Very kind customer service
My package was delayed due to postal issues in Denmark, but the company sent me a replacement frame for free. Amazing customer service – thank you!
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Vasuma is a sustainable eyewear brand that offers high end designer glasses and sunglasses suitable for any needed prescription.
Trädgårdstvärgränd 4, 11131, Stockholm, Sweden
My package was delayed due to postal issues in Denmark, but the company sent me a replacement frame for free. Amazing customer service – thank you!
Honestly, an incredible experience - highly personal, responsive service, and above all a great product. Worth every penny!
Amazing, superbra customer service on a Sunday evening. Evne promoted a discount code. Delivery in a day. Awesome! If all online shopping was like this, I wouldn’t leave my house.
The glasses are just beautiful and high quality and the customer service is excellent! All in all, Vasuma is a highly recommendable online shop! :-)
High quality stuff that both looks and feels good
Thank you for the fast delivery and kind responses when I contacted you. I really appreciate it!
Best regards,
Sakari
I like Vausma glasses because of their quality and also the delivery is fast.

Reply from vasuma.com
Very happy customer! Highly recommend these glasses. Fits perfectly and the quality is great!

Reply from vasuma.com
Excellent customer service and beautiful products - would strongly recommend.

Reply from vasuma.com
Absolutely outstanding service and delivery.
Had to return two items. Within two days I was supplied with a free return label.

Reply from vasuma.com
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