Vansdirect Reviews 

This company not even worth one star cancelation prices are like a joke after paying cancelation 140 I still had 1.99 outstanding balance… AWFUL AVOID AVOID!!!‼️‼️‼️‼️

We recently brought a van from van from Vans Direct Southampton it was easily the best value van on Autotrader at the time
They made buying it easy and also delivered it I will defiantly be contacting them first for our next van

Avoid at any cost!

I have purchase a van from VansDirect in 2022. The vehicle was delivered on time as promised, I was also given extras which was a nice gesture.

Unfortunately, the van is an absolute nightmare with endless mechanical issues. Considering that the vehicle is covered by warranty, and considering that I have received a manufacturer recall letter, the van is still in the state of disrepair.

Consumer rights law is very clear. When product is defective, your first point of contact is the seller or supplier.

VansDirect customers service manager is passing the bucket onto others, rather than get a grip with the issues and help resolve this nightmare.

I have made a mistake not checking what other customers had to say about VansDirect. Well, 55% of reviews are 1*, absolutely shocking customer service!

Lesson learned.

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Update on 08.11.23

Just wanted to follow up on my review, considering that almost 7 months passed since the nightmare started and although Vans Direct wanted to show how they are helping, nothing changed. The van is still in disrepair, my day-to-day earnings are massively affected and I'm on my own. The system is broken and companies like Vans Direct are having a laugh. Well, the 'party' haven't started yet!

My van didn't come on the day as it was damaged by the delivery company causing massive inconvenience and loss of business No offer of compensation for cancelling the insurance and the quote for replacing with another van was higher Still waiting for the £500 to be returned

Please be aware if you want to buy from them .Was scammed vans direct for 500£. they lye to me about everything, on the end theyrefuse to pay my deposit back no respond 6 mc Be Aware don't buy from vans direct .did you notice that one positive feedback was written by them self's and they reply to ,no other reply on real costumer feedback

2 months and still no vans!! We’ve bought 13 vans from this company over the last 2 years and most of the time it’s been a painless experience but on this occasion it’s been pure pain, the delivery date for the 2 vans were waiting for where due late march, that didn’t happen due to human error, I’m not bothered about that as things happen but what I am bothered about is why once the error is rectified we haven’t had the vans or at least a date to get the vans?!? It’s borderline fraud, if you pay 8k for something that doesn’t come I see that as fraud. I’m still none the wiser , all I want is the vans as this has also caused our business problems as we haven’t been able to commit to work we forecasted the in.

What an exceptional company had a very bad experience with global vans spoke to KIM WILSON she was honest and told me how it is not the rubbish global told me she got me a 23 plate van for March delivery
absolute star
I really hope Kim Wilson grows with this company definitely management material
So Kim Wilson thank you very much for everything and your hard work
If I could leave you more stars definitely would.. thanks again
Barrie cross

Got wrong company on my review.

Have sent a email to apologise as have left a negative review when I was not leaving for the correct company.

Used during a recent house move. Service was good and the van was clean and perfect for what we needed

Had a great experience buying my van, Carl and the customer service team couldn't be more helpful, very friendly service

I was dealing with a guy named Colin and he seemed like a very nice sincere guy who I would have loved to have sort me a new van. However my existing van ended up getting a repair so I didnt need one in the end. Seems like a good company with decent staff.

FANTASTIC FIVE STAR EXPERIENCE - we were in desperate need of a van. One phone call into the team and they organised a van from their stock and had it fitted with ply-lining, racking, tow bar and beacon before it was delivered. They even arranged finance, which was at a far better rate than I was quoted by my usual finance broker. The day after delivery a Thank you Pack arrived from a company called Fleet Packs, who had been instructed by Vansdirect to deliver mats, seat cover and safety kit. Very impressed, cannot recommend them highly enough. Especially in a market that is currently so difficult to obtain a new vehicle. Thanks for Vansdirect - I will definitely be back.

would never deal with these people again.
yes i signed a pre delivery that the van would be pre-registered but was expecting five mounths.
so alwasys ask how long its been pre-registered as they dont tell you.
the bottom line is that you could be driving around with no warrenty on the van/car.
then after two months of trying to sort it they just say you have singed the paper work and not wanting to take any responsabilaty for it.
costomer service is rubbish i was passed to five different people and none of them really never wanted to sort is untill i demaned to speak a company director and then things happened.
This company is just a JOKE.

This is probably the worst company I have dealt with in my life.
I don't even know where to start.
1. Communication. Very bad. All they are interested is in selling a vehicle. They don't even bother to send details or the full specs on the vehicle. Especially so that they can con you later.
2. Finance - A complete RIP Off. I have paid fully for my vehicle in less than 6 months. Yet still had to pay over £4k in interest.
3. Car delivery - They have delivered a vehicle that was not according to what I have talked to them on the phone or agreed with (No leather seats even though that is what we talked about when enquired about the vehicle).
4. I had to wait over for 5 months to get my V5 document even though the vehicle has been fully paid off in October 2021.

Passed above all that .... But now, after a year of using the van and driving it every day I have realised that my vehicle has not even been taxed since 8 Aprill 2021. And only realised that because I needed to tax the vehicle and checked online. Last year when I had the talk to them about it they said they never deliver a vehicle untaxed.
Talking to their team is just utter useless. They seem nice on the phone but nothing else. It's just sweet talk that will cost you thousands in the end.
All I heard was excuses and that they will get back to me.... They never did. I would stay away from them !!! If you want to buy a vehicle go to dealership. They have better prices. Better rates and better service.

Bottom line. You want a vehicle? Go to dealership, you buy the one you want and definitely at a BETTER price than through this company.
Hope you will be smarter than me.

Initially told that a maxus deliver 9 was in stock and the deposit would secure it. After the deposit was taken was informed that it wasn't actually in stock and would be up to 2 months before the next ones would be in.
In fairness I was told that the refund of the deposit would be processed without too much hassle.

So I spoke to another company who were honest in saying that there would be a 4 week lead time for a movano. Called back to cancel the order and get refund but was told that there was now a van in stock, different colour, and would be delivered within 2 weeks. It was. So this is the reason the review is not a 1*.

From the TP reviews it looks like this experience is shared commonly, I guess I was just "lucky" that they managed to source a van quite quickly in the end.

For anyone looking to get a large van, please be aware that the maxus deliver 9 is missing some key features: NO DAB, NO SPEED LIMITER LINKED TO CRUISE CONTROL, NO ANDROID AUTO. This might seem like it's a review of the van, which I guess it is a little, but the vansdirect website specifically lists DAB AND SPEED LIMITER, and very much hints towards android auto being included. Might seem like a minor but for anyone who spends a lot of time driving all over the UK these are important. Especially when it says they are included. Even more that these are standard features on almost any van made in the last 5 years!!!

Currently have raised a complaint and possibly looking to involve trading standards due to false advertising, not sure what resolution would actually resolve this as they have advertised features that do not exist on this van.

Absolutely disgraceful way to treat customers .I ordered and paid deposit to Van's direct after all the promises of a new van .it has now been delayed 5 times .every month they blamed vauxhall .lie after lie .dont answer phone calls .or emails .then finally recieved a call from Van's direct saying vauxhall has stopped production of vivaro .I've spoken to eden vauxhall and they have no knowledge of this ...another lie from Van's direct .do not put your money or trust in these cowboys .they feed you with 100% bull****.over 60% of bad reviews on website ...we cant all be wrong .

Provides a competitive quotation and knowledgeable insight to the availability of vehicles and the marketplace. Quote to delivery we got full support. Staff have been very courteous and helpful. We just mentioned our requirements on vehicles,delivery and finance, they handled everything as we wanted. We would definitely recommend this company. We are in process of further orders.

I found Christian on sales very helpful and Melodee and Amanda helpful for delivery of my van.

The company are obviously very busy but they did the best job they could for me. And I am grateful to them. The company they used for the van delivery were also excellent too.

My recent experience of purchasing a van through vans direct has been excellent. From the initial enquiry to the delivery of the vehicle, the entire process has been faultless. With an unbeatable price and fantastic customer service, I will certainly be buying more vans from them in the future.

I was looking for a new van at the end of last year so I contacted Liam at Vansdirect. He was very responsive to my emails and he was able to find and secure the perfect van for me in a matter of a week. He went above and beyond searching the uk for the spec of van I required, and made the buying process very easy.

The finance options they provided were much more attractive than any other dealership I spoke to, coming in thousands of pounds cheaper than anywhere else.

Delivery was also provided so I never even had to leave my house. All of which was very convenient as we were in strict lockdown at that point.

I was very impressed with the whole operation, and so was my brother who subsequently purchased a Mercedes Sprinter from Vansdirect.

Overall a very well organised company with excellent prices. I’d highly recommend reaching out to them!