Delay is shipping not camunicated to shop. Came with a 2 pin plug on the charger, Ireland uses 3 pin. Had problems updating the firmware in my house. Eventually worked when I used mobile network. Stil... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've had the bike for 2 weeks, it cycles like a dream. Unfortunately the kicklock doesn't work as it doesn't properly register if it's locked or unlocked. I have to keep resetting it which is really a... See more
Company replied
Just received my new VanMoof S5 last week – and I have to say, I’m absolutely thrilled! 🚴♂️✨ Delivery went smoothly, setup was super easy, and riding it is pure fun. A big shout-out to Joppe... See more
Company replied
The bike is great but there was a lengthy delay between placing the order (& indeed paying) & the bike arriving. This was blamed on a change in warehousing in Holland but was very annoying. I only had... See more
Company details
About VanMoof
Written by the company
In September 2023, we – McLaren Applied – bought VanMoof following its bankruptcy. At the new VanMoof, we’ve made it our mission to put our riders first. We've built a robust partner network and revamped our supply chain to keep riders moving.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
We've refined the VanMoof S5 & A5 – our best electric bikes yet – intensified quality checks, upgraded the VanMoof app, improved our products and services and designed 68 new components. To stay up-to-date with our progress, sign up to our newsletter via vanmoof.com.
Contact info
Amsterdam, Netherlands
- www.vanmoof.com
VanMoof S6
3.4
Average
9K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very good bike and a big experience to…
Very good bike and a big experience to cycle through the city. The Boost Button is the best there is. And the bike is very very smooth and quiet.
16 October 2025
Reply from VanMoof
Hello Gerald, thank you for your feedback! We're truly happy that you're overall happy with your bike.
Have fun Riding!
Motor and buttons acting weird after 1,5 week
I love the look of the new bike and if it works it works perfectly! However, I received my bike 2 weeks ago and already have some problems. My buttons needed replacement in the first week and now my bike is acting like a stubborn horse… It will sometimes go slow and then all of a sudden (without paddling faster) it goes really fast. Might be the rain or the motor but not happy as I have the bike since 2 weeks!!!
29 October 2025
Reply from VanMoof
Hello,
We completely understand that it’s frustrating to experience issues so soon with your bike. Let’s get this sorted as quickly as possible. You can visit one of our service partners first. They’re well equipped to take a closer look and help on the spot.
If that’s not an option, please reach out to our support team through the online form on our website and include as many details as possible about the issue. That way, we can help troubleshoot right away and get your ride back to feeling smooth again.
Love the bike, not service
Love the bike. Locations for servicing the bike - not so much.
11 October 2025
Reply from VanMoof
Hello Lawrence, thank you so much for your honest feedback.
We're glad that you're happy with your bike and we truly appreciate your feedback about our service partner availability. Please rest assured that we're continuously expanding our network and we hope to offer convenient repair options in your location as well.
Thank you for taking the time to share your feedback with us, happy Riding!
Wonderful bike
Wonderful bike, love the design what is more elegant than the S3 that I had before.
10 October 2025
Reply from VanMoof
Hello Harno,
It’s wonderful to hear! We’re pleased that you’re appreciating the stylish design and the riding experience. Thank you for being a part of the VanMoof community. Here’s to many more rides in the future!
Mixed Bag
Pro:
new colour (blue) is really beautiful.
all the good ideas from S5 now actually work smoothly and all the time.
Battery also seems better but if you go fast it is 50km max, not 60-120.
Con:
No exiting new features compared to S5
When battery is low it not only cuts the motor but you can't use the kicklock anymore - very bad idea.
No chance for US mode anymore ....makes it very slow compared to an S5.
7 October 2025
Reply from VanMoof
Hello Jan,
Thank you very much for your insightful review! It's wonderful to know that you are pleased with the new blue finish and the enhanced performance of your bike. We truly value your feedback, as it provides important insights for our product team while we continue to enhance the riding experience. We appreciate you taking the time to share your genuine thoughts and for choosing to ride VanMoof!
Reply from VanMoof
Hello Robin, thank you for your feedback, we're very glad that you're happy with your bike.
Happy Riding!
Great experience
Great experience. Especially the boost button. Next time for sure a VanMoof. I had bought the S3 in December 2020 . Renewed the brake system and tyres. The only bad things on the bike which i have changed.
23 October 2025
Unprompted review
Reply from VanMoof
Hello Wilco, thank you for sharing your feedback with us, we're thrilled that you're happy with your bike.
Happy Riding!
Beautiful bike with great tech
Beautiful bike with great tech and a wonderful ride (Smooth gear shifting and great power applied), unfortunately the spacers I ordered after the initial purchase do not fit, and missed the route planner in the app( it coming still) but otherwise a really great electric bike. Worth the investment.
8 October 2025
Reply from VanMoof
Hello Justin, thank you for your feedback, we're very happy that you're satisfied with your new bike.
Regarding the spacers, please fell free to contact our support or a VanMoof service partner to confirm compatibility.
Thank you again for taking the time to share your feedback with us, happy Riding!
Very bad in 2 weeks my brand new bike…
Very bad in 2 weeks my brand new bike is broken. And now I m waiting for a month what’s going to happen. I m very very disappointed!!!
8 October 2025
Reply from VanMoof
Hello, thank you for sharing your feedback with us. We’re truly so sorry to hear about your experience, we completely understand how disappointing and frustrating this must feel, especially with a brand-new bike. That’s absolutely not the experience we want for our riders.
We see that you have already reached out to our support, we will make sure to assist you as soon as possible.
Very well designed e-bike
Very well designed e-bike. Minimalistic and packed with features
20 October 2025
Unprompted review
Reply from VanMoof
Hello Leon, thank you for your feedback, we're very happy that you appreciate the design.
Have fun riding!
I like the design but not the battery quality
I like the design. I did not like the quality of battery.
17 October 2025
Unprompted review
Reply from VanMoof
Hello Andres, thank you for your honest feedback.
We’re sorry the battery hasn’t met your expectations. Please feel free to reach out to our support team or to one of our partners if you feel like your bike is not performing as it should. We want our Riders to fully enjoy their bike and have the best possible experience on the road.
Thank you again for taking the time to share your feedback with us.
Reply from VanMoof
Hello Erik, thank you so much for your feedback!
We're glad that you're enjoying your bike.
Happy Riding!
Best bike out there but WTF I’ve been…
Best bike out there but WTF I’ve been stranded for 6 months with my S3 and missing parts (e shifter)
How do you want me to trust you to buy a new one with you?
Apart that, the bike is amazing
16 October 2025
Unprompted review
Reply from VanMoof
Hello Thibault,
We understand how frustrating this situation is, and we can imagine how disappointing it must be to be without your S3 for such an extended period. It's great to know that you still love the bike itself, and we truly value your honesty.
The e-shifter has been replaced with our new AutoHub system, which can be ordered directly by our partners. If it happens to be temporarily out of stock, they can arrange a notification for you so that you will be informed as soon as it becomes available again.
We recognize that this situation is not ideal, and we are doing everything possible to enhance parts availability and support. It may be beneficial to contact one of our partners for assistance; they can help ensure you are back on the road as quickly as possible.
No VanMoof shops any more hard to get…
No VanMoof shops any more hard to get serviced now and parts are hard to get
16 October 2025
Unprompted review
Reply from VanMoof
Hello Richard,
Thanks for sharing your feedback. We understand how challenging it can be with fewer service locations and limited parts availability. We're working on improving both access to service and the supply of parts to make maintenance easier again. Your feedback really helps us move in that direction.
VanMoof bikes are first rate
VanMoof bikes are first rate. I have owned two: an S1 and the S2 I currently ride. They can’t be beat!
16 October 2025
Unprompted review
Reply from VanMoof
Hello Stephen, thank you for your feedback. We're thrilled that you enjoyed both your bikes and we wish you many more great rides!
S5 buyer before 2024
I was a before "crash" buyer of an S5 and it worked ok for me. It is still up and running and carries from A to B even during the winter time. Some issues, sometimes, but if you know where the Reset button can be found - no big deal.
Another Vanmoof awaits me in the cellar: an X3 from 2021/2(?) or so, it also works, but the shifter of the newer S5 is simply smarter.
After all: still a very cool bike which people (sometimes) look at with a smile.
16 October 2025
Unprompted review
Reply from VanMoof
Hello Martin,
Thanks for sharing your experience! Great to hear your S5 is still going strong and getting you where you need to be, even through winter rides. We appreciate your feedback on the shifter and are glad you enjoy the design and ride overall. Here’s to many more smooth kilometers on your VanMoof!
The bicycle is simply amazing S6
The bicycle is simply amazing, I’ve picked the new color blue. If you want a nice bike this is the one, nothing is left over.
16 October 2025
Unprompted review
Reply from VanMoof
Hello Eduardo, thank you so much for your feedback, we’re thrilled to hear that you love your bike.
Happy Riding!
Good support and service partners
30 September 2025
Unprompted review
Reply from VanMoof
Hello Tom, thank you for your positive feedback, we’re glad to hear that you’re satisfied with our support and service partners. Happy Riding!
I have mixed feelings about my new S6
I have mixed feelings about my new S6.
Good:
The Autoshift Hub works much better than on my S3.
The Electric Blue color is very nice.
Neutral:
The Autoshift Hub could still be improved (shift points and slip).
I couldn't feel that the Autoshift Hub was adjusting automatically.
The boost has not been noticeably increased compared to the S3.
Minus:
The handlebar risers have to be ordered separately at additional cost.
Unfortunately, this is not pointed out when ordering, and if you are taller than 185 cm, you ride without risers, like a monkey on a grindstone.
The “Halo Light Display” is not as beautiful as it is shown on the website (the spacing between the LEDs is much too large).
My displays also flicker, fail completely, or sometimes flash wildly.
The seat spring support squeaks unbearably loudly when springing.
The welds on the fork and rear frame are not attractive.
2 October 2025
Reply from VanMoof
Hello Jürgen,
ChatGPT said:
Thank you for sharing such a detailed review. We're glad to hear you’re enjoying the improved Autoshift Hub and the Electric Blue color. We also appreciate your honest input on the display, comfort, and finishing details. This kind of insight helps us focus our improvements where they matter most. We’ll make sure your comments are shared with the right teams.
If you’re experiencing any issues, we’d be happy to have you check in with one of our partners or reach out to us directly so we can help ensure you’re getting the best possible ride experience.
Service issues. No USA support
I love my S-3 I ordered during covid. I feel the bike is the best for Seniors here in the states. I have tried to contact V-Moof several times but received no answer.
All I want is access to purchase an E-shifter as mine is continually refusing to shift out of gears 1 & 2 and must reset daily.
15 August 2025
Unprompted review
Reply from VanMoof
Hello Jerry, thank you so much for your feedback, we’re glad to hear that you love your S3.
Your feedback is very valuable, and we want to assure you that we are working hard to add more partners to our US network, as we have done in Europe.
Please keep checking our partner locator tool or subscribe to our newsletter to stay in the loop.
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