As a first time user, the overall customer service provided by Utility Gifts left a positive impression. Ordered Poorly Explained Movies (game) Lots of fun! Clever clues, and the wide selection of mo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed a housewarming present and was sick of scrolling the same ten gift ideas every site pushes. This place had stuff I hadn't seen before, properly quirky without being naff. Ordering was easy and... See more
Company replied
I went in store in Liverpool and really loved this shop, so full of gorgeous things so I am happy to find it online too. Really swift delivery and good quality cool gifts within the package. I love t... See more
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Excellent service, I purchased 2 pairs of sunglasses that I couldn’t find available from the manufacturer in the UK. Delivery was fast and well communicated , product was well packaged and sunglasses... See more
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Company details
Written by the company
At Utility we have a passion for finding the new, unique, quirky cool and very best in design for gifting and pure self indulgence. We pride ourselves on being different, offering our customers an original shopping experience and being the go-to place for designs people will love. We’re also independent – we have no big shareholders to answer to and each team member is highly valued as part of the Utility family. We hope this shows in the exceptional service we always strive to achieve. Thank you for supporting us and keeping it local! We've also got a furniture, lighting & homeware side of the business which can be found at utilitydesign.co.uk
Contact info
14A Compass West, Spindus Road, L192QR, Liverpool, United Kingdom
- 01514949412
- sales@utilitygift.co.uk
- www.utilitygift.co.uk
4.4
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Birthday Card
Easy site to navigate. Great Chris Kamara card (not seen in the shops) for a sports fan. Also quick delivery. Thank you.
9 February 2026
Unprompted review
I'm absolutely delighted with the…
I'm absolutely delighted with the teapot. It came well packaged and quick delivery. Thanks
5 February 2026
Unprompted review
Reply from Utility Gift Store
Hi Arlene - thank you so much for this review, it's really appreciated by us all. Enjoy your teapot!
Best wishes,
Richard
Very happy with this store,lovely…
Very happy with this store,lovely items.My order was received extremely well packed.It was obvious it was packed with care.Ordered before will order again
2 February 2026
Unprompted review
Reply from Utility Gift Store
Thank you so much for your lovely review! We’re really pleased to hear you were happy with both the items and the care taken with the packaging - our team always goes the extra mile to make sure orders arrive safely. It means a lot to know you’ve ordered with us before and plan to again. We truly appreciate your support and look forward to welcoming you back soon.
Best wishes,
Richard
Very disappointed with Utility Gift’s…
Very disappointed with Utility Gift’s return process and customer service.
There was no return form included in my order. I contacted them by email on January 16th and again through their website on January 19th to arrange a return, and I have received no response at all.
Despite following all the instructions on their website, there has been zero communication. They advertise “hassle-free returns”, but my experience has been the exact opposite.
Poor customer support and unacceptable handling of a simple return request. I would not recommend this store.
My order number is 2000044683 .
Please, just send me instructions on how to proceed with the return. That’s all I’m asking! You can find my email address through my order number.
16 January 2026
Unprompted review
Reply from Utility Gift Store
We’re very sorry to read this and sincerely apologise for the frustration caused - this is certainly not the level of service we aim to provide.
Like many companies we don't include return forms in packages to save on unnecessary paper resource but we take all return requests seriously, so we’re investigating this as a priority. Unfortunately, we’re currently unable to locate an order under the name used in this review, and we can’t find any matching correspondence in our system.
Because of this, we’ve asked Trustpilot to help us obtain further information so we can identify the order and resolve this properly. We genuinely want to help and ensure your return is handled as quickly and smoothly as possible.
If you see this response, we would really appreciate it if you could contact us directly with your order number or the email address used to place the order, so we can assist you without delay.
Once again, we’re very sorry for the inconvenience and disappointment caused, and we hope to have the opportunity to put this right.
Richard
Edited response. Thank you. Since you have now provided your order we have looked through all our email from you as well as spam folder and can't find any requests about returning this? However, Chloe has called you and left a voicemail. She has also emailed you via the email address on the order. If you could please call on 0151 494 9412 and ask to speak with Chloe to discuss this as the email address on the order maybe different to that you are using or it may have been entered incorrectly?
First class company
First class company to deal with. Easy ordering, excellent comunication and very speedy comminication.
20 January 2026
Unprompted review
Reply from Utility Gift Store
Hello and thank you for your kind feedback. We’re delighted to hear you found the ordering process easy and our communication clear and speedy. It was a pleasure to assist you, and we hope to welcome you back again soon.
Best wishes,
Richard
Great service!
The team at Utility kept me updated with my ordered and shipped it fast in a very secure package. Impressed, will order again for future gifts!
30 December 2025
Unprompted review
Reply from Utility Gift Store
Thank you Annie for these kind words, it's really appreciated by us all here.
Happy New Year!
Richard
Great gift options
Great gift options and prompt delivery! Definitely recommend!
17 December 2025
Unprompted review
Prompt and as expected
23 December 2025
Unprompted review
I ordered just after the last…
I ordered just after the last guaranteed for Xmas delivery and yet it still arrived before the day. Fantastic products and great service.
23 December 2025
Unprompted review
Easy to order and arrive exactly when…
Easy to order and arrive exactly when it said it would. Happy with my purchase.
18 December 2025
Unprompted review
Reply from Utility Gift Store
Thank you Kara for this review - its really appreciated by us all.
Best wishes,
Richard
What a joy to deal with such a great…
What a joy to deal with such a great company, they really did impress me with how they deal with an order. It is quick, efficient and they communicate well. The only negative is that I ordered plates as a present (found they were cheaper at Utility than other places!) but I undid them to check they were ok and. they did leave 2 prices on, just saying!
12 December 2025
Unprompted review
Reply from Utility Gift Store
Hello Tessa and thank you for this review - but point taken. We will discuss this with the warehouse to ensure all prices are removed - as they should be - on packing.
Best wishes and enjoy the rest of the weekend.
Richard.
Easy ordering process.
Easy ordering process.
Prompt delivery.
Query answered quickly.
6 December 2025
Unprompted review
Reply from Utility Gift Store
Thank you Julie for this lovely review.
Enjoy the rest of your weekend!
Best wishes, Richard
paying extra for next day delivery
From Utilitygifts.co.uk i ordered 4 gifts on 3/12/25 i paid extra for next day delivery.My order never arrived yesterday 4/12/25 so i phoned Utility gifts and spoke to Chloe who told me although i'd paid extra for next day delivery as advertised on their website she could'nt promise i'd get it next day.Astonished by our conversation surely this should be looked at by Trading standards authority.
4 December 2025
Unprompted review
Reply from Utility Gift Store
Hello John - please accept apologies. I can see you purchased 3 greetings cards on 3rd December at 11.43am and they were delivered by DPD on 5th. We were waiting for stock to arrive so the dispatched missed the cut off for next day delivery at 12noon. I understand you spoke to Chloe and she did try to explain this.
Best wishes,
Richard
First time ordering
Was a bit unsure as had never placed an order with utility gift before but they had a Jelly Cat that I needed for a gift and couldn’t get elsewhere so tried it. Great service item arrived quickly.
17 November 2025
Unprompted review
Reply from Utility Gift Store
Thanks you Amanda for this review, it's truly appreciated by us all here.
Best wishes,
Richard
Found the gift online after searching…
Found the gift online after searching everywhere for a specific Jellycat!
Very quick despatch and delivery.
Definitely recommend
17 November 2025
Unprompted review
Reply from Utility Gift Store
Thank you Nicola for this review. It's a lovely end to our day!
Best wishes,
Richard
Gift card was not redeemable in-store…
Gift card was not redeemable in-store and I feel this wasn’t made clear enough, so I wasted a lot of time. Ended up buying the same product online but with added delivery fee, making it more expensive. Happy with the product, though.
27 November 2025
Unprompted review
Reply from Utility Gift Store
Hello Graeme - I'm sorry to read this. I will request further information from you via Trustpilot to resolve this.
Best wishes
Richard
Great selection of products
Great selection of products, competitive price and dispatched quickly.
10 November 2025
Unprompted review
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