uShip Reviews 

12,546
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting that items arrive on time and are handled with care. Many people appreciate the platform's ease of use, which allows them to efficiently find and select suitable shippers. Reviewers frequently highlight the professionalism and excellent communication from the drivers and staff throughout the shipping process. However, some customers also noted issues with pricing, finding quotes to be unexpectedly high or subject to additional charges. A few other people also felt that communication from transporters regarding schedules could be inconsistent, leading to delays or uncertainty. There were occasional reports of damaged items upon delivery or unprofessional service from certain carriers.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising timely pickups and deliveries, often... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and a willingness to use... See more

Staff

Users describe positive interactions with staff, frequently praising drivers and shippers for their... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding competitive or reasonable... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process easy to use from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The actual delivery experience at the end was great with the shipper we ended up picking. His pricing was very fair and he did what he said he’d do! He gets 5 stars on his own. The only reason I’m giv... See more

Rated 4 out of 5 stars

The furniture delivered seemed to have been handled well. The price was fine and delivery was fairly quick. Decent service and no complaints other than the driver didn't want to fill out a 1099 which... See more

Rated 5 out of 5 stars

Shipped a single pallet from Texas to Indiana. Competitive price, delivered sooner than quoted and pickup was quick and friendly. I seldom ship anything, but if I need to again I will definitely use... See more

Rated 5 out of 5 stars

Enough interested shippers responded to make a choice, gave me ability to offer price vs auction. This was effective. Unfortunately I selected a poor shipper, although he had good reviews. Happily ush... See more


Company details

  1. Shipping Service
  2. Auto Market
  3. Logistics Service
  4. Moving Company
  5. Vehicle Shipping Agent

Written by the company

uShip is the world’s first and largest shipping marketplace. Easily connect with trusted shipping companies for vehicles, furniture, freight, and more. Get instant quotes, compare options, and book hassle-free with uShip.

uShip

Written by the company

We're committed to making shipping simple!
People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance. Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount. Every 30 seconds a new shipment is listed on uShip worldwide. So, what are you shipping?

Ship with Confidence Guarantee

When you ship with uShip, you're backed by uShip's Ship with Confidence Guarantee that covers payment disputes and cases of damaged, missing, or stolen shipments.

When you ship with uShip, you're backed by uShip's Ship with Confidence Guarantee that covers payment disputes and cases of damaged, missing, or stolen shipments.
Sometimes things happen, and hopefully, your shipment was covered by the uShip Protection Plan, but we realize that's not always the case. So we created the Ship with Confidence Guarantee for payment disputes and cases of damaged, missing, or stolen shipments. If you follow our Safe Shipping Guide to ensure that your shipment is delivered safely, then you may be compensated you up to $500 in the rare case of damage or loss. The uShip Support Team is also here to help mediate disputes between you and your chosen service provider should the need arise. Learn more about uShip's Ship with Confidence Guarantee at: https://help.uship.com/hc/en-us/articles/207061137-Ship-with-Confidence-Guarantee

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(12,546)

481 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

uShip Experience Has Predominently Been Good With Some Bad

uShip is a middleman, that connects people who need something shipped with drivers who look for loads in their area. I have used them multiple times.
Several times their shippers have left me hanging, not showing up or even using a truck being transported to haul other loads for other uShip customers. However, most of the time and most recently the shipper performed exactly as promised and exactly as expected. I would use them again, and probably will, as other trucking companies have let me down several times too. With uShip you can communicate with the driver, see their feedback and their cancellations, even ask to see their insurance to know your load is covered.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

pnslogistic201212 left us in the lurch


pnslogistic201212 left us in the lurch. Shipper lost all the hardware required for the very expensive bed he picked up in New Orleans and delivered to Maine. Told us his truck broke down delaying delivery and then when he arrived stated that he DID get the hardware, but must have left it in broken truck. ZERO proactive communication from this shipper, ALWAYS us chasing him. He promised to mail the hardware, but 3 weeks after delivery, still no hardware & HE HAS STOPPED RESPONDING to our texts asking for completed service we paid him for.

5 March 2026
Unprompted review
uShip logo

Reply from uShip

Hi Shauna,

Thank you for your message. We’re sorry to hear about your experience. 

If you haven’t already done so, please consider leaving feedback for your provider on our marketplace. The Trustpilot page is intended for reviews of the uShip platform as a whole, rather than for individual transport service providers.

Feel free to email us at support@uship.com if you still need assistance and we'll be happy to assist you.

uShip Team

Rated 5 out of 5 stars

Third Time Using uShip. Great every time.

uShip always does me right. This time they picked up an SUV in Syracuse and drove it to Minnesota during a huge blizzard. The vehicle arrived in perfect condition and it took them only 45 hours despite the weather. Very professional and great communication/updates along the way.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

EASY and EFFECTIVE

I really appreciate the ability to see the bids for whatever I am trying to ship, or receive, and can use trusted shippers to deliver the things I want safely.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Shipped framed art work and a statue…

We shipped framed art work and a statue. Personalized service from shipper as well as periodic texts made the shipping process a pleasure. He was careful in wrapping and protecting the art. Everything arrived on time and in good condition.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy and smooth process

My boss recently used uShip to find a shipper to deliver a travel trailer to her location. After picking one of the offers based on the vetting and information provided on the website, she was paired with an excellent shipper. The whole process was easy, smooth, and worth every cent. I strongly recommend uShip. Ensure to read about each shipper... to enable you make informed decision.

7 March 2026
Unprompted review
Rated 3 out of 5 stars

Fees are high

Fees are high , difficult to get in touch with anyone , need 24/7 customer service for the kind of fees being paid

4 March 2026
Unprompted review
uShip logo

Reply from uShip

Hello Steve, thank you for providing this feedback regarding the fees and customer support availability. I understand your concern for 24/7 support and will pass this feedback along to the appropriate teams for the future. Please do not hesitate to reach out to support if you need anything else. Kind Regards,

Rated 5 out of 5 stars

Excellent

Excellent! Great experience overall, especially if you are not in a rush situation.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Vermillion Trucker

The carrier, Vermillion Trucker, was very friendly and professional. My set of sailboat cushions was delivered to my fellow sailor and buyer in Maine without issues.

15 February 2026
Unprompted review

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