is simple and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

People report ambiguous experiences with service, reflecting a wide division among consumers. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

some of my order was correct but one item is not the colour i ordered, which is quite unusual for very as usually everything ive ordered in the past has been spot on

Rated 3 out of 5 stars

Review The Dyson was on sale at a really good price, so I was very happy with the purchase. However, the delivery experience with Yodel/InPost was disappointing. The delivery person knocked extre... See more

Rated 5 out of 5 stars

Just completed a fabulous experience with Ramsey. He untangled some issues for me in such a friendly, professional and knowledgeable manner. I had thought my issues would not be resolved but he is a s... See more

Rated 5 out of 5 stars

I decided to buy a battery powered hedge cutter and with the 20% off, this was the cheapest supplier. The item was delivered two days after purchase, which I thought was excellent, with regular updat... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Clothing Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Furniture Store

Written by the company

At Very.co.uk you’ll find the latest womens, mens and kids fashion, plus furniture, homewares, electricals and more!


Contact info

3.9

Great

TrustScore 4 out of 5

206K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(205,869)

25,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Half a patio set!!

Ordered a patio set and only the chairs turned up. When I called to see when the table would arrive, I was told it was out of stock. Now I have to wait for the chairs to be picked up to return them. Time slot given - 7am to 7pm! I think This whole situation could have been avoided. If the table is unavailable, don’t sell the set!

23 August 2026
Unprompted review
Rated 3 out of 5 stars

I’m extremely disappointed with the…

I’m extremely disappointed with the service I received today.

My allocated delivery slot was between 10am and 1pm, however the delivery did not arrive until after 2pm.

I specifically purchased this dishwasher through Very because the offer included the services I needed, and I paid for both installation of the new appliance and removal of my old dishwasher.

When the delivery team arrived, they advised they could not disconnect my existing dishwasher because they were unable to turn the blue isolation valve and did not want to force it. I completely understand them not wanting to risk causing damage, however this meant I was initially told they could neither install my new dishwasher nor remove the old one – despite me having paid for both services.

We then managed to turn the valve and disconnect the old dishwasher ourselves, which allowed the team to take it away. However, my new dishwasher was still not installed.

I have therefore been left with a brand-new dishwasher sitting disconnected, despite specifically paying for an installation service. I now have the additional inconvenience and potential expense of arranging for somebody else to connect an appliance that I had already paid to have installed.

I was advised that I would receive refunds for the services that could not be provided, and I expect these to be processed in full.

Overall, between arriving more than an hour outside the allocated delivery window and leaving without completing the installation I had paid for, the service has been extremely disappointing. Had I known I would ultimately be left having to arrange the installation myself, I would not have chosen this particular delivery and installation package.

21 August 2026
Unprompted review
Rated 2 out of 5 stars

Very pleased with quick delivery …

Very pleased with quick delivery just a shame my daughter had to go searching for the parcel. As not delivered to her front door was left downstairs in a corridor by main entrance which is not good anyone could of taken it

21 August 2026
Unprompted review
Rated 3 out of 5 stars

I the washing machine from Very at a…

I the washing machine from Very at a good price. I paid for next day delivery and instlation of the new machine. I got a text the same night to say the courier could not do next day and they would contact me next day to arrange delivery. I got the machine 3 days later, delivered by 2 men who said they had only just started working for the delivery people but had not been trained to fit the machine! After lots of calls and then getting back to Very again, I was told the fitters would be in touch to fit the machine. The Lady also refunded the next day delivery charge. So, here I am, new machine, old machine with the scrap man and a huge pile of washing, waiting for the fitters to contact me. If I had know I was going to have this much of a headache I would have gone to Curry's or somewhere else. I did enjoy the browsing of the washing machine range but I think the currier that Very is using has let them down on this one.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast dispatch

Fast dispatch. Shame the same cannot be said about their courier choice, Inpost (they're awful). Very are good.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Money back !

Despite being told the money for the returned item would be sent to me as a cheque it wasn’t !
It was credited to my account
I want MY money back
Sort yourselves out VERY

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Love my tumble dryer

Love my tumble dryer , loved the 20% discount and the delivery guy was fantastic straight into my house into the kitchen so polite and well mannered he made it a dream to get my new tumble dryer , my son wants one now

20 August 2026
Unprompted review

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