Very disappointed with my experience…
Very disappointed with my experience with Vanquish Pest Control.
When I initially hired them for a wasp problem, I was told that after the spraying, the wasps would disappear within a few weeks and that the service was guaranteed. Unfortunately, that has not been the case. We are still seeing wasps flying into the premises.
When I contacted them about the ongoing problem, I was told that they would only honour the guarantee if the wasps were coming through the exact same hole they had treated. If they were entering through a different hole, I was told there would be an additional charge. The problem is that they sprayed the entire front of the property, so I have no way of knowing which specific hole the wasps are using.
I was then asked to video the wasps coming into the property and essentially monitor where they were entering. I was even told that I would need to sit there and watch them to determine whether they were using the same entry point. If they weren’t, I could potentially be charged more.
When I hire a professional pest control company, I expect the company to properly diagnose and address the pest problem—not ask the customer to spend the day monitoring wasps and determining which hole they are using.
The most frustrating part is that the guarantee was not explained to me this way when I purchased the service. A guarantee that depends on the customer identifying the exact entry hole after the treatment is not what I understood I was paying for.
Buyer beware. Make sure you get the exact terms of any guarantee in writing before paying for the service, particularly for exterior wasp treatments. Based on my experience, I would not use this company again.








