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USENEXT Reviews 4,737

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Service provider to access usenet. One year subscription is worth the price. If you don’t actively quit the contract you are trapped for one year by a single in advance payment.

Company replied

Rated 5 out of 5 stars

I have been using USENEXT for more than 10 years, and I am still very satisfied with the service. The platform is reliable, easy to use, and always works as promised. Over the years, I have had a... See more

Company replied

Rated 5 out of 5 stars

Almost always works smoothly. Not sure if it's my imagination but occasionally feels like there are fewer choices in English than there used to be if I am looking for old TV episodes of shows original... See more

Company replied

Rated 5 out of 5 stars

I have been with USENEXT for over 10 years, always satisfied with the site and the staff are always very helpful. How ever like so many thing's since COVID they like to correspond via email which is f... See more

Company replied

Company details

  1. Internet Service Provider

Written by the company

USENEXT ist einer der führenden Anbieter für den Zugang in das Usenet. Seit Jahren bieten wir Leistung, die begeistert. USENEXT ist ein Service der: Aviteo GmbH Josephspitalstraße 15 80331 München

garantiert kostenlose Testphase

Teste USENEXT und das Usenet kostenfrei und mach dir dein eigenes Bild von unserem Service!

Während der mindestens 14tägigen Testphase kannst du deinen Account jederzeit und unkompliziert kündigen und trotzdem noch die komplette Zeit USENEXT ausprobieren.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Always on

Always on, speedy downloads, usually finds what I am looking for.

14 April 2025
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Reply from USENEXT

Hello, we are really glad about your review and have fun with your access!

Rated 5 out of 5 stars

Always on line

Good Connection every time.

6 April 2025
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Reply from USENEXT

Hello Gebroj, many thanks for your good review :) we are really happy about it!

Rated 1 out of 5 stars

Signed up for a 1 month trial...got scammed

Signed up for a 1 month trial. Which rolled into an annual product. Tried to cancel, wouldnt let me. Sent enforcement agents to collect 130 Euro. Had to pay it. So now i have a year long account agreement with them for 30gb a month, I mean seriously what a terrible product. I wouldnt mind so much if it was unlimited. But 30gb i'll use in 20 minutes.

1 April 2024
Unprompted review
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Reply from USENEXT

Hello Dave, we inform you during registration and after it also via e-mail about the Terms and Conditions and how your subscription starts and will be extended. We also inform you clearly, that the free trial will be extended and with which plan. During the free trial you can change your future plan or cancel anytime.
It is really unfortunate if a customer has not paid his bill. We inform our customers several times in this case and give every possibility to settle the payment. After a certain time (months!) the open invoice will be forwarded to a collecting company.
We are sure, that our customer service has already canceled your contract to the next possible time.
You can also change your plan anytime if you want more data volume. just simply visit our website and log in into your member area.

Rated 2 out of 5 stars

Cancelation over the…

Hi have checked email and spam folders and still nothing from you and its been 96hrs.
Thanks Paul

21 November 2023
Unprompted review
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Reply from USENEXT

Hello Paul, our Team answer your inquiries normally in 48 hours. You can also reach us per phone in our opening times.
Please check your inbox or your spam box for the confirmation of your cancellation. This has been sent you already several times. You can also give our customer service another e-mail address to forward you these confirmations.

Rated 1 out of 5 stars

scam with free trail my login isnt even…

scam with free trail my login isnt even possible ?
my case is no by my lawyer....

30 May 2023
Unprompted review
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Reply from USENEXT

Hello, unfortunately we can not see any try or message to solve any technical problem from your side. We were sadly not informed that you are not able to use your access.
Have you already tried to reset your password?
Is your invoice paid?
Our Customer Service is happy to help you!

Rated 1 out of 5 stars

Company ripped me off with free trial

Company ripped me off with free trial. I didn't even use the software after I tried it once for an hour and saw that it kind of sucked. They have sent me to some German Collection agency because I wasn't interested in paying for something that I didn't use and have no interest in, because it sucked. I contacted them by email immediately upon receiving the invoice for the trial I thought was canceled, to cancel the trial again, but they refused to cancel it and want me to pay anyways. To pay for absolutely nothing. If this is how they treat their customers, nobody I know ever wants to be one. Will be passing my recommendation on to all those who come to me for my IT knowledge.

LOL
The company keeps replying to this saying that even though I did NOT use it, they still want their money. Money for nothing. So a rip off. They have not collected money, I am not asking for a refund for something I bought. They are demanding that I pay for something that I NEVER USED. It cost them $0.0 but they demand over $100 for nothing. What a scam!

Do not give them any of your money. There are many free usenet services, and there are much better places to go for your needs. Just do some searching online and asking around and you'll find a much better solution. They might have been a great option a decade ago or more. I actually used their service many years ago and it was fine. I even happily paid them some money to upgrade my free service back in the day. NEVER AGAIN.
I urge you, if you are reading this, share this information and save everyone you know from getting ripped off by this German Scam artist.

3 April 2023
Unprompted review
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Reply from USENEXT

Hello Mike, during the free trial it is possible to cancel your account any time, if you did not like our service. As you have accepted it during registration, the free trial will be renewed with a yearly plan as confirmed. Our apologies that you were not able to clear it with us during the free trial and your trial has been extended. Unfortunately we were contacted just after the extension. You can find it all in the Terms and Conditions, which you have received after registering to our service.

Rated 1 out of 5 stars

UseNext - they are just sharks!

Have been a UK based UseNext user for more than 10 years. Recently they revised application code necessitating that I make personal changes to my Win 11 OS. This failed to work for me, so I cancelled DD, as application was inaccessible. They then set Debt Collectors on me, which I paid most reluctantly, just to get rid of this service. DO NOT USE!!!, BE WARNED THEY ARE JUST SHARKS...NO CONCEPT OF CUSTOMER LOYALTY & NO INTEREST IN ANYTHING BUT TAKING YOUR MONEY....!

27 January 2023
Unprompted review
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Reply from USENEXT

Thank you for your rating.
We checked your account and saw that you never contacted us for help with this Win 11 problem. So sadly we never had a chance to help you. Regarding your cancellation: You cancelled your account 14 days after the renewal and withdraw the payment. We tried to contact you many times via email, but didn't get a response from you. Therefor, we had no other choice as to get a collection agency involve. We are very sorry to have lost you as a customer after such a long time, and want to try to work things out. We would like to ask you to contact our support via email or phone to try to come to a solution that works for both of us.

Rated 5 out of 5 stars

Usenet user for about 20 years and…

I've used Usenet for about 20 years and it has worked well with no problems. They used to offer their own software but changed from this a few years ago. They gave links to alternative newsreaders which never seemed so good. Although they have a fantastic selection of newsgroups on their servers with fast access I've found I use the facility very little over the past two years so have finally decided to cancel my account.
I've always found Usenet a professional and a reliable portal into the Usenet service and would recommend them to others.

7 December 2022
Unprompted review
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Reply from USENEXT

Hello Jeff, we thank you for your review, we really appreciate it!

Rated 5 out of 5 stars

I have been with usenext for years

I have been with usenext for years, they have always been very professional & honest, they confirm everything in writing albeit via email but that's the way things are done. The only criticism I do have is that I was always able to ring and speak to the customer service team direct, but now you just get an error message and you have to submit a email type ticket, however the reply's are just as professional & personalized.

18 November 2022
Unprompted review
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Reply from USENEXT

Hello Ken, please contact our support regarding the calls. They should work. Anyway thank you for your review and for the 5 Stars, we really appreciate it.

Rated 1 out of 5 stars

DO NOT USE USENEXT

DO NOT! use this service they treat there customers terrible. i have been with them for more than 10 years paying there ripoff prices, where i thought when its not broke why fix it.
They would not let me cancel my order they said that it would cancel in a years time. Even when on there website it states that you have 14 day cool off period, which i was in. What a load of crap. They have made my PAYPAL account go into arrears. I tried to ring up, you get a message saying that there is a error and to try back again. its been the same error all the time. because they don't speak to people everything is via email, i've had repetitive emails just stating it would cancel in a years time.
Then when i said i would goto paypal resolution i got a reply saying that they only speak German or English. Very rude and Unprofessional.

GOOGLE TOP 10 USENEXT PROVIDERS 2022.

GOTO the TOP ONE, BUT BEFORE YOU DO, Google it like i did and on Reddit i managed to get massive money off to the total of $3.99 a month. £43 for the year with free VPN that you can use on fire-stick, PC etc. which is totally UNLIMITED none of this balance running out business. Even when i just normally searched for it i managed to see it at £82 but go via Reddit the page was a older discussion, but i still got massive discount. Thats alot different than paying £141 (155 euros) for a service that is Very poor. Not Unlimited and disgusting! customer service.
Google it look at the top 10 usenext providers and then look at there reviews, you'll see who are at No1 In the top ten usenext providers of 2022.

If 1 person reads this and doesn't use USENEXT my work here is done. especially with the price of everything at the min. Please research everything b4 getting there 14day free trial you will end up getting scammed and then once money has gone out its very hard to get it back, look at there negative reviews.

How USENEXT can have 4.4 stars out of 5 stars with 17% NEGATIVE reviews is a total mystery to me.

14 September 2022
Unprompted review
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Reply from USENEXT

Hello, it is really sad to read your review because you can find everything about the cancellation and the deadlines in our Terms and Conditions. Anyway we thank you for your honest opinion because it helps us to improve our service.

Rated 1 out of 5 stars

Usenext sending collection threats

Update, usenext want more info but they have my email.
In the meantime sent me an emal saying I have to pay by 16/3/22 or they will start collection proceedings. Nice threat and good luck with that collection threat Usenext

Usenext keep sending threatening collection emails after I cancelled my subsctiption.
Sent the cancellation request, sent 3 emails none of which they answered and still these fascists keep sending emails threatening legal proceedings and costs if I don't pay the subscription plus costs.

STAY AWAY FROM THIS COMPANY.

UPDATE.........
Usenext have forwarded the subscription to a collections agency.
Our client Aviteo GmbH, Josephspitalstr. 15, 80331 München, Germany has asked us to arrange for the settlement of the invoice in the amount of 129.89 euro.

Our client has concluded a contract with you The agreed debit via direct debit/credit card or PayPal was not possible, resulting in additional costs for our client (ancillary claims such as return debit fees). In response to the reminder sent by email to XXXXX, our client has not yet been able to ascertain receipt of payment.

Stop the collection procedure immediately. Please pay 129.89 euro until 4/2/2022.
Please pay.

11 March 2022
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Reply from USENEXT

We have gladly reviewed your case and saw that you have not cancelled your contract til the cancellation deadline and your plan has been renewed with another period before your cancellation has been sent. This period is the last one and you won't have any other costs or renewals after this last one. We advise you to contact our support directly under info@usenext.de to ask if we can do anything for you.

Rated 1 out of 5 stars

SCAM COMPANY BEWARE !!!

SCAM COMPANY BEWARE !!!
I was looking for a movie and they made me to sign up for a free trial service, I have cancelled the free trial however I’ve been charged around €100 and was never able to claim it back.
This was the worst service I have ever dealt with in my life.

2 March 2022
Unprompted review
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Reply from USENEXT

Hello Reza,
We are sorry that you are not satisfied with our service.

However, we must point out that you created your account in February last year and cancelled it 9 months later, in November 2021. You did not cancel your account during the trial period.

If you have any further questions, please do not hesitate to contact our customer service on 0049 89 - 20 17 20 16 (please note our office hours and telephone costs for a call to Munich/Germany).

Best regards
USENEXT

Rated 1 out of 5 stars

This is very dishonest

I started a free trial on Jan 14, 2022 looking for a pdf of a textbook. Upon realizing the book was not available, I immediately cancelled my account on the website. One month later, I was just charged almost $150 CAD. I went back into the account to cancel again. I'm very disappointed that people would do something like this.

13 February 2022
Unprompted review
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Reply from USENEXT

Hi Monte,
We are sorry that you are not satisfied with our customer service.
We are sorry but we have not received any cancellation from you. You can submit your cancellation as follows: in writing, e.g. via email to info@usenext.de, or by telephone on 0049 89 - 20 17 20 16 (please note our business hours and occuring telephone costs for a call to Munich/Germany).

Rated 1 out of 5 stars

I have been scammed!

UPDATE:
usenext reached out to me asking for my email, but didn't make any further communication. Once again complete con. BEWARE!!!!

I have been scammed!

I cancelled my membership on the same day of purchase. It is even confirmed on my account however I have received emails threatening me with legal action. As I was scared I have paid this and have taken it up with PayPal. I hope someone can help!

9 February 2022
Unprompted review
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Reply from USENEXT

Hello Elliot,
Thank you for your feedback . We're sorry that we couldn't convince you of Usenext. Unfortunately, we did not register any cancellation during your trial period. We have received a notice of termination from December 25, 2021, which we have also confirmed to you. But that was already outside the test period.

If you have any further questions, please do not hesitate to contact our customer service on 0049 89 - 20 17 20 16 (please note our office hours and telephone costs for a call to Munich/Germany).

Best regards
USENEXT

Rated 1 out of 5 stars

De haver to be carefull because you do…

De haver to be carefull because you do not really know when the account isso cancelem. For me the charged my account after cancelation. De need to contact directly to cancel

2 February 2022
Unprompted review
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Reply from USENEXT

Hi Jose,

We are sorry that you are not satisfied with our service.
Only after the end of the free trial your termination took place which we had confirmed via email.

If you have any further questions, please contact us by phone or email.

Rated 1 out of 5 stars

Closure request

I have sent multiple emails to cancel my subscription during the free trial and did not receive any answers.. I tried to call multiple lines to the US line and got hung up every time.. SCAM. I just want a confirmation that no payments will be taken as I was in my write to cancel ! First email sent on january 13 and the initial date of the account creation was january 7th, so I was totally in my right to cancel but the website did not let me and no one was answering. I even cannot connect anymore to the account with my ID.. Will not recommend this service to anyone.

28 January 2022
Unprompted review
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Reply from USENEXT

Hello Nicolas,
First of all: You will not incur any costs, since you canceled your account within the test phase. We have confirmed your cancellation already twice via email. Please check your spam folder if you cannot find our replies to your emails from January 7th and January 13th 2022.

The test phase that started on January 7th has already expired. For this reason you can no longer log into your account as well.

Please note that we offer our telephone customer service based in Munich, Germany (with the corresponding country code 0049) in English on 0049 89 - 20 17 20 16
(please note the occuring telephone costs for a call to Munich/Germany and our business hours).

In case you have any further questions please feel free to contact us!

Rated 1 out of 5 stars

Concern about this service

Concern about this service.
Like many I was lured into setting up an account as an ebook I wanted to read was advertised and linked to this sign up. Couldn’t access the book I wanted. I’ve emailed now as my phone will not allow me to call Germany. Hope to get a response soon.

8 January 2022
Unprompted review
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Reply from USENEXT

Hi Charlotte,
You do not need to worry about anything. Your cancellation was on time during the free trial period and we sent you a confirmation of your cancellation via email.
If you want to call us, please use the German country code (0049) on your phone. You can reach us at 0049 89 - 20 17 20 16 (please note the telephone costs for a call to Munich/Germany) or via email at info@usenext.de.

Best regards

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