The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
Modern helpful app where I van manage and keep check on my account. Helpful customer services and am easy to use system. I have used my card to build my credit score and give me purchase protection. I... See more
Company replied
Ive found Vanquis to be an excellent credit card. The app is great. Easy to track spending and make payments. They periodically offer to increase credit limit which you dont need to accept. I first... See more
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Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.3
Excellent
44K reviews
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Reliable and easy to use app
17 August 2026
Reply from Vanquis
Hi Robert - We appreciate your positive feedback and are so glad you find our app reliable and easy to use!
Rachel - Customer Experience
Giving chances to rebuild credit
6 August 2026
Reply from Vanquis
Hi Brian - We are so glad to hear we could help you on your journey to rebuild your credit. We appreciate your kind words.
Rachel - Customer Experience
Life Support
Vanquis has allowed me to navigate emergencies without too much stress, treat myself on the odd occasion and helped me build my credit. Thanks Vanquis!
17 August 2026
Reply from Vanquis
Hi Matt - We're so pleased to hear that we've been able to help you navigate emergencies, treat yourself, and build your credit. Thank you for your wonderful feedback!
Rachel - Customer Experience
August 2026
In July this year 2016, Vanquis took two payments of £75, one of which was not available from my bank. However, despite not being able to pay the amount to the person I was speaking to on August 3 2026, due to your change of online banking, I was able to make a transaction the same day August 3 2026 with your app and was told that a resolvement would be applied with a compensation with 7-10 working days. You have since applied a £12 late fee to the account without any consideration to a compensation. Obviously I am objective to listening to things that are not rellevant, but at the same time I am quite positive at pointing things out that are irrellevant to your argument of not paying compensation and applying a late fee of £12.00.
Give consideration to customers who pay their fees on time and not to treat them with the contempt you are clearly displaying.|
If your advisers state a figure of days for resolvement, then this should be adhered too, and not deviated from.
3 August 2026
Unprompted review
Reply from Vanquis
Hi Brian - I'm sorry to hear about the issues you've experienced with the payments and the subsequent late fee. I can see a complaint in place. Please allow up to 56 days for us to investigate and provide a resolution. If you're unhappy with this, please seek further support with the financial ombudsman service.
Rachel - Customer Experience
Do not send nagging texts or emails
Do not send nagging texts or emails
Give plenty notice when payments are due
16 August 2026
Reply from Vanquis
Hi there - Thank you so much for your positive review. I'm so pleased you're enjoying the service at Vanquis!
Rachel - Customer Experience
Satisfied Customer
App easy to use, simplistic. Communication by SMS or email on promotions, offers useful.
16 August 2026
Reply from Vanquis
Hi Pam - We appreciate your positive feedback and 5-star rating! We're so pleased that you find our app easy to use and our promotional communications helpful.
Rachel - Customer Experience
Ive had 3 letters offering an increase…
Ive had 3 letters offering an increase in credit, with the card fully paid off, no late payments.
Only to find after filling out forms etc to be rejected.
1 March 2026
Reply from Vanquis
Hi John - We understand your frustration with the credit increase offers not resulting in approval.
We review each customer every month for a credit limit increase, and you will only receive one increase every five months. I have attached below some useful information from our website on how you can improve your chances of a credit limit increase in the future. https://www.vanquis.co.uk/existing-customers/your-credit-limit.
I hope this helps!
Rachel - Customer Experience
Cannot even access the app
I knew we were in for problems when the website was discontinued, which I voiced by email prior to it being closed. The app is absolutely useless. It doesn't recognise my name, details or registered email address. How can I continue on it then? It's another example of global enshittification. And you wonder why people get mad!
15 August 2026
Unprompted review
Reply from Vanquis
Hi Oscar - I'm truly sorry to hear about the frustration and difficulties you've experienced with the transition from our website to the new app. It's concerning that the app isn't recognizing your details. I requested your details but unfortunately didn't receive a response.
Should you wish to raise a complaint, please contact us on 0330 099 3000 and a member of the team will happily assist further.
Rachel - Customer Experience
Very happy with this ❤️❤️❤️
14 August 2026
Reply from Vanquis
Hi Fechita - We're so happy to hear that you had a positive experience. Thank you for your kind words; we appreciate it!
Rachel - Customer Experience
Vanquis card has helped me out with the…
Vanquis card has helped me out with the cost of living rises they are helpful with any discrepancy that occurs & give a great service to the customers
23 August 2025
Reply from Vanquis
Hi Steve - We're so pleased to hear we've been able to help with the rising cost of living and that you find our service great. Thank you for your positive feedback!
Rachel - Customer Experience
The app is very easy to use
The app is very easy to use. Ease of making payments and clear information
13 August 2026
Reply from Vanquis
Hi Valerie - We appreciate your positive feedback and 5-star rating! We're so happy to hear that our app is easy to use and that making payments is simple for you.
Rachel - Customer Experience
Vanquis was easy too sign up to app is…
Vanquis was easy too sign up to app is so easy to use if not very good with technology
15 August 2026
Reply from Vanquis
Hi Susan - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that signing up was easy and that you find our app user-friendly.
Rachel - Customer Experience
I have had a very positive experience…
I have had a very positive experience with Vanquis Bank. Their service is straightforward, reliable and easy to use. The app is clear and convenient, making it simple to manage my account and keep track of payments.
15 August 2026
Reply from Vanquis
Hi Anna - We're so happy to hear that you've had a very positive experience with us! It's wonderful that you find our service straightforward, reliable, and easy to use, and that our app helps you manage your account and track payments.
Rachel - Customer Experience
They hound you if you miss a payment
They hound you if you miss a payment, emails far too often and after 7 years no credit increase closing the account
15 August 2026
Reply from Vanquis
Hi Maria - I'm sorry to hear we have fallen short of your expectations and that you will be closing your account. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Rachel - Customer Experience
Reply from Vanquis
Hi Reza - We are so happy to hear that you had such a positive experience with our customer service and found our options valuable. Thank you for your kind words!
Rachel - Customer Experience
Reply from Vanquis
Hi Jacquie - Thanks so much for your 5-star review! We appreciate your kind words and are glad to hear you have never had any issues with us!
Rachel - Customer Experience
Never have any problems with them
Never have any problems with them. First class service.
14 August 2026
Reply from Vanquis
Hi David - We're so glad to hear you've consistently received first-class service from us. Thank you for your kind words!
Rachel - Customer Experience
Reply from Vanquis
Hi there - We're so glad to hear you've consistently received a brilliant service from us. Thank you for your kind words!
Rachel - Customer Experience
This is an honest review of vanquis…
This is an honest review of vanquis services I have been an customer for many years and I have never anything but the best of service polite and dedicated staff who are knowledgeable and patient highly recommend their services to anyone by Johnny Enoch
14 August 2026
Reply from Vanquis
Hi Johnny - We are so pleased to hear about your positive experience as a long-standing customer. It's wonderful to know that our dedicated and knowledgeable staff have consistently provided you with excellent service. Thank you for your kind words and recommendation!
Rachel - Customer Experience
Brilliant credit card company
Brilliant credit card company . They really helped me 16 years ago when through my own stupidity, my credit score went through the floor .
Cant recommend them enough and through them ive taken control of my credit and finances
14 August 2026
Reply from Vanquis
Hi David - We're so glad to hear we could support you in taking control of your finances and credit over the years. Your positive feedback truly means a lot to us!
Rachel - Customer Experience
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