Very professional, prompt in getting things done. Between my old van dying, going through the process of contacting vans direct, buying a new van and having it delivered only took a Cpl of weeks and t... See more
Company replied
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Review summary
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Reviews shaping this summary
Really pleased with the service we received throughout the process. We ordered 3 vans and the team at Vansdirect were excellent at keeping us updated on the progress of our order. Vans arrived on time... See more
Company replied
Had such a great experience with vans direct. From start to finish they have been so helpful with the whole process. David dealt with our purchase and honestly he couldn’t have been more helpful. Happ... See more
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Simply a delight to deal with listened to my requirements and made the whole process simple and very smooth Very impressed with keeping contact throughout initial order to final delivery day and ev... See more
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Company details
About Vansdirect
Written by the company
Vansdirect is an award-winning van leasing broker, offering competitive deals on new vans.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
With a wide selection of makes, models, trims, specifications and fuel types available, we are confident that we will have the right van for your needs - whether you’re looking for a panel van, crew van, pick-up or conversion.
We also pride ourselves on offering the best prices across the market and have a price promise to reflect this. Plus, with our flexible finance arrangements, you’ll be sure to find a van leasing, contract hire or hire purchase agreement to suit your budget.
Our friendly team of industry experts are committed to providing the very best customer service and will always take the time to understand your specific requirements in order to find your perfect match. With over 20 years of experience in the trade, there’s nothing we don’t know about van leasing, and our happy customers can testify to this!
So, if you’re looking for a great deal on a new van, contact us online today to see how we can help.
If you’re already a Vansdirect customer, we would love to hear your feedback. Share your experience so we can continue to provide an award-winning service.
Contact info
Vansdirect Ltd, 6 The Courtyard, NP10 8UL, Newport, United Kingdom
- 0344 539 4125
- www.vansdirect.co.uk
4.4
Excellent
122 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Fantasic customer service and support…
Fantasic customer service and support from the start. Very helpful and friendly staff.
29 May 2026
Unprompted review
Reply from Vansdirect
Thank you for your wonderful feedback. We’re really pleased to hear that you received fantastic customer service and found our team helpful and friendly throughout your experience.
Your kind words mean a lot to us, and we’re glad we could support you from the very start. We look forward to welcoming you again in the future.
Kind regards,
Keith
Reply from Vansdirect
Thank you for your lovely feedback. We’re so pleased to hear that you had a positive experience with our team.
Providing a friendly and welcoming service is very important to us, so your kind words are truly appreciated.
We hope to see you again in the future.
Kind regards,
Keith
Our van broke down in February this…
Our van broke down in February this year and eventually managed to get it booked in at the Citroen dealership Stalantis Turburn Road Birmingham on the 30th March for the warranty work to be completed together with a DPF issue
To date as from today the 26 May the van is still at this dealership and works still not completed
No feedback whatsoever from vans direct and no response or reply to our emails and phone calls
We have ended up hiring another van for now 9 weeks whilst our van is stuck at the dealership
Please keep away from vans direct for your next vehicle as a total shambles of a company and despicable service
We have emailed vans direct customer service and to date still no reply or response
11 February 2026
Unprompted review
Carl Thorne great guy
Carl Thorne great guy, easy straight forward job done all sort within minutes, no call waiting or ring you back
20 May 2026
They gave us a brilliant service from…
They gave us a brilliant service from start to finish I had no problems. I would use them again
21 May 2026
From the Start it was very quick and…
From the Start it was very quick and very helpful. Thank you
20 May 2026
Unprompted review
Great Service Great value would buy…
Great Service Great value would buy another vehicle again 5 Star Thanks
26 May 2026
Great prices and easy to deal with
Great prices and easy to deal with
Simon and the team are excellent
1 May 2026
Reply from Vansdirect
Hi Ben
Thank you for your great feedback. We're really pleased to hear you found the prices competitive and the whole experience easy to deal with. It’s fantastic to know that Simon and the team provided excellent service throughout — your kind words will mean a lot to them.
Kind regards
Dawn
Electric van
Vans direct attended our AGM and was impressed with the information given especially in regards going from Diesel van to fully electric
18 April 2026
Reply from Vansdirect
Hi Philip
Thank you for your lovely feedback. We're delighted to hear that Vans Direct made such a positive impression at your AGM. It’s great to know that the information provided — particularly around transitioning from diesel vans to fully electric — was helpful and informative.
Supporting customers through that shift is increasingly important, so it's fantastic to hear it was well received.
Your kind words are truly appreciated.
Kind regards
Dawn
Unbelievable service from the team…
Unbelievable service from the team through out the sale , best price and the delivery date was as promised , definitely will be using again!
14 May 2026
Unprompted review
Reply from Vansdirect
Good afternoon Danny,
Thank you for your review. It’s fantastic to hear you received such unbelievable service throughout, securing the best price and having everything delivered exactly as promised. We really appreciate your confidence in using us again.
Kind regards,
Dean
Excellent company and customer service…
Excellent company and customer service Simon who deal with our request was very professional and kept us up-to date with the whole process from providing a quote right through to the delivery of the vehicles.
Who highly recommend these.
12 May 2026
Unprompted review
Reply from Vansdirect
Good afternoon Darren,
Thank you for your review. It’s great to hear that Simon provided such professional service, keeping you fully informed from the initial quote right through to delivery. We really appreciate your recommendation and are pleased everything went so smoothly.
Kind regards,
Dean
very easy to deal with
very easy to deal with. quick delivery of my van as i chose (in stock) only. staff on telephone very good. i will be using them for a second van in the coming months. 5 star highly recommend.
1 May 2026
Unprompted review
Great Van! Great Service!
1 May 2026
Reply from Vansdirect
Thank you for the great feedback. We’re delighted to hear you’re happy with both the van and the service you received.
Many thanks,
Chloe
I honestly can't thank this company…
I honestly can't thank this company enough. After being messed around with another company and sent on a wild goose chase for over 6 weeks being promised time after time that my sons new van would be here for his birthday on 11th May to then be told with less than 2 weeks to his birthday it wouldn't be ready. I contacted vans direct and placed an order on 29th April and the van arrived today 8th may im so grateful for them and all the help they gave me and sorted the van coming in time for his birthday. Hassle free really straight forward to deal with and was kept informed from day of purchase up until delivery. Thank you so much I am so so grateful and will be recommending you to anyone looking to buy a van
8 May 2026
Unprompted review
Reply from Vansdirect
Hi Debbie
Thank you so much for taking the time to share such an incredible review — it truly means a lot to us. We're absolutely delighted to hear that we could step in and turn what had been a difficult and frustrating experience elsewhere into such a positive one for you and your son.
Getting the van delivered in time for his birthday on 11th May makes it even more special, and we’re so pleased we could help make that happen. It’s wonderful to know that the process felt hassle‑free, straightforward, and that you were kept informed every step of the way — exactly the experience we always aim to provide.
Your gratitude and kind words are genuinely appreciated, and we’re thrilled to hear you’ll be recommending Vans Direct to others. Thank you again for placing your trust in us — we hope your son has an amazing birthday and enjoys his new van!
Kind regards
Dawn
Great service by vans direct was all…
Great service by vans direct was all dealt with talisha who made everything so easy going and was on the ball with everything to help me out regarding getting the van all sorted ,really appreciated what she done 👍
2 March 2026
Unprompted review
Reply from Vansdirect
Hi Dan,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great service from Vans Direct.
It’s wonderful to know that Talisha made the whole process easy and stress‑free, keeping everything on track and ensuring your van was sorted smoothly. Your appreciation will mean a great deal to her — she’ll be really pleased to read your kind words.
Thank you again for choosing Vans Direct, and we’re glad we could help get everything sorted for you.
Kind regards,
Liza.
UNORGANISED CHAOS
ORDERED VANS TO BE DELIVERED IN 5 DAYS TURNED OUT TO BE 30 DAYS AND ONLY 2 DELIVERED INSTEAD OF 3 STILL WAITING FOR THIRD TO BE DELIVERED WITH NO DATE SET HAVING TO HIRE VEHICLES IN THE MEAN TIME COSTING £500 PER WEEK WITH NO REIMBURSEMENT
1 May 2026
Reply from Vansdirect
Thank you for your feedback. We always endeavour to meet quoted delivery times; however, delivery schedules can occasionally be affected by factors outside of our control, including manufacturer and logistics delays. We appreciate the frustration this can cause and apologise for the inconvenience experienced. The outstanding vehicle has now been rescheduled for the earliest possible delivery date, which has been confirmed with you.
Should you require any further updates, our customer care team is happy to assist.
Reply from Vansdirect
Good afternoon,
Thank you for your feedback. I’m really pleased to hear everything was delivered exactly as promised and lived up to expectations.
Thanks for taking the time to share your experience.
Kind regards,
Dean
Drivers kept in contact throughout…
Drivers kept in contact throughout delivery process
delivered on time.
30 April 2026
Reply from Vansdirect
Good afternoon,
Thank you for your feedback. I’m really pleased to hear the drivers kept in contact throughout the delivery and that everything arrived on time. It’s great to know the process ran smoothly for you.
Kind regards,
Dean
Reply from Vansdirect
Good afternoon,
Thank you for your feedback. I’m really pleased to hear you were happy with the prices and that the delivery process went smoothly.
We appreciate you taking the time to share your experience.
Kind regards,
Dean
Absolutely superb to the point that it…
Absolutely superb to the point that it seemed effortless ,
highly reccommended
16 April 2026
Unprompted review
Reply from Vansdirect
Good afternoon Matthew,
Thank you for your review. I’m really pleased to hear the experience felt effortless for you, and we really appreciate your recommendation.
Thanks again for taking the time to share your feedback.
Kind regards,
Dean
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