Vectone Mobile Belgium Reviews 30

Milena helped me a lot to order my first SIM cards. Very nice and friendly person. She answered all my questions. 13/10

Vectone mobiele Belgium
Please
Make your website
Please
Good working

Support has proven excellent, but the website is already down for several weeks. This implies it is very difficult now, to find resellers to buy top-ups. Will Vectone Mobile Belgium take the Brexit hurdle or not?
Update 19/07/2021: Vectone Mobile notified they will end their services in Belgium at the end of this month. They were offering a good prepaid service at an affordable price. The support has been very helpful. Very sad to see them go. I'll have to look for another provider now. Tips welcome :-)

I was having trouble with my sim card. Apparently it got damaged and stopped working. Yogesh from vectone helped me to get a new sim and change its number to my old number. Good and fast service!

The website is currently down due to maintenance. I have contacted Vectone Mobile on Messenger and they manage to activate my SIM card directly. Thank you to Milena who did a super great job, and very quick responded.

I had questions about an order I placed and about transferring a mobile phone number to Vectone.
The answers were quick, clear and friendly. I was served by Milena.
This first contact with Vectone proved quite positive.

a great, fast.
i used her service 3 times and every time she solve my sim issues very carely solve great service and i would like to say thanks alot melina
good luck

The Vectone team supported me the best way possible, especially Elena who was managing the issue.
I took some time to resolve but the result was successful.

The techn. support is very fast via website chat, i"m very satisfied!

Milena, helped me out with few problems great service! Thank you

Thank you very much Milena for your quick and efficient assistance. I am very satisfied with your help.

Great service of Milena, thanks!

My sim finally work after guiding by great guy. He is Yogesh...!he is the Man!

Milena has solved mi doubts and gave me all the info that I needed. Thanks, good service

i used help of online chat
a great customer service, fast.
i used it 3 times but the last time Milena got done something that first 2 times they couldnt. efficient great service and i would like to change all my family sims to Vectone.

regards
Najim from Belgium

Although it is hard to get to Vectone support (waiting line sometimes up to an hour), once you have Farooq on the line, he really tries everything to solve your problem. I'm very pleased with his help!

I would suggest Vectone just to raise their rates a little bit (10% or so) and with that additional revenue hire some extra colleagues for Farooq at the support desk so the waiting lines don't pile up that much.

Sincerely,
Norbert Weyne

[Scroll down for English version]

Vectone heeft geen helpdesk, althans ze antwoorden gewoon niet, noch per mail, noch per telefoon.

Hun website is ondoorzichtig en bijwijlen onbegrijpelijk. Verbruik, beloverzicht en abonnementen zijn meestal niet te zien of, op zijn minst, zijn de gegevens erg vertraagd.

Kijk uit met hun tarieven, die zijn wel laag maar ze deinzen er niet voor terug hun prijzen van de ene dag op de andere te verdubbelen.

Let ook goed op met voicemail (berichtendienst). Gebruik 'm beter niet want uw krediet is binnen de kortste keren helemaal op.

Enig voordeel: ze zijn goedkoop, alhoewel dat nog valt te bezien. Hou uw kredietkaart in de gaten!

Vectone does not have a helpdesk, or, at least they do not answer, neither by mail nor by telephone.

Their website is unclear and sometimes incomprehensible. Use, call overview and subscriptions are usually not visible or, at the very least, data are delayed.

Watch their rates, these are low but Vectone does not hesitate to double their prices from one day to the next.

Also, pay close attention to voicemail (messaging service). Do not use it, because your credit will be lost in no time.

Some advantage: they are cheap, although that remains to be seen. Keep an eye on your credit card!

After my last review here, the review team mailed me. And they try hard to solve my problem however it took around 3 weeks to solve the problem.