This was a fabulous memorable experience from the moment we arrived they could not do enough for you. Marco was our guide and he was so knowledgable and passionate about the stunning place he was show... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Website INSIDE.COM is terrible and does not work for taking credit card payments to book Venetoinside.com tours. We tried multiple cards and even our neighbors tried with their card ...and all... See more
Company replied
We used them to book and pay for our Water Bus tickets so we didn't have to queue at ticket ofcies. We chose the 2-day tickets for unlimited travel. You receive an email with your voucher that shows a... See more
Easy to use. Tickets to major attractions sent to your phone without the use of an app. In our case we were able to book last minute, but we were also well out of peak season at the beginning of Novem... See more
Company details
Information provided by various external sources
Discover Venice & the Veneto Region through our insider's tips and book online your holiday from A to Z! Choose from a wide selection of hotels, taxi & transfer services, public transport cards, tours, guided visits and activities, skip-the-line entries to St. Mark's Basilica and the most important museums in Venice. Why choose us? 1) Get the real insider's assistance and travel tips of a local tour operator 2) Plan and book your entire holiday on one single portal dedicated to Venice & Veneto 3) Buy on an e-commerce site that is protected using today’s highest safety standards
Contact info
Viale Ancona 24, 30172, Venezia - Mestre
- +39 0418877441
- contact.venetoinside@insidecom.it
- www.venetoinside.com
3.4
Average
441 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Quick and easy to use safe booking …
Quick and easy to use safe booking system. Excellent information. Easy to navigate and very informative website.
31 August 2017
Unprompted review
we love the st marks tour and feel so …
we love the st marks tour and feel so very close to the history and art when we do that tour----really appreciate the intimate group---
30 August 2017
Unprompted review
thanks venetoinside .
The Flat was very nice in a quiet area of venice near a vaporetto stop. it helps our trip in Venice to be unforgettable.
The staff of venetoinside were charming and attentive.
29 August 2017
Unprompted review
Quick and Easy to book Basilica San …
Quick and Easy to book Basilica San Marco entry time.
28 August 2017
Unprompted review
I made an error with the date when …
I made an error with the date when making the booking and noticed immediately afterwards. I emailed and asked if they could change the date by a day and was told this was not possible as the tickets were non-refundable and non-transferable.
My mistake, but I thought the customer service could be better.
28 August 2017
Unprompted review
Reply from Venetoinside.com
Dear David Galloway,
we are sorry about what happened, but please consider that we are transparent in informing our customers that tickets to access the bell tower cannot be changed or cancelled, once the payment is made. The Qr code indicated on the voucher is related to the date and time you selected while were booking… Once the Qr code has been issued, it cannot be modified anymore nor placed on sale again, therefore it would be an economical loss for us. This is the reason why we were not able to meet your request. We are sorry you chose a wrong date but hope that your review may help other customers from avoiding the same mistake.
Best regards,
Michela Morosini
venetoinside.com
The information on the website is not …
The information on the website is not always clear enough when buying certain tickets. It is not possible to use your smatphone for some of them. It made that I bought a museum pass for venice that I can't use becauae I can't get it printed anyware in Venice. Tried for over 3 hours! Have given up.
26 August 2017
Unprompted review
Reply from Venetoinside.com
Dear Brigitte,
we are sorry you didn’t read carefully all the information we provide both online and on the voucher itself, on which the necessity to print the voucher is highlighted with the following notice: ‘The VOUCHER proves that the booking has been made successfully and it must be PRINTED ON A PAPER COPY AND SHOW AT THE TICKET OFFICE of one of the museums which are included in the Pass in order to convert it into the ticket valid for the admission. Unfortunately the ticket office is not equipped with an optical reader for mobile devices and therefore electronic vouchers cannot be accepted. PLEASE REMEMBER TO PRINT THE VOUCHER ON A PAPER COPY AND BRING IT WITH YOU THE DAY OF THE VISIT!’.
Best regards,
Alessia Corso
venetoinside.com
Totally awesome!
Totally awesome!
So easy to book and really cheap. Thank you
25 August 2017
Unprompted review
We were late to 2:15 doges palace tour …
We were late to 2:15 doges palace tour for 3 minutes. Trying to find this place with a child in tow was not easy. This tour gave no lee way. No mercy at all! 3 minutes late. This tour group is not recommended. At all!
24 August 2017
Unprompted review
Reply from Venetoinside.com
Dear MA Li TOM,
we are sorry you were late and, consequently, could not attend the tour as planned.
Please consider that you booked a collective tour, which means that there are other participants enjoying the same visit you booked. For this reason, the guide cannot wait for latecomers as this might cause inconvenience to the other participants who were punctual. In order to prevent participants from being late, on the voucher we explicitly suggest our customers to be at the meeting point at least ten minutes before the tour departure time and we also provide clear information about the location both though a textual description and a map.
Yesterday you phoned us 10 minutes after the tour departure to notify us you were late. Of course, at that time, the tour was already going on and we explained to you that unfortunately there was no chance to join the group, since the guide couldn’t answer the phone during the visit. In order to help you avoid totally missing the tour, we kindly offered you the opportunity to reschedule the tour on the day after, either in the morning or in the afternoon, or even two days after, however you declined our offer and kept complaining about our lack of flexibility and even mercy, which seems to go a little too far. In fact, we really did our best to support you as far as we could, in accordance with the tour rules we are required to apply in order to maintain high levels of customer satisfaction.
In case of private and not collective tours, we are obviously much more flexible about departure times and it has often happened that our guides waited for the customers over half an hour after the time agreed upon. Private services are more expensive than the collective guided visits of the Doge's Palace but allow for greater flexibility in scheduling times because there aren't any other participants involved.
Best regards,
Elisa Berton
venetoinside.com
Wonderful time with our guide
We enjoyed very much the excursion "Castello district and venetian boat museum". We were away from the usual touristic areas and could visit beautiful places, churches, and streets in the calm, avoiding the crowd. Our guide Giovanna was the best ever. She knows everything about Venise history and art and we learned a lot thanks to her. She was very pleasant and answered our questions with enthusiasm. We have had the best visit of our stay in Venise.
23 August 2017
Unprompted review
A must use service to avoid the long …
A must use service to avoid the long lines.
22 August 2017
Unprompted review
Excellent visit
So easy to book our visit to St Marks Campanile - we were even a bit early but that wasn't a problem, gained entry straight away.
18 August 2017
Unprompted review
Do not use this system ever
They changed me twice
And it is impossible to print
17 August 2017
Unprompted review
Reply from Venetoinside.com
Dear Gregorio Schneider,
we’ve checked our reservation system and it turned out that you made two different bookings, therefore you have been charged twice, but only because you made two different reservations… You booked different tickets to be used on different days, didn’t you? Moreover, it is not clear to us what do you mean by ‘impossible to print’. After completing the online reservation you can download the vouchers on the confirmation page ; the same vouchers are also sent to the email address our customers specified while were booking… Didn't you download or receive the vouchers? In this case you should have called us in order to ask for assistance. We regret you didn't do this !
Best regards,
Alessia Corso
venetoinside.com
Use this website before you visit Venice!!
I was going to use this site the day before visiting Venice but decided to wait until I was there. I wanted to book easy access tickets to Basilica San Marco, so I tried to do this when in Venice itself - the webpage must have been busy as it did not allow me to enter the details requested. Half an hour later, however, it was back up and running, and in just a few minutes I had managed to book my family a magnificent sightseeing moment by paying 2€ pp. Trust me: when you see the queue outside you know this makes sense!! You can book and pay up to ten minutes before your actual visit, so the site says, but it is probably more like 20 minutes when all is said and done. I recommend this site for its wealth of information about all of Venice's sights, and it was a very easy way for us to sample one of Venice's delights.
16 August 2017
Unprompted review
Easy website to use with clear …
Easy website to use with clear instructions, looking forward to our trip!
16 August 2017
Unprompted review
A great experience
A great experience, and a brilliant way to save time by jumping the que.
14 August 2017
Unprompted review
Unexpectable experience
Unexpectable experience.
40€ for 2 tickets for Doge visit , need to print the voucher. 32€ sold at Doge : simple and less expensive
Same for the price of taxi.
Unresonable margins.
11 August 2017
Unprompted review
Reply from Venetoinside.com
Dear HOCHER Jean-yves,
we are sorry you were not satisfied with our services. Actually, you name is connected to a booking for Venice Museum, only … There are no reservations for transfers under your name on our booking system.
Concerning the museum tickets, please consider that both online and on the voucher we clarly specify that tickets must be printed in order to collect the physical entry ticket… We regret you missed this important detail. As for the advanced booking, it is recommended to save time on site: you can change the voucher at a reserved ticket office and reduce the waiting time compared to the standard ticket offices, where the line can be very long especially during high season.
Best regards,
Elisa Franzoi
venetoinside.com
Very easy and good!!!
The site is very easy to use and search. Very easy to pay and download the vouchers too. I recommend!!!!
11 August 2017
Unprompted review
Fast and easy!
10 August 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.