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Rated 1 out of 5 stars

While the product received was pretty good quality, the front wrap shawl I purchased was HUGE! I am not a little woman by any means but this thing swam on me! When ordering, I checked out their retu... See more

Rated 5 out of 5 stars

Shipping took longer than expected, but well worth the wait. Softest pant and sweater set I’ve ever worn and flattering for the win. Fit is as expected and so comfortable yet, stylish! The sale price... See more

Rated 5 out of 5 stars

Products arrived a few weeks after ordering and met my expectations. Good quality and stylish. One item was not to my liking and they discounted it for me in lieu of returning it and getting a full re... See more

Rated 5 out of 5 stars

Very well made garments. Do not expect delivery the next day. I think it took about 3 weeks for my order to arrive, but I believe that is because they don't produce the clothes until the order is pl... See more

2.6

Poor

TrustScore 2.5 out of 5

355 reviews

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2.6

All reviews

(355)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake return policy, poor clothes

The site claims they have a 30 day money back guarantee. The clothes I received were such poor quality and did not fit. I requested a return and have been going back and forth with them. They offered me a fraction of what I spent and told me to keep the clothes. I offered to send them back for a full refund, and was told I would have to pay for a freight to Dubai. Such dishonest and unethical practices. STAY AWAY!

25 April 2023
Unprompted review
Rated 1 out of 5 stars

Refund-terrible quality

I am still trying to recwice a refund for a returned dress. I’ve filled out all requested documents and emails and now have been requested to write a review. When I clicked on sad face- it asked me to email customer service- so I click on happy face and can now write a 1 star review. Hopefully this gets the company’s attention and my return and refund will be accepted.
I’d be happy to remove my negative review if I can receive my promised refund.
That being said- the quality is terrible and the dress misrepresented in the photos and description.
And customer service following their supposed return policy has been terrible.
Do not recommend purchasing from this company.

19 April 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE!

ZERO STARS!!! It is a complete scam. Clothes are made out of a poly print and look like a parachute material, They are unresponsive to emails about returning items and getting a refund. Beware. DO NOT order anything from them. You've been warned.

31 March 2023
Unprompted review
Rated 4 out of 5 stars

I am happy with the quality although I…

I am happy with the quality although I need to exchange for a different size and there is no easy way to contact this company. Only email and the response is slow and still on going. No exchange just pay an additional fee and get a new size. Doesn't make sense because the one I have is too small.

21 April 2023
Unprompted review
Rated 2 out of 5 stars

The order took forever and there was no…

The order took forever and there was no indication of when it was shipping and no response to my email indicating when it would ship.
It's also detailed as being "t-shirt material" on the Website but it's very much polyester/synthetic material. I still like it but it's misrepresented.

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Zero star option needed

Exact same experience as all the other 1-star reviews who need to return an item, only to be offered a fraction of the purchase price to simply "keep it"! Never dealt with such an unprofessional company!

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and great products

Great quality and great products! I love my new shirts. One of them fits odd so I need to return it. Hopefully it’s an easy process so I can continue to shop! I’ve already told my friends!

16 April 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I was concerned about some of the reviews, but ordering was easy, the items came quickly, and they are all excellent quality. Highly recommend!

5 April 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT FALL FOR IT

I completely agree with all of the one star reviews. Fell for the cute pics on social media ads and ordered 3 items. The fit was terrible on all 3 - super small in the shoulders and arms, way too big in the body. I never have this issue with clothing. When I asked to return the items, they offered a fraction of what I paid, I kept pushing and they kept increasing the amount but never a full refund. They told me to keep the items and I told them I did not want them so they finally gave me a shipping address to send them to (at my expense). I'll see if I ever get the partial refund they promised. Never again.

12 April 2023
Unprompted review
Rated 1 out of 5 stars

To all considering purchasing something, BEWARE!

To all considering purchasing something from Vaugu. Beware. They state their products are returnable. They are not. I ordered 2 dresses. One was too small. Both were of inferior fabric quality. They were too thin and see through. I requested to return them for a refund. Their response was to keep the dresses and they'd credit me $25, which was a quarter of the amount I paid. After declining and asking for a full refund three times, their final offer was to still keep the dresses (which I will never wear) and get 50% refund. I am very disappointed and felt misled. I hope this helps others who are considering placing an order. I will never again.

31 March 2023
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! I made the huge mistake of falling for the cute pictures on social media. I late night purchased 🤦‍♀️. Quality is abismal. Not one thing fit even though I ordered true to size. The worst though is the fabric. Cheapest of the cheap. Items look nothing like photo. I’m trying to return but they are only offering me a fraction of what I paid to “keep” the items. I told them no and now they are silent. Ugh. Shame on this company. I wish I could give zero stars

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Surprisingly really cute

Surprisingly really cute. So far I've gotten 4 things - a sweater (really good quality), two tops (cute), and one dress - really nice.

9 April 2023
Unprompted review

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