Valued Opinions Reviews 

804
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very easy to navigate and appreciate that it offers a fun way to earn extra income in their free time. Many people frequently highlight that the helpful customer service team resolves technical issues and queries very quickly and efficiently. Some reviewers were not happy with unexpected account suspensions and sudden disqualifications that frequently happen right after completing long surveys. Conversely, a small portion of people felt that support communication could be improved when trying to resolve these frustrating problems and account locks.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences with support vary significantly... See more

Website

Clients share ambiguous opinions on website experiences, as some reviewers praise the platform as a... See more

User experience

Reviewers mention ambiguous feedback about user_experience, as long-term users frequently enjoy interesting... See more

Response time

Customers had positive experiences with response_time, reporting timely and efficient support for any issues.... See more

Service

Users describe ambiguous interactions with service, highlighting a stark contrast in their experiences. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'd give it higher but for the fact that I'm getting much fewer surveys to participate in, and a company that I redeemed survey points through has been removed. However the response when notified of... See more

Rated 4 out of 5 stars

I had the frustration of completing a long survey & was about to Submit when a notice came up saying I didn't qualify. Of course this should have appeared at the start. I was very annoyed & told the... See more

Rated 4 out of 5 stars

I do enjoy doing the surveys and appreciate the points which go toward the gift card. Certainly helps with our low budget and rising costs. The only reason I have scored a 4 is at times it is difficul... See more

Rated 2 out of 5 stars

After many years of using Valued Opinions, there seems to be a change in their support when issues with surveys happen. My recent experience was to complete a survey, over 20 minutes and not be rewa... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Valued Opinions is a market Research panel that offers our valued members great rewards and gift vouchers in exchange for taking surveys. Getting started is easy - simply sign up and start earning today!


Contact info

3.4

Average

TrustScore 3.5 out of 5

804 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(804)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Faulty surveys punish respondents

Some surveys have faults in them. That's down to the survey clients rather than necessarily VO, but seldom do VO seem able to have those faults fixed. The survey clients seem to have a presumption of perfection, so that if we respondents give accurate, honest answers to faulty questions we suffer the punishment in terms of our repute within the clients' respondent profiles. Such a system creates an incentive for respondents to answer surveys not honestly but instead cynically, so the clients' presumption of perfection is actually undermining the quality of the data they collect, creating junk data.

An example: one survey I correctly gave gender: male, age range: 50-59, but at the end the "check" questions were female, age 55-59, and correctly answering them both as "no" meant I was tagged as giving false/unreliable answers and so have been blocked from a great many subsequent surveys by that client, all because of the inconsistency of the age ranges in *their* system, not my behaviour.

20 September 2023

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