Vanspace3d Reviews 286

Reply from Vanspace3d

Feb 7, 2023

Hi Logan.

Thanks for getting in touch.

Providing our software has been supplied exactly as shown and described, you have logged in, and you are not suffering any technical issue, a refund would not be available.

We advertise 3 ways to create a `personal template and this is what we have provided. You have not been hindered in any way to create one and we have made specific recommendations to you regarding making a small adjustment to a pre-made template, which you have refused.

Stating that you only wished to use one of the three options is not reason to request a refund, that is your personal preference.

We haven't disrespected you in any way, we have provided our software in goodwill exactly as requested during your purchase and you have all of the features needed to create an amazing design.

We have been very helpful indeed with all of the information and advice given, and we appreciate that your review is based only your expectation that a refund should be given no matter what, if you demand one.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Feb 7, 2023

Hey Adelina, Thanks for the review!

Great news that you have been enjoying using our software like so many others sharing their designs with us on social media.

If you haven't already, tag us and we can share too, it gives our users great inspiration when embarking on their first layout.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Feb 7, 2023

Hi, Thank you for your review.

vanspace 3D do not use user names and so unless your write your review using the name registered on your vanspace 3D account, we would not be able to locate it.

When logging into your software, you enter your email address which trust Pilot does not allow us to see within a review.

If we could offer a free trial that allowed a user to fully experience the software yet still need to go on and purchase a licence to complete their design, we would.

A layout can be created in under an hour if needed, multiple layouts within a 24 hour free trial period are possible so how could this be done?

A demo version that can not allow all features to be accesable? Thats not going to give a good experience. We know, we have tested many different options.

We understand that you may not be happy with this however, this is our policy, and as we do not wish to provide software full of annoying adverts, this policy will remain.

As for 14 day cooling-off periods being waived once software login occurs, this applies to all software as forms part of the regulations surrounding the purchase of digital content.

Trust Pilot is no place to find only real users' experiences with any software, not when 1 star can be given just because a free trial is not offered.

Head to Facebook and Instagram, where users right now are sharing the amazing layouts that they have created within our software, you can even follow their stories as they take their design and start their real life build.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Dec 31, 2022

Hi Derp,

Thank you for your review. Unfortunately, based on the name given here I have not been able to locate any correspondence that you may have had with our Support Team.

I think you may have not realised that our software is not developed for those with graphical design experience, which is very hard to learn and takes a long time. That would include Illustrator, not a cheap program at all.

Our software is dedicated to those who are embarking on their first van conversion, and without any design experience whatsoever. With provided Tutorials, help guides and Support, our users are creating amazing designs and sharing them with us on Social Media - Have you checked them out?

We don't think it is ugly, we think it is simple and as there is no other software dedicated to first-time van converters, not comparable to any other.

All of the functions needed to customise 3D objects to fit the individual van templates are provided but as you haven't mentioned what is was that you were unable to create, It is hard for me to determine where the issue lies.

I have sent you a message via TP so that we can be in touch and hopefully get to the bottom of the problem you have had.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Nov 21, 2022

Hi Hugues, thank you for your review.

I have been able to locate your account and correspondence and can confirm the following.

1. You have logged into your software on more than one occasion
2. We do not provide a free trial, provide 3 ways to create your template, and are able to discuss templates prior to purchase at any time.
3. Logging in just to take a look is an attempt at a free trial, we advise not to do this.
4. The Vito is an available template and requires a small adjustment with some easy sliders for your particular model

a. We received your initial email on November 12th
b. Our Support Team confirmed receipt on November 13th
c. Our Service Team contacted you on November 14th
d. You responded on November 16th
e. Our Service Team replied on November 18th
f. You replied the same day

As we have provided the software exactly as described, with the advertised features to create your template, you have logged in and are not suffering any technical issues, a refund is not available.

Having looked through all correspondence and login history, I am happy that our team has dealt with your request per our displayed refund policy.

It is very easy to create your template, simply select the Vito and use the sliders in van settings to make any adjustments needed, I can see that our team has provided you with the help guides to do this.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Nov 21, 2022

Hi Paul,

Something does not sound right here as your software license is a one-off fee with every single feature included, there are no extra costs or limited areas at all.

You can use every single 3D object from within the Furniture Library in any template and so I am not sure what you mean by 'and still you can’t use every item/furniture'

The fact that you seem to think this and also say that ' It’s really bad to handle and not intuitive' sounds like a technical issue, possibly permissions not allowing the software to run its full features.

I am not able to locate your account based on only the name Paul and so have sent you a message via Trust Pilot, we hope to look into this for you very soon.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Nov 16, 2022

Hi Giorgetta,

Once you have logged into any software you waive your right to any 14-day cooling-off period and the software provider's refund policy then comes into play.

Finding too complicated is not a reason to request a refund and we provide so many different ways to help get you up and running as quickly as possible.

If you read these reviews below you will find some stating that our software is too simple, others have said too hard, so this is obviously down to the users 'technical' skills.

It is also apparent that some will skip passed the full recording of our software in action, being used to create a full layout with a vocal explanation, that is shown during the purchase process to absolutely everyone.

It is important to not scroll past so that you can view and understand exactly what to expect. We put it right at the top of every landing page so that it can not be missed.

With vanspace, you do not need any previous experience as we simplify everything and provide tutorials, help guides, and tailored support from our Support Team. That's what we are here for, to get you up and running.

I have located your account and previous correspondence that occurred in January 2022 when you stated that you 'expected something different'

You had also logged in and used the software on 10 separate occasions.

We requested further information specifically to understand if this was a learning or technical issue, your response determined that this was not technical.

We advised that as you were not experiencing any technical issues and had logged in, a refund was not available and provided you with multiple recommendations. We also requested more specific details about where you were 'stuck' so that we could tailor further support, which you declined to provide.

As the owner of the software license of course it is totally up to you how and when you use your software however, I would urge you to make the most of it and accept all of the support that has been offered.

Just let us know what you are wanting to design and we will take it from there.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Nov 14, 2022

Hi Jack,

Thank you for your review, I am sorry to hear that you have been disappointed.

We have thousands of users creating their layouts daily using our software and so our software must be useable, we need to look into why you feel completely different and what is happening there.

With regard to our popular ebook, we also get great feedback about this from our target users, those who are venturing into their first van conversion. Is it possible that you have knowledge in this field already?

I have been able to locate 2 emails from you that we have replied to request further information, as soon as this is received so that we can understand what the issue has been, we will be able to resolve for you.

Kind regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Nov 15, 2022

UPDATE

I have located your correspondence and can confirm that we have responded on both occasions. The notification that you are referring to is the ticket update confirmation, this is a separate email to the initial thread that all direct correspondence is in.

Please locate all emails from @vanspace3d.com using your mail client search, I would recommend also searching via your Junk and Spam folders.

Once located, please respond directly.

.....................................................................................

Hi, Thank you for your review.

It seems that the main issue here is that you have only used our software for 27 minutes and have not yet understood the many features available to you.

1. We provide dimensions for everything, the template, the objects that you will use, and the objects that you can create.

All information is shown in the Transform box, at the top of your sidebar

https://support.vanspace3d.com/hc/en-us/articles/4406578911121-Overview-of-object-movement-scaling-and-rotating-functions-

2. You are able to remove the bulkhead using the toggle in Van Settings

https://support.vanspace3d.com/hc/en-us/articles/4407943414545-Toggle-Template-Walls-Roof-Bulkhead-and-Seats-

3. You CAN create your own objects, or customise the existing 300 plus that we provide, you are not limited to only items within the library

https://support.vanspace3d.com/hc/en-us/articles/4406449055889-Create-your-own-objects-with-3D-shapes-

4. We provide 3D people and pets that you can place within your layout, these were added as requested by our customers.

5. Logging into a software waives any consumer's rights to a cooling off period, this forms part of regulations surrounding the purchase of digital content.

Our development team has created fantastic software that is helping so many of our users realise their conversion dream. The software provided is exactly as it is shown to you during your purchase where the founder Will, creates a full layout and explains all of the features used to do so.

If your software does not perform exactly as it is shown, we would of course want to investigate this for you.

I have not been able to locate any correspondence based on the details provided so far, I have sent a message to you directly via Trust Pilot and hope to connect with you very soon.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Oct 3, 2022

Hi Indie,

Thank you for your review, you really have hit the nail on the head and we feel that 4 stars is the perfect score!

Why not 5? Because we have much more we want to add and your feedback is so important to us to help us get there.

We have many new items being added over the next few updates, as well as new features that will allow you to create and save your own items too.

Materials... we are working on making it easier to request, suggest new ones and adding them very quickly for you.

We also have a sharing platform on it's way so if you have not yet had the chance to create something, it is more than likely someone else would have and is happy to share with the vanspace community.

As much as no experience is needed, of course a new user should expect to watch some tutorials and read the many help guides that we provide, we are working hard to create more interactive tutorials too.

Thanks again Indie, would love to see some of your layouts!

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Sep 28, 2022

Hi Jen,

Thank you for your comments.

We actually receive a huge amount of interest in our software from those who read these very same reviews and are able to see that the majority of genuine 1 star reviews, are from those who simply refuse to provide requested information and believe that writing a review will force a refund situation.

In a nutshell, those who wish to bypass a very clear and available refund policy, and those who are attempting to use as a free trial.

Technical issues can occur of course, not all systems are set up the same although we very much wish they were!

We know how our software works and so when any one experiences anything different, it is down to the system it is being used on.

All users are provided with the exact same software, should there be an actual software bug or issue, every single user would experience it, it would be added to our bug report, and resolved by way of an update .

If one user experiences an issue while others do not, we need to look at the users set up to resolve for them.

Sadly that is where some feel, as yourself, that we are not taking responsibility. This is utterly incorrect.

Once all requested information is received, we will tell you how to resolve so that your software performs exactly as described and shown.

If we can not, we refund in full.

Wanting to miss out the middle bit with us, refusing to allow us to investigate and resolve is not acceptable. We are actually legally bound to investigate and resolve once software login has occurred,

Of course many of the views are completely genuine and written for the right reason here. We love to hear actual real life experiences with our software here, good and bad.

Feedback is brilliant, it helps us grow, make improvements and introduce requested new features.

We do appreciate your feedback too, however it is not about our software.

For true reviews, check out our social media where users are sharing their fantastic layouts created in the software daily.

These make us incredibly proud and tell us that we are doing it right.

As for our customer support team, they are amazing! Get in touch and have a chat, they are knowledgable and eager to help with anything that you need.

Kind Regards

Sarah
vanspace 3D Support Team

UPDATE: Reviews based on any experience with our Support Team are rightfully positive, they are a fantastic team and should you ever have any dealings with them you would agree.

Your review is not based on a CS experience, but a review of review responses.

This is quite unusual and although you may feel differently, our reviews create a high amount of interest in our software.

Whilst this is something that you obviously feel very strong about, it is important to understand that our responses will always provide factual information relating to software use.

We recommend if ever experiencing any issue as a software user, to contact our team directly and provide the information that will be requested in full so that our team can help resolve ASAP.

Reply from Vanspace3d

Sep 22, 2022

Hi, Thank you for your review and question.

It is great to hear that you think our software app is good although it is not apparent why a 1 star review was then given?

If this was based on the software not being free, this would not be possible.

A great deal of time and very hard work by a fantastic team is put into the developing of our software.

vanspace 3D would not consider providing a free app full of adverts at any time.

Kind Regards

Sarah
vanspace 3D Support Team

Reply from Vanspace3d

Sep 15, 2022

Hi Gloria,

This is concerning as we do not conduct any communication with any customer that would appear in this format, we have only ever spoken with you via email and hello@vanspace3d.com

We would certainly not speak to a customer in that way... ever.

What you have pasted seems to be communication with an owner of something you have purchased or looking to purchase, our methods of communication are only as follows

Email
Live Chat via our website or within your online dashboard
Facebook Messenger

None of the above would provide the text ' Response from the owner'

I have emailed you directly to request a screenshot and further details as you seem to be communicating with someone other than vanspace 3D, and discussing something unrelated to our software.

Kind Regards

Sarah
vanspace 3D Support Team

Reply from Vanspace3d

Updated Aug 31, 2022

UPDATE: Warrens issue is now resolved and is able to load all layouts created in our latest V3

Hi Warren,

Thank you for your review, it is great to hear that you have been enjoying our software for some time. It really is perfect for re-designs.

Can you send your affected saved layout file to us so that we can take a look at this end?

We will be able to understand why it is not loading for you and then correct any missing/corrupt data before sending it back.

Please follow the relevant guide below to locate your SAVES folder, you can then attach the .vs3d file to an email and send it to hello@vanspace3d.com

https://support.vanspace3d.com/hc/en-us/articles/4409170191249-VS3D-Locating-your-SAVES-folder-on-Windows-

https://support.vanspace3d.com/hc/en-us/articles/4409167196561-VS3D-Locating-your-SAVES-folder-on-Mac-

Once received we will come back to you within the working day, I have also emailed you directly in case you do not catch this response.

Kind Regards

Sarah
vanspace 3D Service Team Manager

Reply from Vanspace3d

Aug 10, 2022

Hi Emanuel,

Thank you for your review.

Can I first confirm that if wishing to use our software in a business capacity, a business license is required so that you have permission to use our software commercially.

Let me just address some that you mention as this does seem to be a lack of knowledge in the software.

1. You can return to the main dashboard from the design area without closing the software. Click the cross in the top right-hand corner, you will be prompted to save. Once saved, click the cross again and select NO ( You will have already saved) you will then be in the dashboard.

2. Yes, you can create your own items including windows with curves, we even provide see-through textures for the glass

https://support.vanspace3d.com/hc/en-us/articles/4406449055889-Create-your-own-objects-with-3D-shapes-

3. You can align objects to surfaces, we recommend doing this in 2D mode and there are a number of features available

https://support.vanspace3d.com/hc/en-us/articles/4407828541713-Using-Snap-to-Grid-Drag-and-Snap

4. All templates are adjustable, you can also create your own within the custom area and save them for future clients' use. This allows for the differences between years if needed.

Should a particular year become popularly requested, we will add as a pre-made template

A sharing platform is also on its way allowing users to share custom templates and objects between them, even full layouts will be able to be shared.

With regard to the Measuring tool, it has developed a bug in v3.05. v3.06 will be released shortly and with that comes a new Measuring tool that will allow multiple on screen at once, and free measure rather than being limited to a single axis.

A few things that you will not be able to do, that we do not advertise and are just not possible

A. The van templates are solid 3D masses and you are not able to change their structure. EG, push windows into them and the wall automatically open up a space for it.

B. It is not possible for us to provide a feature that can take into account paneling or insulation. There is no way for us to account for the thickness because the techniques used and the materials that are chosen will vary so much between users.

Michelle and Will would always recommend that regardless of how you plan your layout design in our software or on paper, once you have installed the wiring and plumbing, insulation, and paneling within your 'real life' van, re-measure and adjust your layout within the software.

If you are confident in knowing the exact thickness etc, you can create with 3D shapes.

C, We do not advertise nor provide a detailed electric system in a separate layer, we do offer a basic plumbing and electrical feature that allows you to place the appliances/fittings required in the correct place and screenshot the wiring and plumbing required.

So that we can discuss further I will email you directly, I can then cover more in-depth to make sure that you are getting the most out of your software.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Updated Aug 15, 2022

VANSPACE UPDATE: We have been able to locate Davids's correspondence with our Support Team as follows

''I have just purchased your app but unfortunately, after just a couple of seconds I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''

A second email was received advising that David did not want to pursue a refund and advise was given

At no time was David told to 'get lost'

As vanspace 3D is not a 3D gallery and provides many features allowing for the creation of a user's own 3D objects or the customisation of offered ones, David has been provided with information and steps on how to use these features.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


Hey David.

Thanks for your reply.

Is your software not performing as is shown to you during your purchase? You can rewatch below for reference

https://www.youtube.com/watch?v=OzQINjP3XSE

As you can see in our refund policy, if your software is not performing as shown, this would suggest a technical issue and we will request some information from you about this.

We would then attempt to resolve and if we can not by way of technical support or an update, we refund.

I have located an email to us in which you initially stated

''I found out it is just a 3d gallery with pre-made options and not really be able to force change the maximum''

Our software is exactly as shown in the recording above which was displayed during your purchase, yes we provide pre-made options as shown yet we also provide you with many custom features to design your own template and objects.

I am not quite sure what you mean by a Gallery App as that would suggest there are not any custom features, which would be incorrect - nor am I sure what is meant by 'not really be able to force change the maximum'

I will follow up this response with a direct email so that we can obtain further information, this does seem to be more about a lack of features than an actual issue.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Aug 10, 2022

Hi Michael,

Thanks for your review.

We don't have many reviews at all, in fact, have averaged about 3 a week for the last 2 years which, considering the thousands of users that we have, is minimal. It takes no time at all to respond, and we respond to all.

Here is our software in action creating a layout, exactly as we say it will and you watched this just before your purchase. You can not have missed it as it is right at the top of the landing page after clicking 'learn more' on any advert watched.

https://www.youtube.com/watch?v=OzQINjP3XSE

As you can see a layout is being created quite easily, is your software not performing the same? If not then we would like to know more.

As for a dedicated game render software, that is incorrect although game engines have far better UI tools than non-game application frameworks, hence being able to develop what we have. A 3D design software dedicated to van conversion.

Finally, there is no other software out there dedicated to the Van Life community as we are, and certainly not free.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Aug 5, 2022

Hi, Thank you for your review.

We have 140+ pre-made templates of the most popularly requested models from our users, and these do include non European models.

It is important to also note that most 'European' models are simply renamed in other countries and we provide an extensive guide to show the different names.... and all dimensions!

You are quite correct that we are not CAD and neither do we describe or advertise our software as. We are a 3D living design software, exactly as shown on every single one of our landing pages where you watch a detailed recording of a layout being created. You can not purchase without spotting this.

Check out our social media and view the hundreds of users who are now onto their real life builds, following the designs that they have created within our software. These could definitely not be described as basic designs.

They have also used the correct features to achieve the dimensions that they need.

Finally there is one sole reason that we do not offer a free trial and that is because you can design a layout in under an hour,.

By the time the free trial had ended there would be no need to purchase a licence. Within a week you could have created a layout for multiple vans.

If you are looking for CAD dedicated to van conversion, there is not one. You may find one that will allow you to create the shapes that you need however it will be difficult, time consuming and above all, far more expensive.

Our support team are fantastic for software tips so please get in touch and give them as much information about your build as you can. They will be happy to discuss the features needed.

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Aug 5, 2022

Hi Will,

Thank you for your review of reviews.

We don't have many reviews on Trust Pilot at all considering the amount of users that we have, and that our software was created nearly 3 years ago.

Those that we do have, whilst we value the comments, we do not pay attention to the scores. It's either 1 or 5 so we will always float around the 2.5 mark

All use the exact same software, some say too hard, some say too basic, some say it's brilliant..............

We value our users on social media more to be perfectly honest, those creating the most amazing designs, sharing them with us and then allowing us to follow their journey as they move to their real life builds.

Thats why we know our products is good enough!

Just as a point of interest, Trust Pilot reviews generate more interest in our product, it is fantastic when a potential customer contacts us to discuss them and we can talk through any concerns with them.

It is of no relevance if a customer requests a refund within 14 days, all software log ins waive this cooling off period as part of the regulations surrounding the purchase of digital content.

If we are contacted for a technical issue after login, we will investigate and attempt to resolve. If we can not by way of support or an update, we will refund.

Our responses are dedicated to providing the correct information only, but we thank you for your comments.

Why not pop into Live Chat with our support team and find out how great they are? They are extremely knowledgable about the software and ready to answer any questions that you may have.

Hopefully we will see you soon

Kind Regards

John
vanspace 3D Service Team Manager

Reply from Vanspace3d

Aug 5, 2022

Hi Clyde,

Thank you for your review.

We don't support other 3D formats that is correct, we want to provide software dedicated to van conversion only and as there is no other like us, we want to make sure that you will not need to export to any other 3rd party software.

We offer features that allow you to open doors and cabinets so that you can test exactly what you mention, it sounds as though you have not yet learned the full capacity of our software.

Please jump into Live Chat with our support team who can help you with this and take you through step by step.

We have a LOT of new features also being added in v3.06 including layering, POV and much more, we can also discuss these with you in chat

Look forward to hearing from you

Kind Regards

John
vanspace 3D Service Team Manager