Venom Motorsports USA Reviews 

62
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being extremely helpful and providing fantastic communication, guidance, and support throughout the entire purchase process. Consumers frequently highlight the responsive customer service and knowledgeable team members who readily answer questions and make the buying journey smooth. However, some reviewers were not happy with the quality of the products, reporting missing parts and mechanical issues right out of the box. A few other people also felt that customer support could be unhelpful and difficult to deal with when resolving damaged item problems. Some people mentioned experiencing long delays and poor communication when trying to get replacement parts or technical assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely helpful, direct, and quick... See more

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and efficient support.... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff members who assist... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They are reliable honest, and easy to work with. I’d recommend them to anyone looking for a good motorcycle dealer. They always take the time to answer my questions and walk me through all my options... See more

Rated 5 out of 5 stars

Bought the Kpm200 , The sales team i worked with was awesome evey step of the way. From breaking up payment to shipping. Upon arrival i was pumped to assemble , but to my surprise they assembled for m... See more

Rated 5 out of 5 stars

Great company and amazing bikes! The Venom Pro 1600W is an awesome electric dirt bike for kids — powerful, fun, and built really well. Super happy with the quality and service from Venom Motorsports!

Rated 5 out of 5 stars

I recieved my sportster 250 and had a slight hiccup with the side cover falling off on the highway. I called Venom Motorsports and spoke with Jason. He was extremely helpful, very direct and got me ta... See more


Company details

  1. Motorcycle Dealer
  2. Motor Scooter Dealer
  3. Motorcycle Equipment and Accessories Store
  4. Motorcycle Shop

Written by the company

Venom Motorsports USA is a leading powersports company specializing in affordable, beginner-friendly vehicles including motorcycles, dirt bikes, ATVs, scooters, mini jeeps, and electric bikes. We focus on making riding accessible by offering high-quality products at competitive prices, backed by reliable customer support and nationwide shipping. Our mission is to help new riders get started with confidence by providing easy-to-ride models, clear guidance on registration and ownership, and strong after-sales support. Whether it’s a first motorcycle, a fun off-road ATV, or an electric mini jeep, Venom Motorsports delivers practical, entry-level solutions without compromising performance or style. With growing online sales channels, and a strong digital presence, Venom Motorsports USA continues to expand across North America, helping thousands of customers get on the road or trail every year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

62 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(62)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

Bought the x22 and it literally has…

Bought the x22 and it literally has been problem after problem . I get it it’s chinese, but venom seems to want put in ANY effort to helping us out. Making us buy replacement parts when it says ONE YEAR WARRANTY on bike parts . Bike arrived with two scratches on gas tank they sent a marker Paint pen That’s yet to arrive. When I got To run , the bIke immediately started wobbling even at 8-12 mph and had to
Dump it or I would’ve broken my leg. They SAID NOTHING About making sure the wheels are aligned and handle bars are good etc just a minimal inspection. Which they did supposedly before they sent it, apparently not because that happened , you send me. “Brand new” 2500$ bike with scratches. Fixed the wobble , primitively since they ignore my emails. When I called the guy wouldn’t even let me talk , just talks over me , and when I say hello let me talk he hangs up ....
The bike Has issues after issues after issues. It doesn’t get past 70 , and I just got pulled over yesterday , speed limit 40, cop says I’m driving 12mph..... like really??? Flat tire this morning but tires aren’t covered in warranty , go figure . Thanks so much . So now I can’t even ride it because of the flat , the front lights flicker, horn doesn’t beep sometimes. Man I could 100% keep going. They want us to pay FOR EVERYTHING, there is no help coming from them other than a 1.5 - 2 day delay in emails. Ultimately , the bike looks cool. But venom is terrible and I will probably never buy a motorcycle Like this from anywhere due to how you treated us. Thanks for nothing!

30 April 2020
Unprompted review

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