valuevillage.ca Reviews 

I can’t believe the management at this location in Peterborough. So rude. Heather is not only rude and mean to the employees but to customers too. Never going back

Absolute overpriced garbage, and we got accused of "tag switching" on a product for a $ 0.50 saving? Is that even a thing? Who does that? Either way, service staff grabbed it from my hands, took my cart and all my other items away from me and just started blurting out "tag switch" and told me to leave. I had to ask what "tag switch" even was, and was told, "oh like you don't know"? What a joke of service, no wonder no one shops there.

I do not like Value Village, as I have found it to be overpriced and not hiring people who speak the language that Canada was founded on. I prefer the Salvation Army for a thrift store because I know the money is going out to help the community.

Value village sell products very expensive like new products which are donated by public not buy from wholesale market. Prices of some products specifically garments are higher than new product in the market. People those can not offord new items ( Clothes or miscellaneous things) they visit the value village store to fulfill their need in cheaper price as they think but value village disappointed them by high items price. I personally experienced this by visited several value village stores in Mississauga, Brampton, Vaughan, Oakville, and Burlington, and took pictures of their selling products for reference but can't show due to not attachment option. I protest and demand by Value village management to look into this matter seriously and resolve it wisely by keeping in view prices that Value village is a second hand store and needy/poor customers are approaching their stores to buy second hand products. Thanks

My experience was horrible. Me and my friend were trying to shop and we had filled the cart to the brim as we found many cute clothes. The manager then came up to us and began basically harassing us by telling us we “can’t be doing” that and “aren’t supposed to do that”. We spoke to him very respectfully and the only thing my friend said at the end was “please stop talking to us” because he kept disturbing us and then he completely banned us from the store. Terrible experience.

Bought several dolls for my girls to play with over the summer. One we opened one and her head was broken, you can see it. I called to ask if they would exchange because it clearly missed their sorting process. I was told to donate the doll back to get a 20% off coupon. I questioned her why would I donate the doll back it’s broken. She said it would be recycled. I questioned it would most likely get put back out in the shelf for someone else to buy and have the same issue. Sorry that’s not fair. I guess being that customer to open every single bag has to happen. Yikes ridiculous.

I placed some treasured but no longer required items into a bag and proceeded to drop them into the big green bin outside a VV on Eglinton East in Scarborough. It felt good. Someone else may stumble upon and get as much joy and use out of them as I once did. This concept was lost on the lad who came racing out the door of VV this morning, Sat July 18 and accused me of dumping garbage and made me wait while he had a quick look.

I was shopping at the Value Village location on Merivale in Ottawa on July 8, 2025. I filled 2 bags of baby/toddler clothes for $12.99 each that were just put out from the wire bins. All clothes were size newborn to size 3, and did not include outerwear or dresses, that I was told were excluded. At the cash, an employee dumped the bags and went through all the pieces 1 by 1. She removed approximately 10 items for no good reason. Saying they should have been priced individually. 1 item was a pair of Sears pink corduroy overalls in an infant size. Another item was a Polo Ralph Lauren shirt size 2. All this happened after waiting in a lineup of over 30 people and a shortage of staff. I should have left it all. I'm reporting this to the Better Business Bureau. Staff are just making up random reasons why baby clothes cannot be in the bag. I don't plan to shop here again.

You know what bothers me about Value Village in Ontario..Well, at least in Sault Ste Marie anyways? The fact that everything they have on their shelves or hanging up on a rack is donated to them. So, in other words, free.
I'm not sure who's in charge of pricing the items or if those orders come from the top management CEO's, however somebody needs to remind these people that nothing in that store is brand new EXCEPT for socks and underware. So, whoever's in charge of putting the price tag on most of the clothing items now is completely out of their damn mind!
Value Village is literally ripping people off now. I was in there last week for the first time in about 5-months, and was SHOCKED at some of the prices I seen. I suppose the high price tags aren't unlike all the retail establishments in this godforsaken country it seems; but that coming from a store where everything is, in FACT, 2nd hand.. or in other words, "Someone elses TRASH" at one point in time, makes absolutely no sense to me.
A price tag of $24.99 for a used pair of women's leggings is completely outrageous, and I don't care what physical condition they're in or what logo/name brand they come from; they are SECOND HAND and the price tag should reflect that fact. Shame on them!!
I refuse to even pay that much for brand new leggings at Walmart, much less, a used pair.
Do better Value Village or close your doors!

Since they removed the change rooms, I was told I could get store credit or exchange within 14 days if the clothes don't fit when I try them on at home, but no refund. That's fine. Now I hear when I go back, they'll make me use that credit up right away? Their clothes don't turn over much in 14 days, so I won't have anything to exchange for. I guess I'll see.

Also, no cashiers anymore. Just self checkout. I use a cane and am disabled and I was struggling with cashing myself out. The clerk saw me and walked by several times, not even asking if I needed help. Then I mumbled to myself "this is why I hate self checkouts, they're not disabled person friendly". The clerk obviously heard me and said very snarky "I can't read your mind, do you want help?" I just declined and said I'd get through it and then my cane fell and she just walked away leaving the cane on the floor and then watched me struggle to pick it up. I wish I got her name, but I just wanted to leave at that point.

After I get my exchanges done, I will never shop there again. Maybe I'll try another location. This was the Queenston Rd, Stoney Creek location.

The amount of racism from this store is just sad. I feel sorry for that one girl that had to experience that sort of thing if she was attempting to steal anything and from the looks of the video I saw she wasn't all ya have to do is 1.) Ask the customer to leave nicely and not to return to the store and 2.) Never make racist comments towards said customer.

Welland store - I don't know if she was a front end manager or supervisor but just completely rude and disrespectful to my self for answering a question asked by a staff member. She is an older lady was dressed all in brown. If she's this disrespectful to a customer probably doesn't treat staff very well either. STOP asking if it's cash or card. You almost always refuse to open a cash register if it is cash. So clearly if it's self check out its card. We are not stupid so please do not treat us as such. And if it's self check out STOP coming from behind and grabbing our stuff and scanning it (it's self check out) If you want to do cash then open a cash register. Trust me most of us would rather go through a cashier rather then self check out but this store has refused to open and get a cashier for my mother. Also almost always never any one at the jewelry counter have had to wait and been refused to get something from there as they didn't want to open it. These Valu village stores have gone way down hill and do not respect customers and I'm sure there staff ☹️

For those who care about humanity, consider this review. This place is the most unprofessional and low or no quality place that you will ever visit. For your kids or friends or ppl that you care about, this place has treated customers so poorly and they get away with it. There are multiple negative reviews and even reviews about ppl avoiding this place for a reason. Their staff constantly bully customers and get away with it. They sell counterfeit items knowingly. All their staff are horribly rude. the managers do nothing, esp beara, nini vhea, ella. They sell counterfeit items, they change prices and mark it up when that is not allowed, they take your 20% coupon that hasn't been used and say that you can't get another one even though they made the mistake, the manager asks to check your receipt when one has clearly paid, the stock ladies tell customers off and tell that they can't touch their carts even though this is not a rule, they insist that it is a rule and give you negativity because you touched their cart which by the way isn't their property. It isn't their cart or their shelf, however, they get away with saying things like this. You go to other value villages and this is not the case as the ladies at the other stores say that you can touch whatever you want. They don't return counterfeit items and or take any responsibiliy or accountabilty for their actions. Negative stars if possible. Then they project all of their mistakes and blame the customer. You are paying them for this treatment - let that sink in. This is the worst place ever. They let customers bully other customers and say that they can't do anything. Imagine if this was your kid, how would you feel if they were treated in such a toxic manner? This toxic cycle will keep going if you keep donating and supporting this organization who do not listen or apologize and treat paying customers this way. This is likely why there are so many complaints and bad reviews about this company. If you don't want this toxic cycle to continue, do not support this company by donating or purchasing as you are paying them to treat you poorly.

The worst customer service with no managers or anyone doing anything to help customers. Nini the manager does nothing. They sell counterfeit coach lv, Chanel, Gucci and other brands and this not legal and they get away with taking customers’ hard earned money from them you make complaints and no one does anything to make things better at all. The stock ladies who stock the purses are so rude they give all the bags to their friends and tell you not to touch when you pay for their salaries as without customers youn don’t have a business, the Philippine stock lady who stocks the krichenware is even worse as she tells you not to put things on her shelf when it really isn’t her shelf and you remove it afterwards. She is just being rude for no reasons. They are bullying customers and getting away with it. Otherwise it is the European guy wearing black or the Philippino lady with her kid that bully you and treat you like crap for nothing. It is a horrible way to treat customers who are paying for your salaries . Listen to what is said as you are bullying ppl and being rude because you are so miserable with your own lives .also they gaslight your experience and shove it under the rug with selling counterfeit items and don’t address the racism and hate that is displayed by their staff and just say that the staff are doing their job and side with them when in reality they are being unfair to the ppl that are paying their salaries. All of their staff are horrible, the lady with the glasses Philippino at the case, the white elderly lady, the Indian guy, , vhea…horrible attitude, the young white girl ella, the list goes on even their security are horrible they let the homeless ppl steal and for paying customers they use their value village manager power to see your receipt. As others have mentioned do not support this organization by shopping or giving items to them for free for them to mark it right up and be unfair to customers horrible
Place with a toxic atmosphere which will in some way bring you down with them as they are miserable that they have to use their power to bully you

How can you support a place that mistreats their paying customers this way? Even the store manager beara does nothing

There is a philliipno lady with her child that comes every afternoon during the weekdays around 2pm to wait for the new bags. She ties her hair in a ponytail and also has brown or black glasses. She is mean to other customers and today she was taunting another customers Ella has been notified on another occasion though she wasn’t there today. This lady makes friends with the pjillipino bag lady and the employee lets her take bags from the rack and then yells at everyone else and then had this white lady there to bring her alongside which is so rude. You wouldn’t have customers if they don’t buy your things and this has been a huge complaint that nothing has been done. Fix this asap it is so rude and bullying other customers is unacceptable.at the Richmond bc location nothing is done

THE VALUE VILLAGE PEOPLE ARE OUTRIGHT CROOKS!!!!!!!!!!!!!!!!!!!!
They charge more for certain items than you can purchase them new at Costco or Winners etc....
GO ELSEWHRERE....They LOST MY BUSINESS

If I could give a minus zero, I would.
Horrible customer service. We went to pay for an untagged skirt, took an IDENTICAL one which was tagged at $8.49. They refused to give it to us at the same price stating it was different and more similar to the $11.49 skirt in our trolley. They said we could take it at 11.49, and that skirt was totally different to the untagged one we were buying.
The supervisor was rude, being a racist in talking to us. Had we been "white" she would have been totally different in her approach.
Please get trained on customer service in knowing if there are two identical items they should be priced the same. And if they are different, you cannot charge the higher price from a totally different item. You go with the closest item and lower price.
Supervisor needs to get her act together and come down from her " high-horse."
I will never shop there again.

I shop at VV in West Kelowna BC
I shop fpr clients and shutins
They will nort and do not have a till open for those not
wishing to use the self checkouts!
If this does not change I will be spending my money elsewhere!!!!!!

Please do not shop at this corporation, especially 481 Bloor Street West! You can clearly see that the management bully the employees and speak to them in a condescending tone, they don’t try and hide it on the shop floor, I even saw an employee crying during my hour there! So who knows how they are treated behind the scenes.

I wanted to speak to a manager and was told by a male employee name tag said Jason, that management are in a meeting and can speak to me soon and told me to wait by the door. When I asked how long will I be waiting, he sniggered at me and walked off laughing at me, then kept sniggering at me the entire time I stood there. I was left waiting for an hour and no manager came to see me.

Reviews
Value Village

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pumkin pie
5 reviews
If you just want to get rid of your stuff quickly, they have open arms. But if you’re looking to buy secondhand at a fair price, good luck!—most things are overpriced, basically a ripoff. They take donations from people and then jack up the … More

Scott Carswell
Local Guide·50 reviews·5 photos
2 weeks ago
New
You're the best. (From my 6yo son.)

Why are people crying about a public company profiting? Value village allows … More

Sanna Mervyn
Local Guide·27 reviews·24 photos
4 months ago
Staff is friendly and donation process was easy. Selection is limited, a lot of the houseware and kitchenware is very beat up but I still found a few things
Photo 1 in review by Sanna Mervyn
Photo 2 in review by Sanna Mervyn
Photo 3 in review by Sanna Mervyn

Marina P Soriano Realtor
13 reviews
2 weeks ago
New
I am always cleaning up and clearing out. I just found out that VV has a drive up and drop off. They will take your box out of the trunk no work at all on my part. The nice thing is the donations go toward the kidney foundation as this is the cause they support.

Reviews
Value Village

Google review summary
5
4
3
2
1
4.0
(1,840)
Reviews
All
donate64
deals43
brand37
organized33
+6
Sort by
Most relevant
Newest
Highest
Lowest

pumkin pie
5 reviews
If you just want to get rid of your stuff quickly, they have open arms. But if you’re looking to buy secondhand at a fair price, good luck!—most things are overpriced, basically a ripoff. They take donations from people and then jack up the … More

Scott Carswell
Local Guide·50 reviews·5 photos
2 weeks ago
New
You're the best. (From my 6yo son.)

Why are people crying about a public company profiting? Value village allows … More

Sanna Mervyn
Local Guide·27 reviews·24 photos
4 months ago
Staff is friendly and donation process was easy. Selection is limited, a lot of the houseware and kitchenware is very beat up but I still found a few things
Photo 1 in review by Sanna Mervyn
Photo 2 in review by Sanna Mervyn
Photo 3 in review by Sanna Mervyn

Marina P Soriano Realtor
13 reviews
2 weeks ago
New
I am always cleaning up and clearing out. I just found out that VV has a drive up and drop off. They will take your box out of the trunk no work at all on my part. The nice thing is the donations go toward the kidney foundation as this is the cause they support.
pumkin pie
5 reviews
just now
New
If you just want to get rid of your stuff quickly, they have open arms. But if you’re looking to buy secondhand at a fair price, good luck!—most things are overpriced, basically a ripoff. They take donations from people and then jack up the prices.

And that 20% off coupon they give you for donating? If you need to exchange something, they take it back. Of course no returns or refunds—only exchanges.

So when you swap for a different item, you end up paying full price. They took your donation, but the discount? Gone. Just disappeared. They take away your discount.

People, plase go to Goodwill or Salvation Army instead.