Ventilationland Reviews 

318
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the competitive pricing, fast delivery times, and good selection of ventilation products available on the platform. Many people frequently note that ordered items arrive on time, are well-packaged, and closely match the descriptions provided on the website. However, some reviewers were not happy with the poor customer service and the lack of communication from the company. Some people experienced significant delays with their orders, finding it difficult to get updates or assistance when problems arose. Others also mentioned unexpected delivery charges, missing items, and unresponsive support channels during their purchases.

What people talk about most

Delivery service

People report ambiguous experiences with delivery_service. While many reviewers praise quick delivery times,... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers report significant frustration... See more

Customer service

Customers consistently express deep frustration and dissatisfaction regarding customer service. Reviewers... See more

Service

Reviewers highlight ambiguous experiences regarding the service, with some customers reporting deep... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.

Rated 4 out of 5 stars

Have used a few times for my HVAC company, prices competitive, good selection of products no issues with delivery etc. Only gripe would be delivery charges, worked out at approx. 28% on a £30 order.

Rated 4 out of 5 stars

pricing and availability of goods was impressive. one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a d... See more

Rated 5 out of 5 stars

Bought a VentAxia MEV from them, it’s a Euro spec and Euro plug unit but works just fine, order arrived 4 days after order shipped from NL, everything is fine and the item is a lot cheaper than buying... See more


Company details

  1. Ventilating Equipment Manufacturer

Written by the company

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.


Contact info

3.2

Average

TrustScore 3 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(318)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Always great prices for high quality fans.
My delivery was damaged in transit and the staff at Ventilationland did a great job of resolving the issue.
Many thanks to Sarah and Alex.
Highly recommend and will definitely use again.

12 June 2025
Unprompted review
Rated 4 out of 5 stars

Very impressed with the end result after installed/decorated

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does.
Managed to get the item I wanted delivered in a few days.
The only negative, was that I felt that the shipping costs were a little excessive for what was a relatively small item :(
We are very pleased with the final results after the vent has been fully installed and now decorated.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

This company hides behind emails and…

This company hides behind emails and won't talk to you, so i cannot recommend them. I ordered a product mistakenly and tried to cancel within the hour and their chat line refused, as they said it was being processed, and you can't speak to them on the phone at all. The phone line just puts you back to the web - no customer service at all - suggest you don't deal with them

21 May 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Dear Andrew,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and understand how frustrating it can be when an order cannot be cancelled as expected.

Our order and dispatch process has been streamlined to ensure that customers receive their purchases as quickly as possible. As a result, orders begin processing almost immediately after being placed, which unfortunately limits our ability to make changes or cancellations — even within a short timeframe.

We understand your concerns regarding customer service accessibility. While we primarily offer support via chat and email to ensure a timely and documented response, we’re always looking for ways to improve how we communicate and assist our customers.

We truly regret that your experience did not meet expectations, and your feedback will be shared with our team as we continue to improve our service.

Rated 4 out of 5 stars

Initial problems, but quickly resolved!

Purchased an extractor fan, which unfortunately, took longer than expected to get fitted. Upon having it fitted, the timer didn't work, so the fan always went off with the light. Despite several emails to 'Customer' service, I did not receive a response.
After leaving a 1 star review here on Trustpilot, I received a message from a very helpful representative, who gave me a different email address to use.
I am now awaiting a replacement fan to be dispatched to me under warranty.
I have therefore upped my star rating and changed the title of the review.
All I would say, you may not receive a response if you use the contact email at the bottom of their website. Hopefully they will update it, if it is not in use.

6 April 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Dear Kevin,

Thank you for the review.
Unfortunately, we have not been able to locate any emails associated with your name. To ensure we can assist you promptly with your warranty claim, we kindly ask that you forward your message to business@ventilationland.co.uk. We’ll make sure your request is handled with the attention it deserves.

Kind regards,
Team Ventilationland

Rated 1 out of 5 stars

Check stock before placing order!

I checked to ensure they had stock of the item before placing the order. They confirmed they had the unit in stock so I completed the order and paid.
Within hours I had an email saying they had no stock and I would have to wait several months.
I immediately asked them to cancel my order (which they did) however I'm still waiting for a refund.

27 March 2025
Unprompted review
Ventilationland logo

Reply from Ventilationland

Hello,

We do apologize for the product not being available after being told it was in stock.

We cancelled the order and processed a refund as per your request. Depending on your card supplier / bank, the money may take a couple of days to reach your account.

Thank you for your feedback, Team Ventilationland.

Rated 5 out of 5 stars

Quality Reliable Service

Very competitively priced including delivery charges for the longer items. Items arrived very well packaged and when they were scheduled to. I would have no hesitation to use Ventilationland in the future or recommend to anyone. Many thanks again.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Product is excellent

Product is excellent. DPD were their usual mess though - delivering to a local supermarket without telling me or even leaving a card. I nearly missed the opportunity to collect but Ventilationland forwarded me the QR code.

10 February 2025
Unprompted review

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