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VaporDNA Reviews 

16,107
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of quality products, often finding specific items and flavors they seek, alongside competitive and fair pricing that is frequently described as unbeatable. Delivery is often highlighted for its speed and efficiency, with orders arriving quickly and in good condition. Consumers also commend the customer service for being top-notch, responsive, and helpful with inquiries. However, some customers noted shipping concerns, experiencing delays or not receiving orders, even with expedited service. A few also reported receiving defective products that did not work as expected. This sometimes led to dissatisfaction with customer service, especially when customers had to pay additional shipping fees for replacements or did not receive proper order confirmations.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the quality and variety available.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Order

People report positive experiences with order, with many customers consistently praising the fast processing... See more

Price

Customers had positive experiences with price, consistently finding them to be good, great, and even... See more

Customer service

Customers consistently note positive experiences with customer service, praising the staff for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It seemed to take a lil longer to receive my most recent order, even though I ordered during the week and before 3 o'clock with express shipping. Otherwise.. we've had no quality issues, no damage... See more

Rated 4 out of 5 stars

The prices are great and there is a decent selection of the vapes i like. However, the 2 discounted vapes that I purchased were both defective. One was leaking and the other just did not work. Shippi... See more

Rated 5 out of 5 stars

I had a great experience ordering from this online shop. Customer service was top-notch -- reps were knowledgeable about the products and helped me find what works best for me based on my needs. Got... See more

Rated 5 out of 5 stars

Very fortunate to have found this shop. Prices are routinely low & competitive with other stores and they offer such an abundance of items to choose from no matter the category. Everything in my exper... See more


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

About VaporDNA

Written by the company

Welcome to VaporDNA.com! Founded in 2013, VaporDNA carries a HUGE selection of vape products at unbeatable prices. We will be your one stop shopping site for ALL your Disposable Vapes, Vape Juice, Vape Starter Kit, and Accessories needs. That is why we are your "Premium Online Vape Store!"

Why VaporDNA.com is your one stop Vape superstore:

  • We specialize in selling Disposable Vapes, Vape Starter Kits, Pod Systems, Mods, Vape Juice, and Accessories at the best deal possible.
  • We guarantee our products to be 100% authentic and fresh from the manufacture by giving you an industry leading 45 day return policy. (Please see our return policy for more detail)
  • We care about our customer, therefore we offer award-winning customer service. Our friendly and knowledgeable customer service team will answer any question you may have regarding our products and services.
  • We send out weekly newsletters to keep you up to date with the most current promotion we have so you can use the extra saving for something else.
  • ALL of our inventories are stored securely in our temperature controlled warehouse to ensure freshness.
  • Your privacy is our NO.1 priority. We never sell or share your personal information.

Our Missions:

  • Take care the customers to industry leading standards.
  • Provide the highest quality products possible.
  • Bring the best quality products at lowest possible prices.

We believe respect, trust, and sincerity are three most important factors that drive us successful. Come and shop with VaporDNA at VaporDNA.com. You will not be disappointed.

Shop online at: VaporDNA.com for the best selection from top tier brands like Geek Bar, Foger, and GeekVape.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(16,107)

301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have ordered from VaporDNA back when…

I have ordered from VaporDNA back when building my own coils in. the kanthal wire days. Today I come for the variety of whatever vaping devices i’m thinking about. The great selection of everything is great !
shipping is fast and the prices very fair, i’ll keep coming back.

25 March 2026
Rated 1 out of 5 stars

Twice i ordered top fill replacement…

Twice i ordered top fill replacement pods and received side fill. I was even told by customer service if it gets in my "cart" it is in stock. I was not refunded shipping costs or taxes yet I was told they had these in stock so I ordered and got the wrong ones again. False advertising and poor filling of orders. Will never buy from them again after 3 years of ordering.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything has arrived so quickly and…

Everything has arrived so quickly and they have the best products! I’ve loved everything I’ve bought. Thank you for helping me to keep my sanity while I’ve been out crying and looking for my lost cat.

23 February 2026
Rated 3 out of 5 stars

If I get my stuff within a week and it…

If I get my stuff within a week and it all works I'll leave it at 3*'s, but I have to say that I'm disappointed already. It's been about 2 1/2 days since my order was paid for and confirmed and I'm just getting a tracking number but the post office hasn't received my package yet so it'll be another day until they get it. I'm debating on seeing if I can cancel and get my money back and spend $10 more dollars up the street for the 8 vapes I purchased. This is what I get for being cheap and trying to save a few dollars.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience! Great customer service and prices!

I recently ordered from Vapor DNA and when there was a problem with one of the items I ordered Gabby from the company reached out to me and went above and beyond to ensure I got what I ordered and I appreciated it VERY much!!! That kind of customer service isn’t the st common these days and that’s reason enough to continue giving them my business and recommending them to family and friends!!!

26 January 2026
Rated 5 out of 5 stars

VaporDNA 😊🔥🔥

Ton of options in the site. I was able to find what I needed and prices were unbeatable. Processing took some time but the shipping was fast. I’m not even mad because it’s hard to get anything shipped to California. Will definitely order from here again.

23 February 2026
Rated 1 out of 5 stars

It has been 5 days since my purchase…

It has been 5 days since my purchase and I have not received an update in 2 days so I made phone calls to the only 2 locations available on my delivery schedule since making my purchase on FEBRUARY 28TH, 2026. Today is MARCH 6TH, 2026. On the 3rd, somebody dropped off the package in Fullerton but the label was first made in Anaheim on the 2nd. I called both post offices yesterday (the 5th) and the Fullerton office said someone dropped a package off at 6PM but there was no label on it. They said they threw it on a truck and sent it to Anaheim where the label was and never saw it again. So I also called the Anaheim office and they said the only thing they had was a shipping label from when I made my purchase reverting back to the package being in Fullerton. The website seems like a scam. I wish I could get a refund but I’m learning from other reviews that they’ll only partially refund my money so I’d just like my vapes instead. I ordered 3. That’s a lot of money wasted if they don’t send my vapes.

28 February 2026
Unprompted review
VaporDNA logo

Reply from VaporDNA

I am sorry for any concern this has caused. Sometimes the carrier skips scans along the transit route, which can cause this concern. However, this package did leave our facility and is on its way. The label was created in Anaheim, at our warehouse not at the post office. The package was scanned at the Fullerton post office as they processed your packages shipment. Neither local carrier facility has your package because it is in transit. You will likely see an update to the tracking information as the package reaches the destination state within the next few days. Our website is not a scam. We have been in business sense 2013 and are one of the leading websites in our industry; if not the top. If you have any further questions or concerns, please let us know at team@vapordna.com.

Sincerely
VaporDNA Customer Service Team

Rated 5 out of 5 stars

Didn’t take long to receive

Didn’t take long to receive. It was very well packaged. The price was fantastic but I didn’t agree with shipping to be so expensive. Overall I will recommend!!! The vape has a fresh taste not stale. Thx

23 February 2026

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