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Written by the company
Vaillant er en af Europas førende producenter inden for innovativ opvarmnings- og varmtvandsproduktion. Vi tilbyder miljøvenlige, intelligente og energibesparende varmesystemer, der passer perfekt til både en- og flerfamiliehuse samt skræddersyede løsninger til industrien og erhvervslivet.
Vores omfattende produktprogram inkluderer fremtidssikrede og supereffektive varmeløsninger såsom gasfyr, jordvarmeanlæg, luft-til-vand varmepumper, luft-til-luft varmepumper, genvindingsanlæg, oliefyr, elkedler, varmtvandsbeholdere og avancerede styringssystemer. Derudover tilbyder vi et bredt udvalg af tilbehør og serviceydelser, der komplementerer vores produktsortiment.
Med hovedsæde i Remscheid, har Vaillant Group været en pioner inden for varmeindustrien siden 1874, og Vaillant A/S har betjent det danske marked med ekspertise og kvalitet siden 1961.
✓ Er du klar til at opgradere dit varmesystem? Kontakt os i dag for at få en skræddersyet løsning, der passer til dine behov.
✓ Besøg vores hjemmeside for at lære mere om vores produkter og tjenester.
✓ Lad os hjælpe dig med at skabe et mere energieffektivt hjem eller virksomhed.
Dybendalsvænget 3, 2630, Taastrup, Denmark
4.4
710 reviews
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Got the gas boiler serviced.
Good service and the job was carried out really quick, the same day I contacted them.
Reply from Vaillant Denmark
Hi Luis,
Thank you so much for your review, it means a lot to us!
We are very happy to hear we could provide quick and efficient service.
Best regards,
Vaillant
Reply from Vaillant Denmark
Hej Davide,
Thank you so much for taking the time to leave us a review!
We are very happy to hear you had a good experience with our service team.
Best regards,
Vaillant
What an awful company!!
I have just had a boiler installed and there is a manufacturing fault in the heat exchange water pouring in to it where the gas is - dangerous I'd say.
So for 5 DAYS I have no heating or hot water in the middle of December. Engineer spent 5 minutes in my house to tell me they don't carry the parts and would speak to his manager and left.
Customer service said the part is not in stock and they see if any engineers have one!! (They don't carry these parts). I was told I will get a call back in 24 hours. MY HOUSE MY FAMILY ARE FREEZING AND NO HOT WATER and no idea when this horrible situation will end. I will finish this email and will be seeking legal advise.
Reply from Vaillant Denmark
Hi Jules,
We are sorry to hear about your experience. We believe this review was meant for our colleagues in Vaillant UK (https://uk.trustpilot.com/review/www.vaillant.co.uk?stars=1)
We would really appreciate it if you could add your feedback in the correct profile so they are able to assist you in any way they can. We really hope you get the necessary help from them.
We wish you a happy holiday.
Best regards,
Vaillant Denmark
We booked an annual boiler service which should include a thorough inspection and cleaning of key components, including filters. If the filter was blocked within 30 days of having an annual services, it raises questions about the thoroughness of the initial service.
There was F75 Error Code: This error often indicates a problem with the water pressure sensor or pump. If debris was the cause, it should have been addressed during the service carried out 1-Nov 2024.
While not all systems come with a magnetic filter, it is a good recommendation for preventing debris build-up. However, the engineer should of suggested it during the service, it should have been noted and possibly addressed then, not wait until it broke down leaving my very elderly parents without hot water and no heating for two days.
The engineer which came out on 3 December to correct the issue, was very messy and water poured out everywhere on to the floor and furthermore lost the screws for the cover which is unacceptable. Professionalism and respect for the customer's home are basic expectations but not in this case.
Given these points, it seems reasonable to question the quality of the initial service. I initially asked for a refund but was refused as the service was carried out thoroughly, not to my surprise it wasn't. So basically they did not apologise. Very disappointed with the customer service we received. Will think about using them again.
Reply from Vaillant Denmark
Hi Kika,
We are sorry to hear about your experience during your annual boiler service. Unfortunately, we believe this review was meant for another one of our domains (Vaillant UK - https://uk.trustpilot.com/review/www.vaillant.co.uk?stars=1).
We would really appreciate it if you could add your feedback in the correct profile so they are able to assist you in any way they can. We really hope you get the necessary help from them.
Best regards,
Vaillant Denmark
Reply from Vaillant Denmark
Hej Thomas, tusinde tak for din anmeldelse.
Dejligt du er tilfreds med vores service.
Mvh Vaillant
Ken in renewables tech dept deserves a raise! Guided us slowly through what needed to be done. Patient and calm manner. Thank you for your help.
Reply from Vaillant Denmark
Hi Tom, thank you for you review.
We appreciate the feedback.
We wish you a pleasant day
Best, Vaillant
I had problems with my heat pump due to bad work performance from the electricians installing it. This was in Norway. The electrician were from another company. But Vaillant helped me to find the problems so the electrical company could come back and fix the problem. Vaillant has very good knowledge and service.
Svare telefon ikke.
Update:
I called back later in the day, and all my questions were answered by very friendly and professional people. I am not sure if I want to give the experience 3 or 4 stars, so I will give Vaillant the benefit of the doubt and go for 4. I still think it is very annoying that the answering machine goes straight to voicemail if it is busy. It makes we wonder if Vaillant will ever answer. It would be much nicer if it would just tell me it is busy and let me decide if I want to wait for 45 min or call back later. Than I would have been happy to give 5 stars.
Reply from Vaillant Denmark
Hej Rick.
Tak for din anmeldelse.
Jeg forstår ikke helt hvad du mener med, at vi ikke svarer telefonen.
Der sidder 4 mand i vores tekniske support og laver ikke andet end at svarer telefoner.
Hvis de er optaget bliver du bedt om at lægge en besked.
Du skal være meget velkommen til at ringe igen.
Med venlig hilsen
Frantz Broskov
Vaillant A/S
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