Nick (Engineer number 829) did a fantastic job when he came out to fix an issue with my heat pump. He was friendly, extremely thorough, and took the time to explain everything he was doing so I felt... See more
Company replied
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Review summary
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Reviews shaping this summary
Engineer arrived very early on time Very professional engineer who has done a very good job after replacing the fan and G10 gasket We love your Valiant service plan and recommend it to all as its... See more
Company replied
Professional service the company was quick to send an engineer that was respectful polite and arrived on time he repaired my mums boiler it’s now working perfectly infact she said better than befo... See more
Company replied
Engineer Lee arrived within 24 hours of my phone call to get my Vaillant air source boiler (temperature sensor) repaired so I had hot water again. He was friendly, cheerful and efficient. He patiently... See more
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Company details
Written by the company
With a proud tradition in the UK, Vaillant are a household name because of exemplary products and service. Vaillant operates with the ultimate aim of delivering greater warmth and comfort to your home.
Vaillant UK
Written by the company
- Comfort for your Home
- With a proud tradition in the UK, Vaillant are a household name because of exemplary products and service. Vaillant operates with the ultimate aim of delivering greater warmth and comfort to your home.
- A History of Excellence
- Vaillant are one of Europe’s leading heat technology manufacturers and innovators. Incorporating the finest German engineering with UK manufacturing for enhanced performance, quality and reliability.
- Smart Boilers
- Innovating and developing the latest technology such as vSMART, Vaillant boilers can be operated via your smart phone to achieve a perfect temperature wherever you are.
- Quiet Mark Accredited
- Vaillant is proud of the fact that our domestic boilers and renewable heat pump products have all been independently verified and judged to be one of the quietest products of their kind on the market, meaning our products not only perform to the highest standard but are as equally environmentally friendly.
Contact info
Nottingham Road, DE56 1JT, Belper, United Kingdom
- customercare@vaillant.com
- www.vaillant.co.uk
4.6
Excellent
23K reviews
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Good expansion of Knowledge on using…
Good expansion of Knowledge on using Vaillant systems to aid with fault finding in a quicker more efficient way going forward, thank you shah
16 June 2026
Unprompted review
Reply from Vaillant UK
We are so glad to hear our Vaillant systems training expanded your knowledge for quicker, more efficient fault finding. Thank you for your feedback.
Kind regards, Vaillant
Vaillant Training
Toby Collis was very good at explaining faults and lots of knowledge in why faults happen and how to repair them. Very useful day thank you!!
16 June 2026
Unprompted review
Reply from Vaillant UK
We appreciate your feedback. We're glad our team member provided clear explanations and helpful knowledge. Thank you for sharing.
Kind regards, Vaillant
Toby has been amazing
Toby has been amazing
Really knowledgeable guy and really good at explaining
Really enjoyed today and learnt too
Thank you Again Toby
16 June 2026
Unprompted review
Reply from Vaillant UK
We're so glad you had such a positive and informative experience. We appreciate your kind words and feedback.
Kind regards, Vaillant
Training day
Went for a training day on fault finding and our instructor for the day, Toby was great, learned a lot and very useful for the future.
16 June 2026
Unprompted review
Reply from Vaillant UK
We are so glad you found the training day valuable and useful. We appreciate your positive feedback.
Kind regards, Vaillant
Jonathon
Jonathon, engineer 268. Was very efficient and professional and fixed my problem very quickly
16 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your review, we are so pleased to hear about your positive experience with our engineer. We are proud of our team and appreciate you taking the time to share your feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Neil was very efficient
Neil was very efficient, polite, and a clean trades person. Fixed our boiler in timely fashion.
15 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your review, we are so pleased to hear about your positive experience with our engineer.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Quick and professional service
Quick and professional service. The engineer was very knowledgeable and helpful
15 June 2026
Unprompted review
Reply from Vaillant UK
We're so pleased you had a positive experience with our engineer.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Excellent service
Excellent service from Richard Hall. He phoned to let me know he was on the way and arrived on time. Richard identified the problem with my boiler straightaway (it needed a new circuit board) and carried out the repair quickly and competently. He ran several tests afterwards to ensure everything was running smoothly.
Richard was very professional and friendly and I am very pleased with the service I received.
15 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your 5* review. We're glad our engineer was professional, friendly, and resolved your boiler issue efficiently. We appreciate you sharing your feedback.
Kind regards, Vaillant
Thorough service
Clear explanations, thorough work, patience when asked for clarification, clear and nice, and clear advice about different aspects of boiler maintenance and insurance.
#538 engineer
15 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your review, we are so pleased to hear about your positive experience with our engineer. We are proud of our team and appreciate you taking the time to share your feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
The engineer was very professional
The engineer was very professional. He arrived on time and carried out the repair leaving the work area in a clean and tidy manner.
15 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your review, we are so pleased to hear about your positive experience with our engineer.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
I spoke to a Laureene yesterday in…
I spoke to a Laureene yesterday in customer care; she was extremely helpful. And also a lady of her word!
What a credit and asset to the company!
14 June 2026
Unprompted review
Reply from Vaillant UK
We are so glad to hear about your positive experience with our customer care team. We truly appreciate your kind words and feedback. Thank you for sharing.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Reply from Vaillant UK
Thank you for your review, we are so pleased to hear about your positive experience with our engineer. We are proud of our team and appreciate you taking the time to share your feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Great engineer went over and above
Great engineer went over and above, very pleased
13 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your review, we are so pleased to hear about your positive experience with our engineer.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Excellent service from the engineer…
Excellent service from the engineer very professional and and customer focused. Also Vaillant phone service excellent Thank you very much
13 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your kind feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
#508
#508 - Sam
Execellent service he was very proffessional with great communications and kind. Explained well about the situation and i feel the team is very luck to have him as a team member at Vailliant.
13 June 2026
Unprompted review
Reply from Vaillant UK
Thank you for your review, we are so pleased to hear about your positive experience with our engineer. We are proud of our team and appreciate you taking the time to share your feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Vaillant Repair
We rang Vaillant first thing in the morning and received an appointment same day.
The engineer rang us about an hour before he arrived and was very efficient, can't fault him.
Overall experience extremely good 👍
12 June 2026
Unprompted review
Reply from Vaillant UK
We're so pleased to hear about your excellent experience with our team and the efficient service you received. Thank you for your 5-star review.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
#338 Karl was exceptional !
#338 Karl was outstanding, Came & diagnosed the issue straight away. So pleasant and polite , will be asking for him again thank you so much
12 June 2026
Unprompted review
Reply from Vaillant UK
We're so pleased to hear our engineer provided such excellent service. Thank you for sharing your positive experience with us.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Reply from Vaillant UK
We are happy to hear that we exceeded your expectations. We appreciate your kind words.
Should you need to contact us in the future, all our contact details can be found here: https://www.vaillant.co.uk/contact/contact/
Kind regards, Vaillant
Very informative experience learning…
Very informative experience learning about heat pumps with Toby training in Bristol. Definitely worth attending the course.
12 June 2026
Unprompted review
Reply from Vaillant UK
We're so glad you found the heat pump training in Bristol informative and worthwhile. Thank you for your positive feedback, we've passed your kind comment onto Toby.
Kind regards, Vaillant
Very enjoyable relaxed course
Very enjoyable relaxed course, great knowledge from Toby, definitely recommend
12 June 2026
Unprompted review
Reply from Vaillant UK
We're glad you enjoyed the course and found the knowledge helpful. We've passed on your feedback to Toby, thanks again.
Kind regards, Vaillant
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