These shoes are classic! The materials are premium and the construction is solid. Been wearing them now for a few weeks and get many compliments, even from strangers… When I initially ordere... See more
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Review summary
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Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
Company replied
My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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What's taking so long?
I made an order on the 30th of Sept but still have not had notification that my shoes have been posted. I contacted Customer Services and they told me that when they receive confirmation of payment they'll post them. Payment has left my account.
Very unusual for an online purchase to take so long.
Any updates would be great.
Purchase ref is: 10860253160
2 October 2025
Unprompted review
Reply from VEJA
Hello Tony,
Thank you for taking the time to share your review with us.
We are sorry to learn that your order is keeping you waiting.
Please rest assured, according to your tracking information, your order is expected to be delivered on Monday, October 06.
For further information, I invite you to contact our customer service team.
We truly appreciate your trust and hope you'll enjoy your new trainers.
Sincerely,
The VEJA Customer Service Team
I’ve been a loyal New Balance customer…
I’ve been a loyal New Balance customer for years and decided to try VEJA. Unfortunately, I’ve been left disappointed. After only a handful of wears, the laces snapped. I contacted customer service and, even after sending a photo showing the trainers were barely worn, they refused to replace the laces. I ended up having to pay for new laces and shipping myself. It’s not the cost that bothers me, but the principle — it’s clear there was a fault, yet the responsibility was pushed onto me. Based on this experience, I would not purchase from this brand again.
1 October 2025
Unprompted review
Reply from VEJA
Hello Jane,
We are sorry to read about your experience.
The reason we could not provide assistance is that you did not wish to share your proof of purchase with us. This is an essential step that allows us to confirm your order and offer you a proper solution.
As there are unfortunately many counterfeits on the market, we must ensure that our after-sales support only applies to genuine pairs. That’s why we suggested purchasing the laces directly from our website.
Of course, if you are able to provide your proof of purchase, we will be more than happy to assist you further.
Thank you for your understanding.
The VEJA Team
Customer Service
My shoelace broke on my shoe and I was able to go onto Veja online store and purchase new shoelaces. Before I did this I sent a message inquiring about the shoelace color and I got a response in less than 24 hours. I had some concern regarding the color and again, received a message back promptly. The online site is easy to use, great customer services and laces were shipped quickly.
8 September 2025
Reply from VEJA
Hello Erin,
Thank you for sharing your feedback. We truly appreciate your support and are glad to hear the laces arrived on time and that ordering was easy.
We have responded to your request regarding your shoelaces.
Unfortunately, we no longer produce cream-colored shoelaces, and the white shoelaces are the ones designed to go with your pair. We understand this may be disappointing and appreciate your understanding.
Your comments are important to us, and we will share them with our product team to continue improving our offerings.
Kind regards,
The VEJA Team.
Please don’t buy shoes from this…
Please don’t buy shoes from this company!!
Bought pair costing £140 worn them once and sole came away sent them back and never heard from them for weeks.
Email today to say as they are not new no refund.
Please buy shoes/ trainers elsewhere this company are a disgrace.
30 September 2025
Unprompted review
Reply from VEJA
Hello Greig,
Thank you for your feedback.
We contacted you one week after receiving your return, as we had not heard from you regarding the issue.
Upon checking, we also noted that the pair had been worn. As stated on our website, this is not part of our standard return procedure, and unfortunately, a refund was not possible in this case.
However, as a gesture of goodwill, we issued you a store credit to use on future purchases. We regret that this situation has caused frustration and appreciate your feedback as it helps us improve our service.
Kind regards,
The VEJA Team.
Very fast and efficient shipping with…
Very fast and efficient shipping with my 2 orders. Had to returned one pair of shoes and the refund was made immediately into my bank account.
12 September 2025
Reply from VEJA
Hello Jose,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Incredible customer service
Incredible customer service. I recently bought a pair of shoes that I chose to return and found the entire returns process to be flawless. From super easy admin, to great communication and lighting fast payment refund. I will definitely be shopping from Vera again.
26 September 2025
Unprompted review
Reply from VEJA
Hello,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your returns experience was smooth and that our team could assist you quickly and clearly.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Buyers beware
My first pair of shoes (Campo) fell apart only after couple weeks of wear. The soles became unglued. Veja quality department determined it was pre-mature wear, but they did not agree to refund me my money, they did not agree to even give me a store credit. The only offered to replace with the same of different model. After weeks of emailing back and forth, I had no choice but to order another pair. I ordered a cheaper model, Esplar instead of Campos because I didn’t trust Campos quality anymore. Because of that, I lost part of my money due to Veja refusing to issue me a store credit for the difference in price. Overall, I will never order another pair of Vejas and will discourage anyone I can from ordering from this company
12 September 2025
Reply from VEJA
Hello Iwona,
We are very sorry to read about your experience.
Our intention was never to leave you without a proper solution. Initially, we offered you a store credit, but due to a technical issue we were unfortunately unable to issue it at that time.
In order to provide you with an alternative without further delay, we proposed either an exchange for another pair or a refund of your order. We simply wanted to make sure you had a quick resolution, as we couldn’t predict how long it would take to fix the technical issue.
We truly regret the inconvenience this situation has caused and understand your disappointment. Your feedback is very important to us and will help us improve our processes.
Best regards,
The VEJA Team
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Flawless ordering and delivery with…
Flawless ordering and delivery with very good communication and updates. I'm on my 6th pair of Veja Venturi. ( I hope someone sends me a discount for my next🤔). I also like the eco credentials of Veja. Happy Customer
24 September 2025
Unprompted review
Reply from VEJA
Hello Gerry,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Thank you for the great experience you…
Thank you for the great experience you gave me in customer service and follow-up.
22 August 2025
Reply from VEJA
Hello Fatemeh,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
It took so much time to arrive + customs fee
It took so much time to arrive, I had to contact the delivery app because, for some reason, they did not have my "complete" address, even though I gave it to them. I had to pick up the package elsewhere and pay the customs fee, which was never mentioned when I purchased from the webpage. I would've preferred buying in a store in my city, instead of ordering directly from the page. What an awful experience
26 August 2025
Reply from VEJA
Hello Ivana,
Thank you for taking the time to share your feedback with us.
We are sorry that your experience on our VEJASTORE did not meet your expectations.
As stated in our Terms and Conditions of Sale, as well as in our Delivery Terms, prices are quoted excluding taxes for orders destined for countries outside the European Union. They are subject to taxes and customs duties of the destination country. These fees and formalities are the responsibility of the customer or recipient. They must be paid to the carrier at the time of delivery. You are responsible for paying all government taxes, administrative fees, and customs duties charged by a carrier when you use the website or make a purchase.
We regret that this information was not clear enough at the time of purchase.
Please know that customer satisfaction is our priority. Customer feedback is valuable to us and helps us improve and refine our services.
We will certainly pass on your comment to the dedicated teams.
Thank you for the time you have given us.
We wish you a good day,
The VEJA customer service team
Comfortable trainers
Very comfortable trainers in just the right colour.
Delivery very efficient.
11 September 2025
Reply from VEJA
Hello Jen12,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
I wore the shoes only in the house for…
I wore the shoes only in the house for a day or two.
It seemed they were a good fit.
Wearing them more often they are not that comfortable.
A bit tight in the toe box.
The foot cushion is quite firm.
For the price I’m hoping they will get better with wear.
**** I was told to reach out to customer care team if the fit didn’t get better. It has not. I’ve worn them a few times and they are still not working especially for the price I paid. What can you offer me to resolve this? Thank you!!!******
9 September 2025
Reply from VEJA
HelloBeverly,
Thank you for sharing your feedback with us.
We’re sorry to learn that they became less comfortable over time.
The foot cushion can sometimes soften slightly with wear, and we hope this will improve your experience.
If the tightness in the toe box continues to bother you, please don’t hesitate to reach out to our customer care team, we’d be happy to look into possible solutions for you.
Have a lovely day.
The VEJA Customer Service Team.
Becarfull if you return the product they will credit you and they will never return your money back
Becarfull the will credit you and they will never refund your money back
22 September 2025
Unprompted review
Reply from VEJA
Dear Anthony,
We thank you for sharing your experience with us.
Please know that we are sorry to read that you were not fully satisfied with your order and that you had to return it to us.
We are always available if you need help finding the ideal style for you.
Regarding returns & exchanges, you obviously have the choice when creating your return request to choose between a refund or store credit.
You will need to use the dropdown menu to select the refund method you prefer.
It will therefore be necessary to be careful when creating the return request and choose the right refund method, but you can trust us and our business practices.
We invite you to contact our customer service if you have any other questions.
Wishing you a wonderful day,
The VEJA care team
Everything was as promised
Everything was as promised. And even though it was sent from abroad it took a plesantly short time
4 September 2025
Reply from VEJA
Hello Ásta,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Maggie,
Thank you so much for your feedback!
We truly appreciate your support and are delighted to know you had such a positive experience with us.
We’re excited to continue providing you with great experiences.
Best regards,
The VEJA Customer Service Team
Might be better to purchase in-store
Upon receiving my product I was a bit disappointed.
One product was the same colour as expected. The second product the coulour was not fully true to the picture in fact i didnt expect the colour it did have *it was quite different.
And the sizing was totally off on both. I would be hesitant to recommend buying online but would recommend in-person shopping.
Tried contact customer service and they havent responded. I am also meant to pay for return shipping but it seems unfair since the product is different from advertised.
10 September 2025
Reply from VEJA
Hello Zaika,
Thank you for sharing your feedback. We’re sorry to hear that the color and sizing of your products did not meet your expectations.
Please know that we strive to provide accurate product photos and detailed sizing guides to help customers make informed choices. However, we understand that sometimes colors may vary slightly due to lighting or screen settings, and sizing can differ depending on the model.
If you’d like assistance with exchanges or returns, please don’t hesitate to contact our customer service team — we’re here to help.
Sincerely,
The VEJA Customer Service Team
I purchased a faulty pair of shoes…
I purchased a faulty pair of shoes (poor quality stitching), which despite returning within the agreed timeframe I did not receive a refund from me. Terrible customer service agent could not explain the reason why and came across as rude. Will not shop here again.
18 September 2025
Unprompted review
Reply from VEJA
Hello Gary,
Thank you for your feedback.
We would like to clarify that the pair was not defective at the time of purchase.
As you hadn’t reached out to us, we were the ones who contacted you directly about this matter. We then proposed two legal solutions and explained the situation to you in detail.
We are sorry to read that our response did not meet your expectations, but please be assured that we handled your case with care and in accordance with our policies.
Best regards,
Good expirience, both choosing the type of shoes eanted and delivery
Website, payment and delivera, all good
12 September 2025
Reply from VEJA
Hello,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
I had to return my initial order due to…
I had to return my initial order due to size and it was an easy experience. Customer service were helpful. Later I ordered the correct size and now I am happy with the product.
11 September 2025
Reply from VEJA
Hello Charles,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
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