Easy so far. Just did the procedure. Not sure if there will be problems later. Usually, there are none. Haven't had a bad experience with Uswitch. Yet. Just discovered that the new energy c... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Used Uswitch now for my energy, broadband and mobile sim only deals and saved a small fortune overall, as well as added bonuses like cashback and vouchers for Amazon! If, like me, you stress a bit... See more
I was kept informed at every stage of the switching process: right from start to finish. A great engineer came and fitted the equipment as planned. I'm happy with my new, fast, full fibre broadband... See more
App is easy to use and have given sessions of free electricity which I found useful. Also it is easy to track how much utilities I have used and the readings are very near the bill that I have every m... See more
Company details
About Uswitch
Written by the company
For over 20 years, Uswitch has been providing simple, fast switching services to help customers save money. With energy deals unavailable at the moment, this is a difficult time for everyone - but we're still supporting customers in any way we can. Find out what you can do to manage your energy costs here.
You can also compare broadband and mobile deals along with car insurance, loans, mortgages and credit cards.
Contact info
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- customerservices@Uswitch.com
- www.uswitch.com
4.7
Excellent
37K reviews
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Very easy to switch
17 April 2026
Unprompted review
It was simple
17 April 2026
Quick & easy
17 April 2026
Straightforward and easy
17 April 2026
Quick and easy to use
Quick and easy to use, got a cheap Dual Fuel deal with just a few clicks
17 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Uswitch
Dear David,
Thank you so much for taking the time to share your review with us. I completely understand that you’d like a bit more time to get the full picture before giving a final opinion, that’s absolutely fine.
Once you’ve had the chance to fully experience our service, we’d really appreciate it if you could let us know, I’ve also reached out to you via email to see how we can make your experience even better moving forward.
Your feedback truly helps us improve and ensures we continue providing the best possible experience for all our customers.
Rajaa
Customer Operations Executive
Early days but seems positive and simple
Easy so far. Just did the procedure. Not sure if there will be problems later. Usually, there are none. Haven't had a bad experience with Uswitch. Yet.
Just discovered that the new energy company prefers to use mobile numbers for customers accounts. I have no mobile. I'll have to call the helpline later,
when I have time.
Called helpline. Lack of mobile blocks me from using new energy company. Wish that this was made clearer on Uswitch. Will try another energy company.
17 April 2026
Reply from Uswitch
Dear J Evans,
Thank you so much for sharing your feedback. I completely understand your concern about being asked to provide a mobile number when switching to Fuse Energy. At the moment, Fuse Energy requires a mobile number to complete the switch, and unfortunately, landline numbers can’t be used for this process.
That said, I do understand your concerns, and I’ve personally reached out to you via email to provide a bit more information and offer any additional support you might need.
Thank you again for bringing this to our attention; your feedback really helps us improve the experience for all customers.
Rajaa
Customer Operations Executive
BRILLOPADS!!!
17 April 2026
Really easy and quick to switch
Really easy and quick to switch - will use this service again.
17 April 2026
Very quick and easy to do
Very quick and easy to do. Website had simple layout and easy to compare options.
17 April 2026
switching energy suppliers…
Things like switching energy suppliers can be confusing and time consuming but doing it on here was so easy and straight forward. Thank You
17 April 2026
Really easy!
16 April 2026
Uswitch showed one price but then...
The Uswitch webpage showed one price of £25 but when I saw the order confirmation it was £39. I felt tricked. It was sorted in the end by them applying a discount but this was a poor start and bad first impression of a company I haven't heard of until a few days ago. Seems to have been a mistake on YouFibre's end but Uswitch has to ensure their partnerships are solid hence the 3 stars.
16 April 2026
Unprompted review
Reply from Uswitch
Dear Jay,
I’m really sorry to hear there’s been a discrepancy with your chosen broadband deal. That’s certainly not the experience we want any of our customers to have, and I completely understand how concerning this must feel.
I’d like to reassure you that using our services is absolutely not a scam, all pricing and deal information shown on our site comes directly from our trusted providers. We work hard to make sure the details you see are accurate and up to date.
We’d love the chance to look into this further and make things right for you. I have requested for further information from you so we can investigate this right away and ensure it’s resolved as quickly as possible.
If you prefer reaching out directly, please feel free to email us directly at customerservices@uswitch.com
Thank you for bringing this to our attention, we truly appreciate your patience and understanding while we get this sorted.
Rajaa
Customer Operations Executive
Easy to use and follow
16 April 2026
Uswitch has been very useful and saved…
Uswitch has been very useful and saved me a bit of money, not loads but it all helps.
16 April 2026
Easy to navigate through the switching
16 April 2026
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