Vans Reviews 

What has happened to Vans over the last few years... service has completely gone downhill to the extent it now appears too risky to order anything for fear of losing your money.

Like many others are reporting I returned an order which was received by Vans on 8th Nov but no refund as at 26th ... Vans "customer support" say they refunded on the 13th and that it is all completed so is no longer their problem. I do not have any refund and the bank has confirmed that there is no such refund from Vans at all. I will now have to raise a dispute with the bank / card issuer and go through the lengthy process of presenting a case. Annoyingly I have another order half delivered with the other half somewhere in the post with Yodel. What an absolute mess and what a shame it is that such a great and iconic brand is being destroyed by whatever bunch of clowns are running this into the ground.

This is my first time buying an athletic shoes and my last from vans.com. I have always worn skateboard and bmx shoes however this is my last pair of vans ever. Bought 10.5 marmalade Crosspath from vans.com and wore them 3 times and the right shoe thin material started tearing where the rubber cap is glued to the material.

Purchased and received at beginning of Sept reported after 3rd wear Nov 3rd, 2025. Customer service drug it out a week only to offer 20% off next purchase. Then deny the claim stating wear and tear. Shoes are brand new no stains with 2 clear areas tearing from the glued seam. Wear and tear shouldn’t be less than 2 months.

The material used is thin and none of my normal waffle sole shoes have ever had this issue. They last well over a year before the soles wear out and come a part. Be warned customer service sucks and vans.com will not stand by their products.

This was my third and last purchase from the Vans website. They show an early delivery date before you place your order, but once you’ve paid, they change it to a much later one. This is done deliberately to mislead customers about the real delivery time. Totally dishonest.

Order #09700023 off the Vans website. My husband and I have been wearing vans for more than 20 years. I purchased a pair for him less than 2 months ago as part of his gift for our first marriage anniversary. We received the order on September 13, 2025 and he started wearing them the day after. Only 1.5 months later and his shoe is already falling apart. He doesn’t do anything crazy in these shoes, I don’t understand how they are already falling apart. $86.01 for shoes that last less than two months? Now I’m reading all of the reviews on cheaper materials being used and other people having issues. We love the fit of Vans, but cannot justify spending money like that for shoes that are poorly made now. Will not be purchasing Vans anymore if the quality remains this way.

It is more then 3 month since I ordered from Vans. I never received my order. They are full of sh.scammers. they are rubbing you .

I have been a long time vans customer wearing their shoes ever since I was a young boy. I have become very unsatisfied in the Longevity of their shoes these days. It seems they are using inferior product! I have three pairs of vans and all of them within a years time start to become un glued. The souls are separating from the main body of the shoe. I wear vans a few times a week and I have different pairs so I rotate them out unlike an average person who wears the same pair almost daily mine don’t see a lot of wear in their warranty time so if there’s a problem I’m screwed. I would look at a different shoe from now on and urge others to do the same as bands are becoming unreliable

I HATE vans so much. Idk why vans and adidas keep using TForce. They kept my delivery with them and had 5 delays for random reasons, then they returned my package to the shipper for a refund. I kept waiting patiently regardless of all the random excuses but after waiting my package had been returned back by the delivery truck and its lazy drivers that are known for being low quality and loosing packages. Im very disappointed and I dont want to use vans again.

Ordered some clothes there, prices are affordable, and gotta admit it feels vibing when I wear their brand. Only minus is delivery time, I already thought they’re not going to come...

If only the website was the worst part of my experience, it seemed to be an appetizer for a full-course meal of the worst service of my life. With the website refusing to take my card which leads to the item in my cart being taken out since it was "Sold out" to the delivery message literally telling me they need more info about my address since my address isn't enough. The only thing I seemed to be able to rely on with this company was probably god, I am PRAYING my packages can come on time. AVOID this company.

Every single time I have had to speak to Vans customer service, it has been the worst experience of any company. The department is clearly staffed by incompetent, miserable teenagers on a power trip. The latest one “Alex M” just repeated the same inaccurate information over and over again, pointing to a section in their T&Cs which does not exist. No matter how many times I told him this, he just copy and pasted the same nonsense one liner (via live chat) and refused to allow me to speak to any other staff member. I tried to put in a formal complaint by email and guess who responded to that… Alex M. Still refusing to pass on my complaint or let me speak to a manager. The 3 members of my household have been buying Vans for the last 25 years and they have now lost our custom.

If I could give them zero stars I would. Absolutely god awful customer service! Placed an order and didn't notice PayPal had my address wrong until the order was placed. I immediately called customer service not 2 minutes after placing the order and was told they couldn't change the address and had to await a tracking number. So I waited for the tracking number and called back and was told they couldn't do anything because it was a total address change (I currently live less than 10 minutes away from that address) so I had to instead cancel the whole order.

9 days and I’ve still no shoes. Sick of chatting to an AI bot. Keep being told to give it more days from when placed the order, now give it more days from when it was shipped, hasn’t even been picked up yet so will be at least another 2 or 3 days. Nobody works the weekends, the AI bot doesn’t work much. Shocking service.

Vans have really gone down hill. They are a terrible company. The customer service is quick but awful. I’ve given up on vans after 22 years. Sold some on eBay. Threw the rest away. Decided to purchase from a different company for skate shoes. Had a terrible experience just trying to return shows that did not fit. Won’t spend another dime here. Sun Choe has ruined vans.

I've been waiting 2 months for a refund on returned items. Vans have accknowledged they are at fault and are blaming a computer system change over for the problem. They still won't give me a date for when I will be refunded. I have spoken with them multiple times about this without sucess. They are an absolute joke of a company to deal with!

Unfortunately, the shoes proved to be short-lived.

Do not order online, if you are able to, go in store and have things delivered to them. I have never had a good experience and this last delivery has just cemented me never ordering online again. Simple order of shoes, nice and easy, MTE Cross path trainers. They send the midtop variation of the shoe, they do not do exchanges online. It’s return and refund or nothing. The delivery was 5-7 days and it took 10 days to arrive, so ordering again is out of the question as I ordered these for a holiday coming up soon. Luckily my nearest store has them in stock.
DONT ORDER ONLINE

2 Brand New pairs of $110 "UltraRange" Vegan Shoes fell apart after a couple months of general usage... I don't even skate, and work indoors in a retail store so this is pretty pathetic and unacceptable and not fit for purpose... The white “Vans Stripe” fell off in like 2 months of normal use as well as the bottom tread started peeling and falling off in pieces… I even gave them a second chance and bought another pair hoping the first was just defective or something, but the same thing happened... As a conscious Vegan trying to make a difference in the world with my purchases I was excited to get these, they were comfy with a wide toe-box, light-weight, flexible and stylish. But it seems I was just swindled for a quick dollar by another big corporation yet again… It’s also sad Vans doesn’t train their employees to know what shoes are Vegan. Can't tell you how many Vans stores employees turned me away when I asked if Vans sold Vegan shoes... Anyways, can’t recommend these WAYYY overpriced recycled pieces of trash, and will not be buying anything from Vans ever again. Wish I could get a refund for my hard earned $220+ and support a real Vegan company, but Vans has 0 accountability and don't care about their customers. So disappointed.

I had to return an online purchase due to the wrong size that was sent. After speaking with a CS representative over the phone to return my purchase I was sent a wrong return label not once but twice so I took my return item to the Vans store at the Altamonte Springs, Fl location. I spoke with Gwen at the store and explained my situation. Gwen made my visit very comfortable and made me feel at ease she was very sympathetic about my ordeal and very knowledgeable. Gwen is the best store associate I’ve ever dealt with. Thank you Gwen. Every retail store should have a Gwen.

Terrible experience. I trashed all the vans i own and my kids own.

I ordered a pair of skate Rowleys on April 22nd but they were to small. Started a return and mailed them back. ordered the right size on april 29th. They returned the original pair to me that did not fit and when the new pair shipped they were delivered to a different county. I have called been on chat. Still have $140 and now they are fighting me. I will never buy vans again. Purchased sbs and converse cons.

Recent delivery wasn’t delivered to my address. An order of £140 ! I brought this up with them which they confirmed was delivered to a neighbour but refused to refund me even though I didn’t have any of the products