My daughter NEVER received her bracket! This was ordered for Christmas… I contacted you several times.. you got your money.. never again will I order from here
Company replied
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See what reviewers are saying
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... See more
Company replied
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... See more
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My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... See more
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3.2
Average
193 reviews
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Reply from Vassias
Thank you for your kind words! We’re thrilled to hear you appreciated our service and fast delivery. Your feedback means a lot to us! We look forward to serving you again soon.
My daughter NEVER received her bracket
My daughter NEVER received her bracket! This was ordered for Christmas… I contacted you several times.. you got your money.. never again will I order from here
26 January 2026
Reply from Vassias
We’re very sorry to hear that your daughter has not received her bracelet, especially since it was meant to be a Christmas gift. We have just sent you an email so we can resolve this matter for you as quickly as possible. Please check your inbox (and spam folder just in case), and we will make sure to sort this out for you.
I was kept informed
I received an order confirmation quickly via email. I was informed when my purchase was shipped. It arrived in a timely manner. Also received a follow up email asking if I received my purchase.
4 November 2025
Reply from Vassias
Thank you so much, Cheryl! 🌟
We truly appreciate you taking the time to share your experience. We’re glad to hear everything went smoothly—from order confirmation to delivery and follow-up. Your kind words mean a lot to our team and motivate us to continue providing the best service possible.
Reply from Vassias
Thank you! We’re so glad you like them 😊. If you see something you love or have any questions, feel free to reach out!
They don’t sent e-mail very often…my…
They don’t sent e-mail very often…my updates are the same just differant dates..that the 3rd it was at a place the the 6 same place different day..BS..THE LIES ABOUT SHIPPING IS WAY OFF..BS
31 August 2025
Reply from Vassias
We’re truly sorry for the confusion and frustration caused by the shipping updates, we completely understand how disappointing that can be. We did send you an update on September 8th, and according to the latest tracking information, your package has already been delivered. We’ve also sent another email to check in with you, just to make sure everything is okay with your order.
If you’ve experienced any issues or haven’t received your item, please let us know — we’ll be more than happy to help make things right.
Poor Customer Service/ damaged goods…
I ordered a bracelet for my daughters birthday it took longer than it said to arrive, it then arrived and all the gift box and card inside was all damaged I was offered a partial refund but I’ve never received a penny back I’ve just been fobbed off won’t be using this company again and I wouldn’t recommend there customer service
18 August 2025
Unprompted review
Reply from Vassias
Thank you for reaching out and sharing your feedback with us, Kirsty. We’re truly sorry to hear about the delay with your daughter’s birthday gift and the condition in which it arrived. This is not the experience we want for our customers, and I completely understand your frustration.
I’d also like to clarify that we have already sent you a message regarding the partial refund. Could you kindly check your inbox (and spam/junk folder, just in case) to confirm if you’ve received it? If not, please let us know so we can resend the details right away and make sure this is resolved for you without any further delay.
I Didn't work for me. took the first bottle as directed and…
I took the first bottle as directed and did not loose one pound, Is there any way I can get my $$$ back. I had high hopes , but it didn't work for me. If you could send me a label , I will send them back.
8 July 2025
Reply from Vassias
Thank you for reaching out and sharing your experience with us. I’m sorry to hear the product didn’t meet your expectations — I completely understand how disappointing that must feel. We’ve just sent you a separate email with the steps to get this resolved, including return instructions. Please check your inbox (and also your spam or junk folder, just in case) to make sure you’ve received it.
stay away
takes too long, customer service slow and unhelpful. i would never recommend you or do anything with you ever. You ruined my son`s birthday.
17 July 2025
Reply from Vassias
We are truly sorry to hear about your experience and the disappointment this has caused, especially on such an important occasion as your son’s birthday. Please accept our sincere apologies.
We have also sent you an email directly with more details regarding your order, please check your inbox when you get the chance.
Granddaughter ring
I bought a Grandmother, granddaughter ring, It didn't come with a special message as promised. It was for my grand granddaughters 21st. She wore it for one day only as it made her finger go green. Terribly disappointed total waste of money
7 July 2025
Unprompted review
Reply from Vassias
We're so sorry to hear about your experience and truly apologize for the disappointment. We've just sent you an email to help resolve this as quickly as possible. Thank you for bringing it to our attention.
Ordered the men’s bangle, not the product advertised and certainly wouldn’t order anything from here again
Ordered the men’s bangle as a wedding gift for my husband to be, no love heart on it and no message card and it came in a cheap white box. This company said I had to request the love heart and they would send the message card which has never arrived.
9 June 2025
Reply from Vassias
We're very sorry to hear about your experience. We've just sent you an email to help make things right, please check your inbox. Our sincere apologies for the inconvenience caused.
I did not receive my order!!
28 May 2025
Reply from Vassias
We're very sorry to hear you haven't received your order. We've sent you an email with more information, please check your inbox or spam folder. Let us know if there's anything else we can do to help.
Reply from Vassias
Thank you so much for your feedback! We're glad to hear your parcel arrived on time and in great condition. 😊 If you need anything else, we're always here to help!
The necklace is lovely
The necklace is lovely looks much more expensive than it was
The delivery was speedy and communication great
30 June 2025
Unprompted review
Reply from Vassias
Thank you so much for your kind words! We're thrilled to hear that you love the necklace and that it exceeded your expectations. It truly means a lot to us to know that the quality, delivery, and communication all met your standards.
The product was not as good as I was…
The product was not as good as I was led to believe.The shipping was the worst shipping experience I have ever dealt with .
3 May 2025
I gave my daughter the bracelet for her…
I gave my daughter the bracelet for her graduation. My daughter went to put the bracelet on and it broke.
15 April 2025
Reply from Vassias
We're so sorry to hear about the bracelet. We've just sent you an email to help get this resolved as quickly as possible. Please check your inbox and let us know if you need any further assistance.
Very pleased with the bracelet
Very pleased with the bracelet. My daughter loved it. Got one for her to give to her daughter!
13 April 2025
Product was just as described
Product was just as described, I wear it almost daily. Was shipped in a timely manner
4 February 2025
Reply from Vassias
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your purchase and that it arrived on time. It means a lot to us that you wear it almost daily! 😊 We truly appreciate your support and look forward to serving you again in the future. 💖✨
I had seen the ad for a men’s wristband…
I had seen the ad for a men’s wristband many times before deciding to purchase one. There were several Infinity wristbands, but Vassia displayed one more unique than others. I thought a close friend of mine would accept one from me if both our names were engraved. Eventually, I purchased the wristband. On it are our nicknames for each other. Unfortunately I cannot give or mail it to my friend; he knows I have it and it is for him. His location, on Active Duty, prohibits mail from home. He has given me permission to wear it until he comes home.
9 February 2025
Reply from Vassias
Thank you for sharing your story! It’s truly special that you found the perfect wristband to symbolize your bond. We admire the thoughtfulness behind your gift and hope it serves as a meaningful reminder until your friend returns home. Wishing you both all the best! 💙
Perfect Packaging
You must know that I am wearing one of the new sets of “huggy” earrings, today! They came perfectly packaged along with the others that I bought. I am pleased to say that I have received MANY compliments on ALL of my purchases…I will be back!
10 January 2025
Reply from Vassias
Wow! That absolutely made our day! 😊 We’re so happy to hear that you’re enjoying your new huggy earrings and that they arrived perfectly packaged. And all those compliments? Well deserved! ✨
Thank you for your kind words and for being such a wonderful customer. We can’t wait to have you back for more beautiful finds! 💕
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