When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
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See what reviewers are saying
Ive found vanquis to be a very fair and reasonable banking company. Occasionally i pay the minimum payment and it seems to trigger emails and text warning of high interest etc and constantly suggest... See more
Company replied
Ive been a Vanquis card holder for 10 Years. When I first got an account my credit rating was poor. I had a small limit and immediately maxed it out. I kept making payments and they increased my li... See more
Company replied
I have been with Vanquis since 2016, they’ve alway been a really good way to spread the cost of bigger purchases for me. The fact they offer balance and cash transfers is a bonus too. It was a simpl... See more
Company replied
4.4
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Can’t log in to your app mr longhurst
8 October 2026
Reply from Vanquis
Hi Mr Keith - Thank you for providing your information. I tried calling you today but wasn't able to get through.
We always aim to provide the best possible service. If you'd like to make a complaint, please get in touch and we'll investigate it for you.
- Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Elizabeth - Customer Experience
Reply from Vanquis
We appreciate your positive feedback and 5-star rating! We are so pleased to hear that you are enjoying a quick, hassle-free banking experience and finding our app straightforward to navigate.
James - Customer Experience
Very easy process from start to finish
Very easy process from start to finish, I find the app very useful and helpful for information on my account ,would definitely recommend
8 October 2026
Reply from Vanquis
We are so happy to hear that your experience was smooth from the very beginning! It is great to know that you find our app helpful for staying informed about your account. Thank you so much for your positive feedback and recommendation.
James - Customer Experience
Style
One thing I would like to see offer purchase abroad, and lower purchase , customer service grest
8 October 2026
Reply from Vanquis
We appreciate your wonderful review. We are happy to hear our support team assisted you well, and we will consider your notes on pricing and global offer availability.
James - Customer Experience
Great Credit Card
Great Credit Card, easy app to work with.
Payments and information available in the app. When you do your payments in time you have the opportunity to have your credit increase if you want to.
I’m enjoying my card
1 October 2026
Reply from Vanquis
We are thrilled to hear that you are enjoying your card and finding the app so convenient for managing your account. It is great to know that the smooth payment process and credit limit options are working well for you. Thank you for taking the time to share your positive experience.
James - Customer Experience
Great Excellent app easy to use
Great app easy to use. Staff are very helpful and friendly, and go above and beyond. Excellent **********
8 October 2026
Reply from Vanquis
Thank you so much for the 5-star rating and wonderful feedback. We are thrilled to hear that you find our app convenient to navigate and that our team members provided exceptional, friendly support to assist you.
James - Customer Experience
Ok a good experiance so far
8 October 2026
Reply from Vanquis
We are glad you enjoyed your experience with us and truly appreciate your positive feedback.
James - Customer Experience
I need a new card please
8 October 2026
Reply from Vanquis
Hi Brian - Thank you for the four-star rating. We are happy to hear about your experience, and we would be glad to help you request a replacement card right away. Please contact us on 0330 099 3129 so we can confirm we have the up to date contact details and get the card issued out to you.
Elizabeth - Customer Experience
Long delay to release the credit on my…
Long delay to release the credit on my Vanquis credit card
Complaint has been logged, but no resolution received
Also do they in refunding my Sec. and 75 claim against eBay?
6 August 2026
Reply from Vanquis
Thank you for your feedback. We regret the delay in updating your available balance and resolving your active complaint, as well as the wait for your claim outcome regarding your recent purchase. We are reviewing our processing times and will ensure our team follows up on your case promptly. If, when you receive the response from our complaints team, you are not happy with the outcome you are welcome to raise your concerns with the Financial Ombudsman Service.
James - Customer Experience
Reply from Vanquis
We are glad you enjoyed your experience with our smooth process, fair limits, and quick delivery. Thank you for your review.
James - Customer Experience
Just know that you're doing a great…
Just know that you're doing a great job, never have any issues.
8 October 2026
Reply from Vanquis
We are so pleased to hear that you have had such a smooth and reliable experience with our service. Thank you for your kind words of encouragement and for taking the time to share your positive rating with us!
James - Customer Experience
Easy to understand quick service no…
Easy to understand quick service no complaints whatsoever
8 October 2026
Reply from Vanquis
We are glad you enjoyed our fast and clear assistance. Thank you for your positive feedback!
James - Customer Experience
I think u are very good with the…
I think u are very good with the customer alot I pay bit all throw the mouth are always do that i would love my credit sore to go up a bit i would peasant it very much I enjoy having the credit for me it helps me alot thanks Jacqueline
8 October 2026
Reply from Vanquis
Hi Jacqueline - Thank you for your 5-star review. I'm so pleased to hear that our customer service has been helpful and that having this line of credit makes a positive difference in managing monthly expenses.
Rachel - Customer Experience
Reply from Vanquis
We are thrilled to hear how much you appreciate the flexibility to submit your payments at any time that works best for you. Thank you so much for sharing your great experience!
James - Customer Experience
I cant complain honestly
8 October 2026
Reply from Vanquis
We are glad you had a smooth experience. Thank you for your positive feedback.
James - Customer Experience
Always helpful and friendly
Always helpful and friendly. Flexibility is good with money transfers and money movement always a good rate. Thanks Vanquis.
8 October 2026
Reply from Vanquis
Hi Martin - We are happy to hear that our friendly service, flexible options for moving funds, and competitive rates have met your expectations. Thank you very much for sharing your positive feedback.
Rachel - Customer Experience
It’s truly good Card the Vanguis.
23 September 2026
Reply from Vanquis
Hi there - We are glad you enjoyed your experience with our card product, and we truly appreciate your positive feedback.
Rachel - Customer Experience
I am very happy with to join Vanquis
I am very happy with to join Vanquis
Thank you so much
8 October 2026
Reply from Vanquis
Hi there - We are so pleased to hear that you are happy to have joined us. Welcome aboard, and thank you for taking the time to share your lovely feedback!
Rachel - Customer Experience
Misleading balance transfer information and real impact on my finances
I applied for a Vanquis balance transfer card specifically to transfer an existing American Express balance. At no point in the pre-contract information or Terms & Conditions I received was it made clear that American Express transfers were no longer accepted.
In fact, Vanquis’ own website states that eligible cards can have a 15 or 16-digit number starting with 3, 4 or 5, which reasonably gave me the impression that my UK-issued American Express card would be eligible.
I only discovered after opening the account that Vanquis would not accept the transfer. Had this restriction been clearly disclosed before I applied, I would not have taken out the card.
This has not just been inconvenient. The application resulted in a hard search on my credit file and has affected my financial planning, as I had arranged my repayments and wider finances on the basis that this balance transfer facility would be available.
I have now raised a formal complaint and am waiting for Vanquis to explain why such an important restriction was not made clear before application and what they intend to do to put this right.
28 September 2026
Reply from Vanquis
Hi Jimmy - Thank you for your feedback. I'm sorry to hear you're unhappy with the service provided around the application stage.
Please allow up to 56 days for your complaint to be investigated and a resolution to be provided. If you're dissatisfied with the outcome of the complaint, please seek further support with the financial ombudsman service!
Rachel - Customer Experience
Reply from Vanquis
Thank you for taking the time to leave your 5 star review. We really appreciate your comments.
James - Customer Experience
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