While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Whatever you do, don't buy anything from the urbansupplyinc.com site. I purchased a range hood and they took the money but never sent it to me. They don't answer their phone at all, but after I filed the dispute with my credit card company they texted me and said they were sending a refund. But of course they never did. I believe they are a completely fake store simply keeping the charges made. Do yourself a favor and avoid it.
They sold me a fake hydroflask (I own several purchased from the official website and noticed the difference in appearance immediately). I gave them pictures to verify and they claimed not to have known which means they either have no quality assurance on their own inventory or they knew the whole time.
After exchanging emails they wanted me to return the item and pay for shipping, meaning I end up with nothing and waste my own money for their mistake, really? Further research reveals these fake hydro flasks are potentially toxic due to the paint used to coat the outer body and I’m almost certain they didn’t notify anyone they sold this batch to.
They didn’t do anything to make this situation right for anyone who bought these bottles and instead brushed it off. If you are wondering how they can afford to sell you items and bundles at such a good price, make sure you are not receiving a replica or counterfeit from these guys. I do not recommend them at all, the way they handled this speaks volumes about their business practices. I had to go through my bank to avoid wasting any further time on these guys.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
