vavada.com Reviews 

400
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant issues with payment processes, including deposits that were debited but not credited to their gaming accounts, and withdrawals that were never received despite showing as completed. Many also faced difficulties obtaining refunds, often encountering dismissive customer support that provided unhelpful responses or even blocked communication. The website itself was often described as having significant issues, with concerns raised about its fairness and the payout of winnings. However, some customers expressed satisfaction with the platform's game selection and overall experience, finding the games enjoyable and addictive.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing frustration over difficulties... See more

Refund

Customers consistently note negative experiences with refund, with many reporting issues receiving their... See more

Website

Clients share negative opinions on the website, with many reviewers expressing strong dissatisfaction and... See more

Product

Reviewers mention ambiguous feedback about the product, with some finding it very nice and addictive,... See more

Customer service

Users describe negative interactions with customer service, often citing a lack of transparency and unhelpful... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I got a sign on bonus and won some money and asked about withdraw and was told I had to deposit 80 usd to withdraw so I did that put in for.my withdraw and it was canceled then was told by another su... See more

Company replied

Rated 2 out of 5 stars

I love the site and the selection of games. The part that I have a problem with is when trying to withdraw. I haven't used any bonuses aside from the tough luck coins they give you when you run out. I... See more

Company replied

Rated 2 out of 5 stars

Exact wat ik stuurde per mail naar het casino en het antwoord van hun per mail zie bizarre link : Dear Ik got a no deposit bonus off 50 $ i played and waggered all . I won 5... See more

Company replied

Rated 1 out of 5 stars

Mai morning mai recharge kiya 300 aur jab mai utr number de raha hu tho payment processing mai bta raha hai but bhut der tak wait karne kae baad bhi payment success nhi hua hai jab ki maine kyc Compl... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

VAVADA online casino was founded in 2017. Over 4500 slots and tables, reputable providers, quick registration, no mandatory verification. Numerous payment methods: Visa, Mastercard, Skrill, Neteller, Bitcoin, Litecoin, Binance, Tether and others.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(400)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest Review

I love this website, I do not understand the hate on it the won money comes into my account after an hour or two people r just not smart enough to be clicking onto vavadaspin.com whatever the website is called.
I can 100 % recommend the website enjoy guys.

24 June 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Piotr Dybowski,

Thank you so much for sharing your positive experience! It truly means a lot to us to hear that you’re enjoying our platform and that your withdrawals are being processed smoothly.

Our goal is to provide a secure and enjoyable gaming environment for all players, and we appreciate your support and recommendation. It’s great to see that you recognize the importance of using the correct official website, as unfortunately, fraudulent sites do exist. If any player need any assistance or has any questions, our team is always happy to help.

Wishing you the best of luck and many more wins ahead!

Rated 5 out of 5 stars

So far this casino support has class!! Thank you

So far the casino support has been great. People are leaving reviews that they can’t win here . That’s not true you can definitely win money. If you don’t it’s means your luck is not with you. Trust me I have bad luck streaks but don’t cut down a place because of your bad luck. This places definitely is not rigged. Once I have withdrawn my winnings, I will let everyone know how smooth it went and the amount.

16 February 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Eric Linares,

Thank you so much for you generous feedback! It is such a pleasure to hear that you have enjoyed playing on our project and you time was full of wins and positive emotions.

As we continuously work on improving our services and making sure that we provide the best possible experience, it is essential for us to hear your thoughts about various stages of the gaming process. We also appreciate you pointing out the aspect of luck - as it is key to remember that it is the deciding factor in outcomes of various games.

Thank you once again for taking the time to share your experience. We wish you best of luck and many huge wins to come!

Rated 4 out of 5 stars

The REAL website is Vavada.com, no alternative. Others are just fake scammers.

Another new phishing url.
“ Vavadagates.com “
This guy just contacted me on telegram tonight. Glad I came online to look and see what was up first, I never just click on links in unsure about. Sorry you guys are being targeted by someone to fraudulent.

Was trying to attach screen shot but Trustpilot won’t let me.

19 February 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Bree Lewis,

Thank you so much for sharing the info and staying vigilant about the whole situation! We fully understand how frustrating it might be to have to deal with the scammers and we are immensely grateful to you for keeping an eye on it and not falling for this scheme.

We would also like to extend our gratitude to you for shading the light on this issue and sharing it with community. While we are working on combating this problem it still helps a lot to spread the word and protect other users from potentially falling for it. We also hope that your time with us will be full of great wins and memorable moments! Best of luck!

Rated 1 out of 5 stars

Scam scam scam

Guys, I played 4000 then it give me back my losess, they payed me for 1 hour, then i played again on the next day 2500 and i won 3000, since then they wont witdraw my money, it a scam, trust me, they give 1000 exuses it has been 4 days and nothing, they are absolute scamers.

21 January 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello bGayer,

We very sorry to hear about your experience. However, the situation with the deposit sound like you might have stumbled upon a fradulent website which scammers use to get money from players by requesting deposits in order process their withdrawal. If it is indeed the case, please do not provide any more personal details or funds to that website as you will very likely will not be able to get those back.

Moreover we would be extremely grateful if you could share the details about your experience with us at admin@vavada.net. Every piece of information helps us combat these scams more effectively and protect other players.

Rated 1 out of 5 stars

Vavada just steals your money

Vavada just steals your money, personally I have deposited up to 4500€, never gave anything, in the last days I made a deposit of 50€ in almost 15 minutes it was 0€, as true they keep the RTP of the players0%.

12 February 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello ARGaming EST,

Thank you for sharing your feedback. We always aim to provide a fair and enjoyable gaming experience and we regret to hear that your expectations were not met.

All games on our platform operate with provider-set RTP values, ensuring fairness for every player. These values are regulated and determined by certified RNG systems, meaning that outcomes are purely luck-based and not influenced by the casino. While we understand that streaks of bad luck can be frustrating, we encourage exploring different games or strategies that might better suit your playing style.

If you have any specific concerns or require assistance, please don’t hesitate to reach out to our support team at admin@vavada.net. We are here to help and truly value your experience on our platform. We sincerely hope that you'll give us another chance and best of luck to you!

Rated 1 out of 5 stars

I was contacted aswell through telegram…

I was contacted aswell through telegram by someone using a site that look like yours but instantly i was suspicious so if you need any information about that site or something else Im glad to help

9 February 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello vitor pedroso,

We truly appreciate you reaching out and staying vigilant against these fraudulent websites. Unfortunately, scammers continue to misuse our brand to deceive players and while we are actively working to take down these fake sites. Having said that, it pleases us greatly to hear that you spotted the red flags early and did not fall for their tactics.

If you have any details about the website or the individuals contacting you, we would be extremely grateful if you could share those with us at admin@vavada.net. Every piece of information helps us combat these scams more effectively and protect other players. Thank you again for your awareness and willingness to assist—we sincerely appreciate your support!

Rated 1 out of 5 stars

BEWARE OF VAVADASPIN.COM

BEWARE OF VAVADASPIN.COM
this is a FAKE casino that is posing as the true VAVADA.COM. From my understanding, this started on Telegram. There's people who are sending out messages offering a $50 free chip. The link they give you is vavadaspin.com which looks like a legit casino. Sadly, it's not. They will take your money and lie to you. They took $140 from me after I won off the free chip and said I had to make 2 deposits to receive the large amount I won. That money is gone and I won't be getting it back unfortunately. This is awful and they are scamming many others so be careful!!! These guys need to be taken down ASAP!!!!

8 February 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Stephanie Hughes,

Thank you for taking the time to share this important information! We are aware of this fraudulent website and it is indeed unfortunate that players are being misled by the scammers. Our team is actively working to address the issue, but we strongly advise all players to be cautious and always verify they are on our official website before making any deposits.

These scammers deliberately imitate our platform’s design and use fake promotions to trick players into depositing money. However, one key difference is that all of our official website mirrors are identical to our main website - vavada.com while these phishing websites like this one have noticeable discrepancies.

We deeply appreciate you bringing attention to this matter and if you have any further details about this situation, please, feel free to contact us at admin@vavada.net. We will investigate further and do everything possible to protect our community from these scams.

Rated 1 out of 5 stars

SCAM WEBSITE IDENTICAL TO YOUR CASINO

Hi I want to let you know that there is a scam website that looks identical to your site which is why I believe you are receiving so many negative reviews because they believe that scam website is your website. The scam website is vavadaspin.com it is completely identical to your casino and they are scamming users by offering a no deposit bonus which allows users to make a lot of money and they tell you that in order to withdraw you need to have at least made 1 deposit thats how they scam people. I already see a review stating someone gave them a bonus on telegram and you saying that your casino would not do that and your right its the scam site that claims be to a mirror site to your casino that is doing this they messaged me on telegram about a free 50 bonus on their scam site so i checked reviews for their casino and funnily enough your casino came up as they claim to be a mirror site to your casino but we know they are not a mirror site just a scam site. This is why ur casino has so many negative reviews the sooner you do something about their site the better for your casino the site is called vavadaspin.com

8 February 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Amrith Ajikumar,

Thank you so much for bringing it to our attention! We are very aware of the situation and it is rather unfortunate that players are still being mislead but we're doing what we can to deal with the situation.

You are absolutely correct about their tactic - they indeed use the look of our website and the bonuses that are very similar to ours to convince players to make deposits to their website. But if a player is at all familiar with our project it is easy to spot the difference as all our website mirrors look exactly like our website while this fishing website does not.

We sincerely appreciate you mentioning this issue and if there are more information about this scheme you can always reach out to us at admin@vavada.net and provide more details about the case. We will have a thorough look into everything and do what we can to prevent the damage to our potential users!

Rated 5 out of 5 stars

vavada cool site

vavada cool site: easy, bright, slots are fun to spin, money deposited quickly, bonus given immediately. Easy to understand, slots are cool, bonus given, no money lost - for the first time ok.

10 January 2025
vavada.com logo

Reply from vavada.com

Hello kingreview,

We sincerely appreciate you sharing your experience about playing on our project! It is very pleasant to hear that you have enjoyed your time with us and everything went smoothly.

We value our players and always take special care in working on our services to make sure that we provide the best possible experience to our players. In addition to that, we are always open to hearing any feedback that our users might have as well as which parts of the gaming process they find more enjoyable or what stands out to them more. Thus it really means a lot for us that you've noted so many aspects for the gaming process and had a great time overall.

Thank you once again for taking the time to share your experience and may your time with us be full of even move fun and even more impressive wins! Best of luck!

Rated 1 out of 5 stars

Telegram invite

Had a message on my Telegram to join this casino. The welcome bonus states 50 free play for registration,however, due to the reviews I will not be playing here. This casino needs to do more to make players happy because there are a lot of 1 star reviews saying that their money was taken or the payout never came or was void. That's why I go to reviews first!! Thanks for the heads up everyone. I WILL NOT BE PLAYING HERE NOW! Wanted to still write a review to prove to them that people do pay attention to reviews and unless things change then this will greatly hurt them from growing a steady customer base.

15 January 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Summer Goodwin,

Thank you for sharing your opinion. It's important for us to know if there might be any issues that we should look into.

In regards to the bonus - our welcome package offers 100 free spins (not 50) and an additional bonus for +100% on the first deposit. Which means the offer you're describing seems very unlikely to come from us. And if we're talking about someone inviting you to play on our project through personal messages from an unknown contact - we don't deal with such promotion ourselves and also prohibit it to our partners as it would considered spam.

Having said all that, we would really appreciate it if you found time to reach out to us directly and outline the whole situation as well as provide the info about who contacted you with the invitation and what exactly their offer was. Unfortunately, there're fishing websites out there that imitate our brand and we do everything in our power to fight them back, but it'll be really helpful if you were to share the info about your encounter. You can contact us at admin@vavada.net and mark the letter 'Trustpilot' so that we know right away to get back to you as soon as possible.

Once again, thank you very much for sharing your opinion and I hope to hear from you soon. Your assistance in this matter would be much appreciated!

Rated 1 out of 5 stars

Site casino le plus merdique...

Site casino le plus merdique...

2 January 2025
Unprompted review
vavada.com logo

Reply from vavada.com

Hello ANDRIANTSOA Nirina Mahajoro Sa,

We truly regret that your experience with our platform did not meet your expectations. Your feedback is important to us, and we are committed to learning from it to make meaningful improvements.

If there are specific aspects of our service that you found disappointing, we would greatly appreciate it if you could share more details. Understanding your perspective helps us address any shortcomings and provide a better experience for all our users.

Our support team is available to assist you and resolve any issues you may have encountered. Please don’t hesitate to reach out to us at admin@vavada.net.

We value your input and hope for the opportunity to turn your experience into a positive one!

Rated 5 out of 5 stars

good casino

i won from 200€ -> 2000€, after i losed all and 3000€ my money, but i ended with 10 000€ so recommend to everyone

31 December 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Michał Zamielski,

Thank you for sharing your experience! We’re delighted to hear about your positive journey with us.

Congratulations on your winning! Gaming can indeed be exciting, and we’re glad you enjoyed the experience. We always strive to provide a fair and entertaining environment for all our players, ensuring that everyone has a chance to enjoy the games responsibly!

Thank you for your feedback, and we look forward to having you with us again!

Rated 1 out of 5 stars

50k euro in not a shot.

1 December 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Georgi Gatev,

Thank you for your feedback. We understand that playing games of chance involves a significant element of risk, and outcomes are determined randomly, which is a core aspect of fair and regulated gameplay.

Our platform is committed to maintaining transparency and fairness, adhering to strict industry standards and regulations to ensure a trustworthy experience for all players.
If you have concerns or questions about how the games work or about your experience, please don’t hesitate to contact our support team at admin@vavada.net. We’re here to assist and provide any necessary clarifications.

We wish you tons of luck!

Rated 1 out of 5 stars

Full scam casino.

Full scam casino.

1: LIcense is not giving by curacao i confirmed this with the gouverment.

2: games arent connected to provider (real provider) its basicly a clone of the games etc but not real connecting.

3: Full scammers lost 45k euro first i though bad luck but just a scam website police will investigate this.

21 November 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello tribal wars, thank you for your feedback. We value all comments, both positive and negative, as they help us improve our platform and services.

Please note that our platform operates under a Curaçao license. Currently, this license is undergoing a standard renewal process to maintain compliance with regulatory requirements. Updates about this process are available on our website for transparency.

All our games are officially licensed and provided by trusted, certified providers. These partnerships ensure fair play, proper functionality, and adherence to industry standards.

We understand your frustration regarding losses, as gambling can be an emotional experience. However, our platform operates with certified RNGs to ensure fairness. Outcomes are entirely random and not influenced by the casino.

We are committed to providing a safe and fair gaming environment for all our users. Should you wish to discuss these matters further, please don’t hesitate to contact us at admin@vavada.net. We appreciate your feedback and the opportunity to address your concerns. All the best to you!

Rated 1 out of 5 stars

DONT have trust of VAVADA.COM and also…

DONT have trust of VAVADA.COM and also DONT trust to the TELEGRAM GUYS who told you that you can win money with BOTS!!!!!!!!!!!!

VAVADA IS ILLEGAL AND SCAMED ONLINE CASINO WHEN YOU DEPOSIT MONEY AND WIN YOU DIRECTLY CAN SEE THAT YOUR ACCOUNT IS EMPTY!!!!!!!

28 October 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Boogy Mann,

We sincerely regret that you weren’t satisfied with our project.

Please let us clarify that one of our top priorities is building trustworthy and fair relationships with each client. We are not involved in any fraudulent activities and we always pay out legitimate winnings to our players.

Regarding your mention of getting winnings through bots, we would need more information to fully understand the situation. Please send an email with all the details of your case to affiliate@vavada.net, marked as Trustpilot + your nickname. We will thoroughly review everything.

We hope you will reconsider your opinion of our project in a positive light. All the best!

Rated 1 out of 5 stars

I was playing first timenin this…

I was playing first timenin this casino, i put 200 euros in, and i activated the bonus, i won 600+€ and i closed all my tabs, i tried to play again like 20minutes ago, and i logged in and my balance was 0. I writed support, support said u canceled your bonus and your money is cone. Worst casino ever where put ur money in. 100% scamm website, why people cancel their bonus if they put in their own money, customer service is worst

15 October 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello, strike stake! We're truly sorry to hear that you were not satisfied with your experience on our platform.

First of all, I’d like to emphasize that we highly value transparency and honesty in our interactions with players. We are not involved in any fraudulent activity and always act according to the rules of our project.

We also make every effort to be as understanding as possible in the situations our clients encounter. When it's within our power, we always assist our players and do everything we can.

After thoroughly reviewing your case, we’ve determined that the bonus was canceled by you yourself, and this was not a technical issue. We strongly recommend revisiting the rules regarding the use of bonus funds (sections 10, 11) on our website to avoid similar situations in the future.

We appreciate your understanding and hope you will return to us in the future. Best of luck!

Rated 1 out of 5 stars

The worst casino i ever play in my…

The worst casino i ever play in my life. RTP is like 0.5%. This is so f**king joke? Scam Scam Scam. Stay away from this sh*it !!!!

3 October 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello decardtlen.pl,

We deeply regret hearing that your experience with Vavada hasn’t been as enjoyable as we’d hoped.

At our core, we value and respect every player, ensuring that our business-client relationships are always transparent and honest. Our project features an RTP rate between 96% and 98%, depending on the provider, and we have never misled our customers.

Our team is dedicated to creating the best possible experience and offering the most favorable conditions for a smooth and enjoyable gameplay. Please remember, the outcome of each game is entirely unpredictable and ultimately a matter of luck.

We sincerely hope you’ll consider giving us another chance, and we wish you tons of luck and plenty of great wins ahead!

Rated 1 out of 5 stars

I strongly advise against it !!!

My first impression was good, unfortunately the longer I use it the worse it gets. Constant problems with making a deposit or when I do, the deposits disappear. Bonuses are practically non-existent at this casino. No incentives for the player. You lose thousands and even after contacting support you cannot count on a bonus. At best, after losing €4000 you will get a €10 bonus, which you will lose immediately. The only advantage is the simplicity of the site and easy navigation.

13 August 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Olga Kwiat,

Thank you for sharing your feedback. We’re truly sorry to hear that our project didn’t fully meet your expectations.

We strive to maintain the highest standards in payment processing, but occasionally, payments can get delayed due to system issues beyond our control. However, we always submit a request to expedite the process as much as possible.

Additionally, we have a rewarding bonus system in place. While we understand the desire to maximize bonuses, they are automatically credited based on player activity in a fair and transparent manner.

We’re glad you enjoy the usability of our website, and we hope that you'll explore and appreciate our other services as well.

Wishing you the best of luck and many big wins!

Rated 4 out of 5 stars

Overall a not bad casino

Overall a good casino, it’s very strange that there are a lot of negative reviews here I've been in the black for the last six months, I withdraw quickly, I replenish quickly I hardly play slots, I like the site for its user-friendly design, but support can take half an hour to respond

1 May 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Leythan!

Thank you so much for sharing your experience and we're happy to hear that you've enjoyed our project!

It pleases us greately to hear that all stages of your gaming process were smooth and enjoyable and your time with us was well-spent and our website was easy to use - that's what we're striving for. Alas, when it comes to our support, if there's a lot of requests at any single moment response time can increase, which is rather unfortunate. But we hear your feedback and do our best to resolve this issue in the future

Thank you once again for offering your perspective! We wish you tons of luck and may the next big win be just around the corner!
Kind regards!

Rated 1 out of 5 stars

Hello

Hello. I wanted to top up on 70€ , first time in Vavada, but I send my 70€ to them, and they dissapeared, and still havent got refund. Scam.

25 August 2024
Unprompted review
vavada.com logo

Reply from vavada.com

Hello Janis, thank you for bringing this to our attention.

We are very sorry to hear learn about the inconvenience caused with your deposit. We value the quality of our service and it's a pity that fell short of your expectations this time.

We also do our best to provide every player with quick and professional support. However, sometimes response time is extended due to the high number of requests. Nevertheless, the operators pay great attention to every players’ concern and never miss a request, so you can still resolve the problem there.

I sincerely hope that in future your experiences with our casino will be better. Kind regards!

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