UserGuiding Reviews 5

This company is not very trustworthy and does not allow you to leave the subscriptions. Be very careful. Our company contracted with there company for the use of UserGuiding. We never fully implemented the system and the person that contracted has since left our company. The email that was used as admin was the person that left who incidentally did not have authorization to contract a subscription. Since we do not use UserGuiding the subscription never came up to notify that it was auto renewing. We missed the renewal cancelation by 10 days. Now they are requiring we stay the whole year and will not refund our money even though that have evidence that we do not use the product. DO NOT USE THIS COMPANY. THEY HAVE VERY BAD ETHICS!

UserGuiding makes user onboarding simple with its no-code setup and customizable guides, making it easy to improve engagement and product adoption.

Good product to use! We switched from Stonly to continue with Userguiding, and loving it so far.

We have used Userguiding to provide in-app tutorials / onboardings of the software, which saves us time on having to provide live trainings. It's also proven useful for sharing product updates and collecting NPS data.

Initially there was some miscommunication but UG resolved this matter fairly.

UserGuiding has become an essential companion in our daily operations. With its intuitively organized layout and smooth navigation, it's user-friendly from the get-go. The broad range of integrations ensures an effortless blend into our ever-expanding technology ecosystem. What truly sets UserGuiding apart is their unwavering commitment to growth and refinement, reflecting a genuine concern for user satisfaction. Their supportive team elevates the overall experience, making it a valuable tool for anyone aiming to boost product onboarding, management, and user experience, all while achieving optimum results.

Dislikes about UserGuiding?
One area for improvement in UserGuiding could be the provision of a more comprehensive data set. Enhanced data could assist in more effective decision-making, enabling better understanding and strategizing of positioning, messaging, flows, and more throughout the various stages of the tool's utilization.