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Rated 5 out of 5 stars

This was the best tour ever. Our granddaughters loved seeing the sets and meeting their YouTube friends in person. Everyone was beyond nice, signing autographs and letting us take pictures. Special s... See more

Rated 5 out of 5 stars

Vat19 has stopped the risk of spreading coronavirus at their company by only having one person working in the warehouse (starting March 22,) and it is the president of the company! Also, I am very... See more

Rated 3 out of 5 stars

Update: After reaching out to customer service, they replied quickly and issued a refund. They also updated the product description on their website. I appreciate their quality customer service, bu... See more

Company replied

Rated 5 out of 5 stars

It was a surprise trip for our grandsons, who quote Vat19 videos on YouTube all the time. They were very happy and said it was a great way to end summer vacation before going back to school. Needless... See more

Company details

  1. Gift Shop
  2. Hobby Store

Written by the company

We sell awesome stuff so you can give the best gifts. When it comes to presents, there's only so many coffee shop gift cards a person can get. That's where we come in. At Vat19, we only have one rule: if we sell a product, it's got to be curiously awesome. Since that's our only criteria, we have something unique for everybody.


Contact info

4.2

Great

TrustScore 4 out of 5

231 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was fun to meet the crew both in…

It was fun to meet the crew both in front and behind the camera. From the receptionist to the owner, everyone was so nice and welcoming. My kids were pleased and I was impressed. I would certainly recommend for all fans and soon to be fans to take this tour.

10 July 2019
Unprompted review
Rated 5 out of 5 stars

Gummy Bear Fun

Kids loved the tour and were so excited to meet some of the people working on the YouTube videos. They liked being able to hold the 26 lb gummy bear. Thanks for a fun tour!

9 July 2019
Unprompted review
Rated 5 out of 5 stars

Great Experience!

We really enjoyed the tour today! It was a really neat experience for my YouTube loving kiddo (he was pretty star struck) :) — perfect for all ages!!

9 July 2019
Unprompted review
Rated 4 out of 5 stars

Our experience was great

Our experience was great! Our 4 kiddos had a blast and they loved seeing all the sets they see on the videos and the especially loved that they were able to purchase some of their favorite merchandise that they have seen on YouTube. It was amazing meeting Jaime but he was so busy (which is totally understandable) that we didn't get a chance to pose for pics with him. Other than that it was a great experience!

5 July 2019
Unprompted review
Rated 5 out of 5 stars

Awesome Time at Vat19

An absolute blast! The tour was fun and entertaining. My kids loved seeing the sets, warehouse, and meeting the staff. Each and everyone of the staff members took the time to sign autographs and take pictures. I would highly recommend taking the time to check Vat19 out online and in St. Louis.

29 June 2019
Unprompted review
Rated 5 out of 5 stars

Carpe Diem

Both my kids are in high school and take a Broadcast class. This was a very cool experience and eye opening for both. Tour guide was lovely and provided lots of interesting and cool information. Thank you!!😎

29 June 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic tour!

Myself and my 10-year-old son had a great time. The tour was conducted wonderfully, and everyone we encountered was extremely friendly and courteous. We are locals, so we will definitely return!

28 June 2019
Unprompted review
Rated 5 out of 5 stars

Perfect tour

The Boss took us on the tour and showed and explained everything. Took photos with almost the whole crew. You get to shop also .
My daughter brought a present and the boss took time to talk to her. She was starstruck

23 June 2019
Unprompted review

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