My receptionist I got from Utilita was PURE PROFESSIONAL & she DONE what she Promised? & Got my top up electric meter up & going after I had problems entering my top up vouchers that were worth £50 &... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Utilita customer service was very helpful. It was nice to speak to an actual person rather than have to request help online. I wasn't happy with the new app and couldn't access the information I wante... See more
Company replied
I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and... See more
Company replied
Maria was absolutely brilliant start to finish, so friendly and helpful. Definitely a better experience than I’ve had with other agents! Really attentive and made sure everything was up to date on my... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
112K reviews
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Great service
Agent was very friendly and professional. Resolved my query immediately updated all relevant records that had been missed by the previous agent ... only gripe is the ivr taking 4 mins to get to the que but that's not the agents issue
10 August 2026
Unprompted review
Reply from Utilita
Hello Daniel,
We're so pleased to hear that our agent was able to resolve your query promptly and professionally, and update your records. We understand your frustration with the IVR wait time and are always looking for ways to improve the customer experience.
Thanks,
Ben
Man I spoke to was friendly and helpful…
Man I spoke to was friendly and helpful xx helped me get bk on my app and make a payment with no issues
10 August 2026
Unprompted review
Reply from Utilita
Hello Brooke,
We're so glad to hear that our team member was friendly and helpful in assisting you with your app and payment. Thank you for your wonderful feedback!
Thanks,
Ben
Still an awful company
Still an awful company. My smart meter simply doesn't work, so even in the app, my credit isn't updated regularly so I never get any notification whether or not I'm running out. Often come home to find my electric or gas has been off since 10am
10 August 2026
Unprompted review
Reply from Utilita
Hello Jodie,
I am sorry to hear of your issues with your IHD and the app. I have tried to call on 10/08/2026 at 15:24 to offer my assistance, however, I was not able to reach you and left a voicemail. I will try again tomorrow.
EDIT:
I have tried to call again on 11/08/2026 at 12:06 to offer my assistance, however I was not able to get through and did not have the option of a voicemail. I will try again at a later date
EDIT:
I have tried to call again on 12/08/2026 at 15:39 to offer my assistance, however, I was not able to get through and left a voicemail. If you still wish to speak with us regarding your issue, please don't hesitate to contact us via live chat or by calling our customer service line.
Thanks,
Ben
I would have given 5 stars when I had…
I would have given 5 stars when I had the old system with the key and card top up now they "improved it" with the new smart meter bs I have had nothing but problems... even after they came to fix it I told the guy who came both meters needed fixing he fixed one and said the other would auto update.. it did not it only fixed the one he worked.. Will move to another service at this rate..
27 July 2026
Reply from Utilita
Hello Asjad,
I am sorry to hear of the issues you have faced with meter communications. I have tried to call on 10/08/2026 at 15:05 to offer my assistance, however, I was not able to get through and left a voicemail. I will try again tomorrow.
Thanks,
Ben
Reply from Utilita
Hi Charmaine
Thank you for your wonderful review! We are so pleased that you had a great experience with us. Your positive feedback is truly appreciated.
Jacob
Worst company ever..I signed up on the…
Worst company ever..I signed up on the 6th of this month they turned off my electricity and didn't know until I woke up..now iv tried topping up they took the 20 out of my bank yet utilita said it was unsuccessful so Monday morimg I'm going back to British gas
6 August 2026
Unprompted review
Reply from Utilita
Hello Sandra,
Thank you for taking the time to speak with me this morning. As discussed on our call, I am sorry for the service received from previous agents and I will investigate to ensure we received the top ups made. As you have now left supply with us, if these have been received I will request a refund to be raised for you.
Thanks,
Ben
Can not fault them in the slightest
Can not fault them in the slightest, professional, easy to talk too and very friendly
10 July 2026
Reply from Utilita
Hi
Thank you for your wonderful feedback! We're so pleased that you had such a positive experience with us.
Jacob
When I called the smart meter cards was…
When I called the smart meter cards was said to sent out straight away, as the previous person I spoken to did not even send so I got fed up with waiting.
7 August 2026
Reply from Utilita
Hi Pamela
We understand your frustration regarding the delay in receiving your cards. We're working hard to make sure that our customers only need to ask once when they need help and we're very sorry that didn't happen for you. We're glad that the second advisor you spoke to provided such a great experience.
Jacob
The lady was good at pointing out the…
The lady was good at pointing out the immediate solution nevertheless I think the problem is not fully solved to my knowledge.
I will have a better answer upon the next recharge whether it would need manual intervention as in me calling the company or it automatically credits the display box as it had been successfully via Apple Pay until the last 2/3 transactions which were eventually sorted via phone calls .
So it’s a game of wait n see !!!
5 August 2026
Reply from Utilita
Hi Anuj
We appreciate you sharing your experience and feedback. We understand your concern regarding the recurring payment interruptions. If there are any future issues please let us know. We're very happy we could provide a solution when these issues have occurred. Thank you for your wonderful feedback and 5-star review.
Jacob
This company took over my energy supply…
This company took over my energy supply without my permission, and I cannot reinstate it with my previous supplier because Utilita keeps blocking the request. i have phoned dozens of time to no avail.
7 July 2026
Reply from Utilita
Hello Vera,
I am sorry to hear that you have had these issues with switching. I have now raised a marker on your account that will ensure your switch goes ahead as planned. I have tried to call on 10/08/2026 at 09:56 to offer my assistance, however, I was not able to get through and left a message. I will try to reach you again later on today.
EDIT:
I have tried to call again on 10/08/2026 at 15:27 to offer my assistance, however, I was not able to get through and left a message. If you require any further assistance, please don't hesitate to get in touch via live chat or calling our customer service line
Thanks,
Ben
Their customer service team are…
Their customer service team are fantastic! They are extrenely helpful, polite and professional.... I never have a problem with them as they always sort any queries there and then on the phone. Once I had a problem topping up, my husband was very ill and they extended the credit until we could sort it out.... would never leave these guys and I've been with them for 10/11 years
30 July 2026
Unprompted review
Reply from Utilita
Hi Sarah
We are absolutely delighted to hear about your fantastic experiences with our customer service team over the past decade! It's wonderful to know they've consistently been helpful, polite, and professional, resolving your queries efficiently. We truly appreciate you sharing how we were able to support you during a difficult time.
Jacob
Reply from Utilita
Hi Deborah
We are so glad to hear that you found our service easy to use! Your positive feedback means a lot.
Jacob
Issue resolved
The agent called back exactly when promised and fully resolved my issue.
8 August 2026
Unprompted review
Reply from Utilita
Hi Olena
We are pleased to hear that our agent called back exactly when promised and fully resolved your issue. Thank you for your wonderful feedback!
Jacob
Fantastic
Ian and luke where clean, tidy, and had great communication. just all round brilliant guys. Installation was fast and easy to understand. Saved me so much trouble with my meters. Thank you fellas!
7 August 2026
Reply from Utilita
Hi Roo
We are so pleased about your positive experience with Ian and Luke. It's wonderful that the installation was fast and easy. Thank you for sharing your kind words!
Jacob
Winning £50 in the jackpot draw made my…
Winning £50 in the jackpot draw made my day, what a lovely suprise and boost to my electric account.
Thankyou.
5 August 2026
Reply from Utilita
Hi Jayne
We are very happy about your win in the jackpot draw! What a fantastic surprise and a great boost for you. Thank you for sharing your wonderful feedback with us.
Jacob
I was delighted to win £50 of free…
I was delighted to win £50 of free electricity in the Jackpot draw. The prize was credited directly to my meter quickly and without any hassle, making the whole process simple and convenient. A great surprise and a fantastic customer experience thank you!
6 August 2026
Reply from Utilita
Hi Francis
We're very pleased about your delightful win in the Jackpot draw! Thank you for sharing your fantastic experience!
Jacob
had a very disappointing experience…
had a very disappointing experience with Utilita Energy. Their customer service was unhelpful, and it was difficult to get clear answers to my questions. I experienced delays in resolving my issue, and communication was poor throughout. I expected a much better level of service from an energy supplier. Overall, I found the company unreliable and frustrating to deal with, and I would not recommend Utilita Energy based on my experience.
7 August 2026
Unprompted review
Reply from Utilita
Hello Hamdi,
I am sorry to hear of this experience. I have tried to call on 10/08/2026 at 10:13 to offer my assistance, however, I was not able to reach you and left a voicemail. I will try to reach you again later on today.
EDIT:
I have tried to call again on 10/08/2026 at 15:31 to offer my assistance, however, I was not able to reach you and left a voicemail. I will try to reach you again tomorrow.
EDIT:
Thank you for taking the time to speak with me today. As discussed on our call, I am sorry for the disappointing level of service, I have investigated and now rectified the billing issue.
Thanks,
Ben
Bad energy company my mum topped up via…
Bad energy company my mum topped up via pre payment £120 but never put on to the meter and switched off my elderly parents electricity. I dad could not use chair lift to get to use the toilet Absolutely disgusting how they have been treated by this company never gave them any compensation Just said sorry not good enough to treat OAP like this
17 June 2026
Unprompted review
Reply from Utilita
Good Morning,
Thank you for taking the time to speak with me this morning. As discussed on the call I am sorry that the supply disconnected following the failed top ups. I am pleased to see that the credit has since gone on and the supply has been restored.
As advised, if you ever decide that switching to a bill would be suitable, meaning your supply would not disconnect and you would receive a bill at the end of each month for the energy used, please don't hesitate to get in touch and we can arrange for this.
Thanks,
Ben
I would like to express my sincere…
I would like to express my sincere appreciation for Viandaat Utilita . She provided outstanding customer service from start to finish. She was professional,patient 'kind and took time to explain everything clearly. She listened carefully to my concerns and resolved my issues efficiently making the whole experience stress -free.
It's rare to receive such excellent service Vianda is a real credit to Utilita.
Thank you again for going above and beyond to help me.
I truly appreciate your kindness and dedication.
7 August 2026
Unprompted review
Reply from Utilita
Hi Ka
Thank you for taking the time to share such positive feedback. We're so pleased that our team member provided you with outstanding customer service, making your experience stress-free.
Jacob
Never had any problem at all with…
Never had any problem at all with electricity and gas ⛽
6 August 2026
Reply from Utilita
Hello Vicki,
We're glad to hear you haven't experienced any issues with our electricity and gas services. We appreciate your feedback.
Thanks,
Ben
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