Venture Ashore Reviews 

262
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who make private tours smooth and stress-free from the beginning. Travelers love the well-organized itineraries, seamless transportation, and the exceptionally responsive booking process that guides them through every step. Some reviewers were not happy with organization issues, mentioning occasional difficulties finding meeting places or unexpected logistical problems. A few people also felt that certain excursions felt rushed, with changes to schedules or poor communication from drivers during the trips. Visitors occasionally noted that finding support when things went wrong was frustrating, leading to disappointment on their final days.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers report overwhelmingly positive experiences with service, highlighting that tour guides are... See more

Holidays

Reviewers mention ambiguous feedback about holidays, with many customers reporting wonderful experiences and... See more

Location

Customers consistently note ambiguous experiences with location during their various global excursions. While... See more

Booking process

Consumers express satisfaction and delight with the booking process, highlighting smooth multi-generation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was great to work with and incredibly responsive throughout the entire process. She sent plenty of helpful follow-ups as I was putting my group together, which made staying on top of everything... See more

Company replied

Rated 5 out of 5 stars

Grenada in a nutshell Fabulous tour guide Nash friendly, knowledgeable and tailor made the day to suit our needs. Ensuring we had enough time to explore the cocoa factory, waterfalls, see the monk... See more

Company replied

Rated 5 out of 5 stars

Everything was Perfect!!!!Corey during all of my questions and help booking my transfers, her patience and the pick ups and drop offs incredible our hands got held from start to finish. At the airpor... See more

Company replied

Rated 5 out of 5 stars

We had a very nice itinerary n clear instructions with the help of Corey Bell. She had been very patient in listening to our requests .There was a tour guide who wasn’t very helpful with our passenger... See more

Company replied


Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency

Written by the company

Venture Ashore is the leading provider of independent shore excursions and experiences worldwide. Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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4.4

All reviews

(262)

78 reviews in the last 12 months

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Rated 4 out of 5 stars

Staff do not always have a sign.

We booked a 3 tour package to Ireland and Scotland.
2 out of the 3 tours the Guide didn’t have a sign, so we had to spend some time looking for them at the meeting point. This caused a bit of panic as the start time was close.
2 out of the 3 guides were excellent but unfortunately 1 of the guides was well passed retirement age and kept loosing his train of thought, this was a bit embarrassing to listen too. He also had trouble with the”Mic” and we couldn’t hear him a lot of the time. Lots of the passengers kept calling out to him about this, suggesting he held it closer to his mouth, this caused a bit of an atmosphere. I felt uncomfortable. He clearly enjoyed his job but we feel it’s time for retirement.
On the whole we enjoyed our trips and would book with this company again.

1 August 2024
Unprompted review
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Reply from Venture Ashore

Hi Tina, thank you so much for your feedback, we are so pleased you enjoyed the tours around the British Isles. We have taken your note regarding the signage and spoken to all of our guide and we are making sure this is clearly visible to all of our passengers. Thank you again for your feedback and we would love to see you soon on another Venture Ashore experience.

Rated 3 out of 5 stars

We really enjoyed the gardens

We really enjoyed the gardens. They were absolutely beautiful. However, our driver did not care of our concern about making it back to the ship on time. When we voiced our concern and asked him to just skip the remaining talking points and get us to the ship as quickly as possible he completely ignored us.

2 June 2024
Unprompted review
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Reply from Venture Ashore

Hi Jessica, thank you for your review, we are so pleased you enjoyed the gardens. I am concerned about the points you have made about our driver, please could you email our team at feedback@ventureashore.com and we will look into this for you

Rated 1 out of 5 stars

Waste of time, they cancelled my booking twice!!

Last year I booked an excursion through venture ashore , and they cancelled it the day before saying the website shouldn’t have shown the option as my cruise was only getting in an hour before the excursion was supposed to start leaving us with nothing. This year I ordered the same excursion over 9 months in advance and made sure there was enough time for the cruise to be in and they waited until now to cancel it again ! Absolutely useless , wouldn’t recommend, book with someone that’s not going to leave you waiting and then cancel leaving you with nothing. Don’t offer something you can’t deliver.

27 July 2024
Unprompted review
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Reply from Venture Ashore

Hi Sian, I am sorry your booking had to be cancelled, as explained in our correspondence, the vendor for this particular tour had made the decision to remove this due to lack of availability, please contact feedback@ventureashore.com if there is anything we can do for you, our aim is to ensure all of our clients receive the best possible service and we really do not like to let our clients down.

Rated 5 out of 5 stars

Great tour of Berlin

Great experience with Venture Ashore. Cruise boat docked at Warnemunde. Coach was there & waiting. Coach was comfortable & driven well. Picked up our tour guide, Jonathan, in Berlin. We did the tour of Berlin stopping off at various points of interest. Jonathan was an absolute gem in explaining the history of Germany & Berlin, obviously. He condensed the information well without managing to miss out important details. He made the tour very interesting

24 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you for reviewing Mrs Chiswell, we really appreciate the feedback. Berlin is such a fascinating city and we are so glad you enjoyed this tour. We hope to see you very soon on another cruise excursion.

Rated 5 out of 5 stars

5 stars for Venture Ashore

I am a travel advisor and I recently helped a group 36 people on their Alaska cruise. I would like to express my sincere gratitude and appreciation for Corey's amazing customer service and the tour companies’ reliability and fantastic client care. My clients were impressed and satisfied with their Juneau and Skagway tours. Thank you, Corey and to the entire Venture Ashore team!

9 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you so much for this great review. We have a great 'Groups' team here at Venture Ashore and they make sure all customers are happy with the service and tour offering, thank you again and we will pass this fantastic review on to the team.

Rated 5 out of 5 stars

First thing working with coury made it…

First thing working with coury made it easy to book my tour in every cities. She made it easy. I love working with her. Thank you so much for your help.

4 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you Pragna, we really appreciate your feedback, we have a great 'Groups' team here who specialize in putting together great customer experiences whilst providing great customer service, thank you again and we will pass this on to the team.

Rated 1 out of 5 stars

No notice of time change

You did not pass on the change in time the tour company sent. We were the only 3rd party participants not notified.

6 July 2024
Unprompted review
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Reply from Venture Ashore

Hi Pam, I am so sorry to hear this, please can you pass this to our customer service team who will investigate this for you feedback@ventureashore.com

Rated 5 out of 5 stars

This tour exceeded all expectations

This tour exceeded all expectations. The level of expertise and information provided was outstanding. It was an easy, engaging tour with a very capable guide. Highly recommend.

1 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you Matt, we really do love to hear about our customer experiences with our tours and we hope to see you again soon.

Rated 5 out of 5 stars

Venture Ashore Iceland for the Kirbys

Venture Ashore worked well for us again. Price was sufficiently less than ship's and tours were all good.

3 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you Jim for this great review. Iceland is such a beautiful place to visit and we are so glad you picked our tours for these fantastic destination. Looking forward to seeing you again soon.

Rated 2 out of 5 stars

This was an exhausting tour

This was an exhausting tour - primarily as we went to Sorrento first and then to Pompeii arriving at 12.30 - not the time to be wandering around in the heat. The main tour guide was really good but unfortunately the Pompeii guide had a strong accent and was diffficult to understand. The site is so large, we coud only cover a small part in two hours. Try a shorter trip in the morning or later afternoon would be my recommendation.

29 June 2024
Unprompted review
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Reply from Venture Ashore

Hi Lynne, thank you for your feedback. Naples is extremely warm at this time of the year and we do try and coordinate our tours to ensure our customers get the best experience. I am sorry you were not happy with the tour guide in Pompeii, if you can possibly send your comments to feedback@ventureashore.com we certainly look into this for you.

Rated 5 out of 5 stars

We booked the golden circle tour in…

We booked the golden circle tour in Iceland through venture ashore a great excursion and alternative to cruise ship tours at a realistic price.

2 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you Denis, we always love to hear from our customers and we are so pleased you had a great time at an affordable price, looking forward to seeing you soon.

Rated 5 out of 5 stars

Icelandic Tours

On our Golden Circle tour from Reykjavík, our guide Matt was excellent - he was enthusiastic and informative throughout the tour and made for a most enjoyable and memorable day seeing the highlights of Iceland. Our driver on that tour was also very good.
Our tour from Akureryi was also enjoyable - guide and driver were very good - but we were disappointed not to have had more time to enjoy the thermal pools in Lake Mývatn - especially after paying a high entry price to the pools.

2 July 2024
Unprompted review
Rated 2 out of 5 stars

2 trips in iceland

2 trips in iceland. trip 1 included geysirs and swim at lake myvatn. only 10 minutes allowed at geysirs. really disappointed as was a big reason for going on this trip. swim was horrendously expensive for only 40 minutes in the water. were rushed back to the ship well within the allotted time of the trip. very rushed for little reason. trip 2 in orkney. no paddle to locate guide. i asked someone and they directed me towards one end of the pier where other private trips were locating. walked back to gangway and was advised to try other end of the pier. all very busy with people at the gangway. barriers were preventing access and finally someone removed them and lo and behold, the guide was found at this end of the pier without a paddle or sign. the trip was fine thereafter but disappointed at the initial organisation.

5 July 2024
Unprompted review
Rated 4 out of 5 stars

Great company

Very knowledgeable and friendly guide

4 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you Sean, we really appreciate you reviewing our product

Rated 5 out of 5 stars

Golden Circle Tour booked with ease

Great service. I had to cancel one excursion and book another and got my refund straight away with no problems. Booked another one and could not have hoped for better. Our guide and tour was fantastic. Good instructions given and had a fund day in Iceland.

2 July 2024
Unprompted review
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Reply from Venture Ashore

Thank you so much, we are so pleased you had a great time, we really value the feedback and we will certainly pass this on to our wonderful guides. Thank you again and we hope to see you soon!

Rated 5 out of 5 stars

Glad I found Venture Ashore

Using Venture Ashore worked out great for us. They really do work with the itineraries of the cruise ship and got us back to port in plenty of time to shop and walk around town before we had to board. The tour guides were all great! I would suggest that the excursions that are several hours long, that at least a snack and bottled water be provided.

1 July 2024
Unprompted review
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Reply from Venture Ashore

Hi Deborah, thank you so much, we value you as a customer and we certainly love the great reviews we get, looking forward to seeing you again very soon.

Rated 5 out of 5 stars

Very well organised and friendly

Very well organised. Taxi was waiting for us at the requested time and the pick up back to the ship was very punctual too. Very friendly driver with an amazing sense of humour. Would definately recommend.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use website and easy to book

Easy to use website and easy to book. Confirmation received with full and easy directions to the meeting point. Met the rep at designated spot, she spoke very good English, confirmed our booking and directed us to the coach. Excellent tour with lots of information form our fluent guide.

26 June 2024
Unprompted review

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