I’ve been looking for a genuinely good-quality alcohol-free vanilla product, and I’m delighted to have found Vanilla Etc! The quality is absolutely fantastic. It’s lovely to find a company offeri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As per company decription - products as good as suggested. Delivery went as planned, good value, but the main thing is product quality of course and ... spot-on. Would not hesistate to place fur... See more
Company replied
Package arrived today, beautifully wrapped, and once opened an aroma of high quality vanilla filled the room. Sweetly surprised to find a couple of recipes included in the delivery which brought a s... See more
Company replied
I would definitely recommend vanilla pods uk. I have ordered pods before which are much cheaper than the super market and they despatch really quickly, almost the next day. Since the name has changed... See more
Company replied
Company details
Written by the company
We are a family-run business based in Yorkshire. We strive for the highest quality products and customer service that we are able to deliver. Crucial to your culinary success is getting the best ingredients, whether you are a professional chef or an enthusiastic amateur. For truly exceptional vanilla at a realistic price, we offer you a complete range of high-quality products to enhance your dishes. Supplying Madagascan Grade A Gourmet Vanilla pods, Vanilla Powder and our very own made 'In House' Vanilla Extracts and Vanilla Bean Paste to suit a variety of recipes, the taste is consistently delectable, we promise! We import directly from Madagascar, the capital of the vanilla world, to provide you with premium grade 'A' vanilla products.
Contact info
Unit 5 - 6, Oakwood Business Park, BD21 3EQ, Keighley, United Kingdom
- 01535280021
- info@vanillaetc.com
- www.vanillaetc.com
4.9
Excellent
247 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service....again :)
27 March 2023
Reply from Vanilla Etc Ltd
Hi Peter, thank you for the lovely review!!! We aim to please. Have a great easter. From the team @ Vanilla Etc
Excellent service
Excellent service, order was delivered very quickly. The quality of the vanilla pods and paste that I bought is first class.
26 February 2023
Reply from Vanilla Etc Ltd
Hi Stuart, thank you for your lovely review. We hope you enjoy using your Vanilla pods and Vanilla paste. Many thanks, Natalie
Fabulous product
Fabulous product, smelt Devine and were beautifully soft. First class communication and overall excellent experience. Have even been able to peel if the labels and put them in my bottles of home made Vanilla Extract. Now a long wait before I can try it. Thank you!
2 March 2023
Reply from Vanilla Etc Ltd
Hi Dawn, thank you so much for taking the time to leave us a review. It is greatly appreciated and wonderful to find out our customers are happy with our products and service!!! We look forward to supplying you again soon and hope you enjoy using your Vanilla Pods. Kind regards, Natalie
After I made a mistake ordering
After I made a mistake ordering, Graham sorted it out and got me the right product.
Excellent service
4 February 2023
Reply from Vanilla Etc Ltd
No problem Peter, we are pleased to be able to help. We hope you enjoy your Vanilla. Many thanks for taking the time to review our service.
thoughtful company
I left a note about what I was going to do with my purchase and they responded on the thank you slip in the package which was a lovely touch. Items were well packaged and arrived on time. I would definitely recommend this company!
19 January 2023
Reply from Vanilla Etc Ltd
Hi Rachel, Thank you for your review. It was a pleasure to pack up your order for you :) We look forward to hearing about how your project goes! All the best, from the team @ Vanilla Etc
Great value for money as I use so much…
Great value for money as I use so much vanilla extract x
14 January 2023
Reply from Vanilla Etc Ltd
Hi Priyanka, thank you for your review. We are pleased to hear you find our Vanilla Extract good value. We hope you enjoy using it. Many thanks, Natalie
Good vanilla
Very fast delivery and the pods were nice and plump, will definitely be ordering from you again.
6 January 2023
Reply from Vanilla Etc Ltd
Hello, Thank you for your review of our Madagascan Vanilla pods. We look forward to supplying you again soon. Enjoy! From the Team @ Vanilla Etc.
Product looks great but delivery slower…
Product looks great but delivery slower than expected
17 December 2022
Reply from Vanilla Etc Ltd
Hi Elaine, thank you for your review. It's great to hear you are pleased with your Vanilla Pods. Unfortunately, there have been lots of Royal Mail strikes over the last 3 months. This has had an impact on the speed of parcels being delivered. We have a 2 pm cut-off for Royal Mail same-day dispatch and I believe your order came in after this time so it also wouldn't have been dispatched until the following day. Sorry for the longer delivery time than usual, we always do our best to dispatch same day wherever possible. We hope you have a lovely Christmas and enjoy using your Vanilla beans.
Great Service
My vanilla pods arrived quickly in secure packaging and were wrapped beautifully inside the packaging. They look great and I'm very happy with my purchase and experience with Vanillaetc. I can't wait to gift them this Christmas!
14 December 2022
Reply from Vanilla Etc Ltd
Hi Laura, Thank you for taking the time to write such a lovely review. We hope the recipient of the vanilla pods is as happy with them as you!!! Have a very merry Christmas, from the Team @ Vanilla Etc
Prompt delivery of a really nice…
Prompt delivery of a really nice product. The pods are very aromatic. I used them to make old fashioned vanilla ice cream. The result is yum!
9 December 2022
Reply from Vanilla Etc Ltd
Hi Andy, Great to hear that you are pleased with our Great Taste Award-winning Vanilla Beans. Enjoy your Ice cream. Graham
fantastic service fast delivery
fantastic service fast delivery, Product is amazing far superior to any vanilla i’ve ever used
22 November 2022
Reply from Vanilla Etc Ltd
Hi Staci, Many thanks for your review it's great to hear you are happy with your purchase of our Award winning Extract & Paste.
Graham
Very helpful people.
There were problems with the delivery of my item by the courier, who said they had missed deliveries twice but had not attempted at my address once. Having spoken to Graham and explaining this, he was extremely helpful and made arrangement for my delivery again, and this time it worked. Thank you Graham.
1 December 2022
Reply from Vanilla Etc Ltd
Hi Veronica, It's a pleasure. Graham
Best of the best vanilla pods!
The order process was seamless. Order received in a vacuum sealed pack, and the pods were very pliable as expected. The smell is amazing! I used some to make vanilla extract and the rest I will be baking with over the Christmas holidays. Best place to buy your Madagascar premium vanilla pods.
24 November 2022
Reply from Vanilla Etc Ltd
Hi Peter, Many thanks for your review I am glad you are enjoying your Gourmet Vanilla Pods.
Graham
Excellent service every time
Excellent customer service and personal interaction. Any small issues solved immediately. Excellent value products too.
16 November 2022
Reply from Vanilla Etc Ltd
Hi Peggy, Thank you for your lovely review and for purchasing one of our Christmas Crackers!!! Merry Christmas from the team @ Vanilla Etc.
Great punchy vanilla flavour at a great…
Great punchy vanilla flavour at a great price
9 November 2022
Reply from Vanilla Etc Ltd
Hi Black Box Cake, Thank you for your repeat business and many thanks for taking the time to review our Vanilla products. We look forward to seeing you again soon. Many thanks from the team @ Vanilla Etc.
Quality product
Delivered on time product was exactly as described on website will use the website again will recommend to my friends aswell
28 October 2022
Reply from Vanilla Etc Ltd
Thank you for your lovely review, we aim to please! We look forward to supplying you again soon. Many thanks, Natalie
Loved every part of my experience with…
Loved every part of my experience with them
101/10 would recommend
4 September 2022
Unprompted review
Reply from Vanilla Etc Ltd
Hi Sintija, Thank you very much for your review. It means a lot to hear our customers are happy with the service and products we supply. We look forward to seeing you again soon. All the best from the Team @ Vanilla Etc.
Great quality,used in our 3 🌟 Great taste Akvavit.
Great quality, we distill in our Akvavit, voted Worlds best 2022.
25 August 2022
Reply from Vanilla Etc Ltd
Hi Orkney Islands, Thank you for your review of our Madagascan Vanilla beans. I am looking forward to trying your Akvavit Gin!!! It's going on my Christmas list :)
Reply from Vanilla Etc Ltd
Hi Janine, Many thanks for your lovely review. Always happy to help. Love from the Team @ Vanilla etc.
Reply from Vanilla Etc Ltd
Hi Jane,
Thankyou for your review and many thanks for your business.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.